CIOReview: The Enterprise Technology Magazine

Don't Call it a Contact Center - The DFW Experience Hub By Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport
Don't Call it a Contact Center - The DFW Experience Hub By Julio Badin, Senior Vice President, Customer Experience, Dallas Fort Worth International Airport
Customer Experience Benefits of Contact Center Services By Janie Frank, Knowledge Management Analyst, Hunter Douglas
Customer Experience Benefits of Contact Center Services By Janie Frank, Knowledge Management Analyst, Hunter Douglas
Contact Center - Trends and Opportunities By Supantha Banerjee, CIO, PSC Metals, Inc.
Contact Center - Trends and Opportunities By Supantha Banerjee, CIO, PSC Metals, Inc.
Successful Contact Center Cloud Migrations By Scott Prater, VP of Technology, PPT Solutions
Successful Contact Center Cloud Migrations By Scott Prater, VP of Technology, PPT Solutions

Using Technology: The Journey to Build and Optimize a Small Contact Center
By Billie Sue Durden, Director, Meadows Regional Medical Center
From Agent To Advocate
By Rob Gofourth, Vice President, Operations Strategy & Performance, Blue Cross NC

Driving Innovation with People and AI
By Slava Zhakov, Founder and Chief Technology Officer (CTO), Crescendo

The Face of an Organization
By Diana Jenkins, Manager, Customer Development, and Lauren Kriz, Marketing and Communications Specialist, Nicor Gas

GALLAGHER [NYSE: AJG] Does Your Organization Have... By Joan Finley, PhD, Director, Communications & Change Management, Gallagher [NYSE: AJG]
PHILLIPS 66 [NYSE: PSX] Transformation Requires... By Zhanna Golodryga SVP, Chief Digital & Administrative Officer Phillips 66 [NYSE: PSX]
MARRIOTT INTERNATIONAL [NASDAQ: MAR] Combining Data Science and... By John Cook, Senior Director, Data Science and Reporting, US & Canada SMR, Marriott International [MAR: NASDAQ]
PEPSICO [NASDAQ: PEP] How Cloud Computing Impacts... By Ruohan Liu, Senior Director, Global Operations, Agriculture Supply Innovation, PepsiCo
MCDONALD’S [NYSE: MCD] Leveraging Emotions to... By Lan Tran, Director of Learning Design and Technology, McDonald’s [NYSE: MCD]
THE COCA-COLA COMPANY [NYSE: KO] Emerging Trends in the IT... By Jon P. Atienza, Sr. Manager, Intelligent Automation, The Coca-Cola Company [NYSE: KO]
IBM [NYSE: IBM] Journey To The Multi-Cloud By Andrew Coward, GM of Software Defined Networking, IBM [NYSE: IBM]
ZURICH INSURANCE GROUP [SWX: ZURN] Strategizing the... By Frank Verkerk, Group Chief Platform Officer, Zurich Insurance Group [SWX: ZURN]