For over 40 years, CGS has enabled global enterprises, regional companies, and government agencies to drive breakthrough performance through business applications, enterprise learning and outsourcing services. CGS is wholly focused on creating comprehensive solutions that meet clients’ complex, multi-dimensional needs and support clients’ most fundamental business activities. Headquartered in New York City, CGS has offices across North America, South America, Europe, the Middle East, and Asia.
Most discussions about the future of CX still focus on channels, automation, or AI tools. But by 2030, the best customer experiences may become almost invisible. Problems are resolved before customers notice them. Downtime is prevented before it impacts revenue. Service environments that sense, respond, and adapt in real time.
That shift is already happening in retail.
In his latest blog for CGS Nexus, John Samuel, CGS (Computer Generated Solutions) COO, explores why the future of CX will depend on operational intelligence, AI-enabled service delivery, and a new relationship between enterprises and their BPO partners. Read the blog: https://lnkd.in/eTQubxPK#CXin2030#RetailCX#CustomerExperience#AIinRetail#BPO#RetailInnovation#CGSNexus
Recognition like this reflects more than innovation. It signals where industries are headed.
Fast Company named CGS Immersive one of the World’s Most Innovative Companies for 2026, ranking No. 10 globally for its work using AI, XR, and experiential design to reshape how organizations hire, train, and develop their people.
Across CGS, we’re seeing organizations rethink workforce readiness, employee development, and how people build skills in the flow of work. The most effective approaches are creating opportunities to practice, adapt, and improve before the stakes are real.
We’re proud of the CGS Immersive team and grateful to the clients and partners helping push these ideas forward.
👇 Join us in celebrating the CGS Immersive team below.
#CGSInc#FutureOfWork#AI#WorkforceTransformation
Last night, CGS Immersive had the honor of attending Fast Company’s Most Innovative Companies Gala at The Glasshouse, an evening celebrating organizations shaping what comes next across industries.
CGS Immersive was recognized as one of Fast Company’s World’s Most Innovative Companies for 2026, ranking No. 10 globally for the way we use AI, XR, and experiential design to transform the way organizations hire, train, and develop their people.
What makes this recognition meaningful is what sits behind it. Organizations are rethinking how people build skills and prepare for the moments that matter most. They are moving beyond static learning experiences and creating environments where people can practice, build confidence, and improve performance before the stakes are real.
We’re grateful to the clients and partners willing to rethink old models with us and help build new approaches to workforce readiness.
See more about the recognition and why CGS Immersive was named to the list:
👉 https://lnkd.in/e9DwRj5Z#CGSImmersive#Cicero#FutureOfWork#AI#WorkforceTransformationDavid Grabert 🏳️🌈Jeffrey FriedmanNaomi Cooper
Retail CX is shifting from reactive support to environments that can sense, respond, and adapt in real time.
Next week, John Samuel, COO of CGS Group, joins Eugene Shvartsman, CRO at Toshiba Global Commerce Solutions, for a fireside chat at the CX in 2030 Virtual Conference.
Their session, From Lanes to Loyalty: Designing Retail CX for 2030, will explore how AI, operational intelligence, and strategic partnerships are reshaping customer experience across large retail environments.
Topics include:
• AI-powered retail support operations
• The evolution of sense-and-respond CX environments
• Why leading enterprises are redefining the role of BPO and technology partners
• What retail leaders need to prepare for before 2030
📅 May 19, 2026
🕟 4:30 PM – 5:00 PM ET
👇 Register and learn more in the original post below!
#CGSInc#RetailCX#CustomerExperience#AIinRetail#CXin2030
Toshiba Global Commerce Solutions and CGS Nexus have spent 15 years on the front lines evolving retail CX.
Now they’re sharing what’s actually working.
Join Eugene Shvartsman, CRO at Toshiba Global Commerce Solutions, and John Samuel, COO at CGS (Computer Generated Solutions) Group, for From Lanes to Loyalty: Designing Retail CX in 2030.
