At first, I didn't believe there would be such a nice thing for getting cash back that easily. I tried and got hooked. Every time I purchase something, I make sure the cash back plug in is enabled. I... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Company details
- #4 of 6 best companies in Cashback Provider
Written by the company
Since launching in 2012, Rakuten.ca (previously Ebates.ca) has helped its members - 8 million and counting - earn over $70 million in Cash Back at their favourite stores.
Written by the company
- Since launching in 2012, Rakuten.ca (previously Ebates.ca) has helped its members - 7 million and counting - earn over $70 million in Cash Back at their favourite stores.
Where it Pays To Shop Online!
By connecting shoppers with over 750 top stores, everyone is bound to find one of their favourite stores, or discover something new on Rakuten.ca
Contact info
200-4881 Yonge St., M2N 5X3, Toronto, Canada
- 1-855-483-5445
- memberservices@emails.rakuten.ca
- rakuten.ca
Replied to 39% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great site to help raising the rewards
Tracking the shopping trips is a great feature, we know where had been
Missing Big Fat Cheque
Rakuten sent a reminder to cash my Big Fat Cheque, but I hadn’t received anything in the mail. I changed my payment method to Interac e-Transfer and contacted customer service about the missing cheque. They responded promptly, resolved the issue within a couple of weeks, and kept me updated throughout. I highly recommend using Rakuten for online purchases — they’re reliable and quick to handle missing cashback.
No longer reliable
Ebates used to be a great, reliable way to save some money on purchases. Since rebranding to Rakuten things have gotten steadily worse. Big retailers no longer participating, or reducing the cash back rate to insignificant levels. Having to manually chase after "missing" cash back.
But Rakuten is still happy to advertise "great" offers, getting you to buy more and more with the promise that 10+% of your purchase is going to end up back in your pocket. And then they turn around and deny your cash back on a whim, blaming the merchant for "ineligible" orders. Meanwhile the merchant doesn't care, they already have your money.
Don't believe them any more.
It adds up
There are so many retailers that you can almost always find the store/product you are looking for

Reply from Rakuten.ca
Would be much better if there was an…
Would be much better if there was an app for Canadians

Reply from Rakuten.ca
What's not to love
What's not to love? I simply go through Rakuten when I order something from certain stores and then get money deposited in my account! So easy and so rewarding. I actually look for stores that work with Rakuten!
Overall smooth experience and payback…
Overall smooth experience and payback on time.
Super service quick and helpful
The Rakuten app is easy to use!
The Rakuten app is easy to use. Help is available readily using chat feature. Thanks.
What's not to love?
It's so easy to use. You get rewarded for buying things you're already buying. Payments are always on time and accurate. It's a win-win for sure.
One of the most useful apps that I own
One of the most useful apps that I own. Love it when I get an email listing one of the stores I am going to buy something from that has increased cash back
Who doesn't like cash back?
So great to shop at my usual online platforms and get cash back for doing so. A real bonus!
Got a nice refund !!!
Got a nice refund for doing really nothing differently than I usually do.
Second Christmas
I did A bunch of Christmas shopping on Rakuten. I recently received a nice additional Christmas present a few weeks after of cash. It’s Christmas February!
Great deals and money back in cash
I love the notifications I receive about cash back special rates on the stores I frequent.
Big Fat Checks
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