📅 Tuesday, May 19, 2026
🕟 4:30 PM – 5:00 PM ET
👉 Register here: https://lnkd.in/eNAi8KEY
Eugene has guided the evolution of Toshiba's retail service operation from traditional POS support to an AI-driven, telemetry-powered environment now running across major retailers, including Sam's Club and BJ's Wholesale. The service desk he oversees is widely regarded as the industry benchmark.
John leads operations and technology for CGS Nexus’ BPO service delivery and has helped expand the partnership through AI innovation and augmented reality-assisted field support.
Together, they’ll discuss:
• What is actually working in retail CX today
• Where the industry is heading next
• What CX leaders need to get right before 2030
👉 Save your spot: https://lnkd.in/eNAi8KEY#CGSNexus#CGSGroup#ToshibaCommerce#BPO#ContactCenter#StrategicPartners#CXin2030#CustomerExperience
First-round interviews shouldn’t be a storytelling contest.
Cicero – Lifelike roleplay for any workplace interaction Interview shifts your early screens from “Tell me about a time…” to “Show me how you’d handle our real work.” Test capability with roleplays designed to the real situations in your business. Create defensible shortlists and scorecards with fraud detection built in.
The result:
• Better hiring decisions
• More defensible evaluations
• Stronger quality of hire
• Fraud detection built into the process
Stop screening for polished answers. Start identifying real performers earlier in the hiring process.
▶️ Watch how it works in 30 seconds and learn more about the launch → https://lnkd.in/eybutziX#Recruiting#TalentLeaders#AIInterviews#HRInnovation#QualityOfHire#CiceroInterview
Cicero – Lifelike roleplay for any workplace interaction by CGS Immersive, has been recognized with three 2026 TITAN Innovation Awards:
• Platinum – Future of Work Technology
• Platinum – Best Artificial Intelligence Technology Innovation
• Gold – Immersive Experience Technology
This recognition by the TITAN Awards reflects CGS’s continued investment in building AI-driven platforms that improve how organizations operate, train, and perform.
Read more: https://lnkd.in/e22mC3qi
In a blind‑judged, international field, the results are in. Cicero – Lifelike roleplay for any workplace interaction by CGS Immersive has been recognized with three 2026 Titan Innovation Awards:
1. Platinum – Future of Work Technology
2. Platinum – Best Artificial Intelligence Technology Innovation
3. Gold – Immersive Experience Technology
For us, this recognition by TITAN Awards is about one thing: how Cicero uses AI‑powered practice and immersive experiences to help organizations get people ready for what’s coming next, not just add another tool to the stack.
More on the awards and what they mean for business and people leaders: https://lnkd.in/e22mC3qi#TITANInnovationAwards#FutureOfWork#AI#ImmersiveLearning#CGSImmersive#Cicero
CGS Immersive was named by Fast Company as one of the World’s Most Innovative Companies of 2026, ranking No. 10 globally.
This recognition reflects how organizations are changing the way they prepare their people. Teams are no longer waiting for real moments to learn. They practice them in advance.
Across sales, service, operations, and leadership, immersive simulations give teams a place to build skills before the stakes are real. That shows up in faster ramp times, stronger performance, and more confident decisions.
See how immersive practice is shaping workforce development:
https://lnkd.in/ejsuBCKr#FCMostInnovative#FutureOfWork#AI#WorkforceDevelopment
Fast Company named CGS Immersive one of the World’s 50 Most Innovative Companies of 2026—ranking us No. 10 globally and recognizing us for reshaping how organizations hire, train, and develop their workforces.
We’re honored to be part of the list and grateful to our team and clients who are rethinking how people build skills for what’s coming next: https://lnkd.in/ejsuBCKr#FCMostInnovative
Happy birthday to Cicero – Lifelike roleplay for any workplace interaction!
From the launch of an award-winning roleplay application to the rollout of a unified AI workforce development ecosystem, Cicero Platform, in 12 months.
See how Cicero is evolving: https://lnkd.in/eW4mUUDT
One year ago, we introduced Cicero as an AI/XR roleplay application to help organizations teach teams to master the unexpected. Cicero is a runaway hit, with people across industries practicing the conversations that matter most before they engage in them on the job.
Cicero Platform is a unified AI ecosystem for hiring, learning, coaching, skills assessment, XR collaboration, and frontline readiness. These capabilities come together in one governed environment to safely prepare people for real-world decisions at scale.
Milestones from Cicero’s year one:
• Launched roleplaying capability with global enterprise customers using it to train sales teams, leaders, and frontline staff on complex, high-stakes scenarios.
• Expanded from the AI roleplay application to a growing array of targeted applications that lift readiness across the employee lifecycle. Cicero Platform connects interviewing, adaptive learning, coaching, assessment, and immersive simulations in one integrated ecosystem where applications learn from shared data.
• Awarded: a Silver The Stevie® Awards in the American Business Awards for Corporate Learning and Workforce Development, and recognition by Selling Power for innovation in sales training impact.
• Cited: by analysts (including IDC) as part of the next wave of enterprise training, blending specialist AI, immersive simulation, and continuous coaching to close skills gaps and build future-ready workforces.
• Delivered: measurable results for customers, including reductions in training costs, faster time-to-competence, and stronger knowledge retention and performance across critical roles.
• Recognized: CGS Immersive was named to Fast Company's 2026 list of the World’s Most Innovative Companies, ranking No. 10 globally.
What’s next?
Cicero’s second year will focus on greater scale and depth, meaningful outcomes for more roles and industries, expanded hiring and development use cases, and tighter connections between hiring, onboarding, coaching, and frontline support.
As ever, Cicero’s capabilities remain powered by specialist, enterprise-grade AI that is safe, secure, and easy to integrate with your existing HR systems.
Thank you to our early customers, partners, and CGS Immersive teams around the world who have helped make Cicero’s first year hugely successful. This is just the beginning.
Want to see what Cicero could look like inside your organization?
Learn more at https://lnkd.in/eW4mUUDT to speak with our team.
#FutureOfWork#AI#WorkforceDevelopment#DigitalTransformation
Proud to see CGS Immersive ranked No. 10 on Fast Company's 2026 World’s Most Innovative Companies list.
We give organizations practice across sales, service, operations, hiring, and leadership.
CGS Immersive is ranked 10 on Fast Company's 2026 list of the World’s Most Innovative Companies, recognized for reshaping how global organizations hire, train, and develop their workforces.
We help organizations stop hoping people will “rise to the occasion” and start giving them a place to practice it—across sales, service, operations, hiring, and leadership.
If you can name three moments this year where you can’t afford to be caught flat-footed, you already know where the immersive practice belongs. Start here: https://lnkd.in/er5geaj2#FCMostInnovative
The conversation shifted. Cicero Replay reveals the reasons why.
You know that feeling when a call seems to be going well and then the energy suddenly changes, but you can’t quite put your finger on why? With Cicero Replay, a single Cicero Roleplay session turns that hunch into insights your learners can see and use.
Explore how Replay works: https://lnkd.in/eYNK45nu
You and your learners get the full transcript with key moments automatically highlighted, a visual map of how trust and satisfaction rose or dipped across the conversation, and scenario‑specific mentoring tied to your goals, rubrics, and metrics. Instead of guessing which parts of a call helped or hurt, your teams can spot the exact turns in the dialogue and learn precisely what to try differently on the next try.
Explore how Replay turns every roleplay into a mentoring opportunity your managers don’t have to run manually.
https://lnkd.in/eYNK45nu#ImmersiveLearning#LearningAndDevelopment#WorkforceReadiness#AIinLearning
