𝗢𝗻𝗲 𝘁𝗲𝗮𝗺. 𝗢𝗻𝗲 𝗺𝗶𝗻𝗱𝘀𝗲𝘁. 𝗢𝗻𝗲 𝗮𝗺𝗯𝗶𝘁𝗶𝗼𝗻. A moment to come together, realign our priorities, recharge our energy, and sharpen our focus for what lies ahead. The future we strive to lead is shaped by those who move forward as one driven by a shared ambition to 𝗘𝘅𝗰𝗲𝗲𝗱 𝗘𝘃𝗲𝗿𝘆𝗱𝗮𝘆. #Etiya #ExceedEveryday #TogetherStronger
About us
Etiya is a leading software company providing customer experience focused AI driven Digital Transformation with its own award-winning product portfolio. Founded in 2004, Etiya has more than 1.600 highly qualified employees and offices in 3 continents and 8 countries. Its microservice-based architecture, DevOps methodology and AI-driven portfolio provides competitive advantage to its customers by bringing agility and flexibility into their business. Etiya provides turn-key, end-to-end digital transformation to many customers worldwide from different sectors including telecom, finance and retail. Its business processes and business entities are certified to the latest TM Forum standards, TM Forum Frameworx version 17,5, and achieved the highest number of conformant TM Forum Business Process Framework Level 3 Certifications of any vendor. It incorporates innovative AI technologies, including natural language processing (NLP) techniques, prediction and recommendation, in its portfolio. With the “Connected Customer First” approach which prioritizes the digital customer experience and the agile methodology it applies becoming digital-ready is possible in a matter of months via fast delivery of products and solutions. In 2019, Etiya won the TM Forum Disruptive Innovation Award for its Fizz project and the Outstanding Catalyst Innovation Award for the Digital Twins proof of concept project. Etiya exists to move agilely beyond existing standards in its relationships with the customers, in innovation, and in its ambition to expand and grow. Exceed, Every Day
- Website
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http://www.etiya.com/
External link for Etiya
- Industry
- Software Development
- Company size
- 1,001-5,000 employees
- Headquarters
- İstanbul
- Type
- Privately Held
- Founded
- 2004
- Specialties
- Telco CRM, Telco Product Lifecycle Management, CPQ, Catalog-Driven B/OSS, Social CRM, Customer Service Management, Omni-Channel Digital Frontend, Customer Experience Management, AI, Artificial Intelligence, AI Solutions, AI Products, Digital Business Platforms, AI Chatbot, Social Media Analytics, Customer Service Management, Digital Transformation, Order Management, Product Catalog Management, Customer Relationship Management, Artificial Intelligence Based Solutions, Chatbot, BSS , and DigitalBSS
Locations
Employees at Etiya
Updates
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How can telcos earn a new customer’s trust even before their first service is activated? The answer lies in intelligent sales orchestration. Telcos getting it right are embedding AI into their commercial architecture, turning every step of the purchase journey into a seamless, confidence-building experience with: ➤ Context-aware offers tailored to customer needs, ➤ Accurate pricing with instant validation, ➤ Predictable fulfillment and proactive issue prevention. Check out our latest article with Pipeline Publishing to see how sales excellence makes CX a real growth engine for telcos: https://lnkd.in/gPkkUUi4 #Telco #CustomerExperience #AI #SalesExcellence #ExperienceLedSales #TelcoInnovation #ExceedEveryday
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What if your systems could combine flawless execution with the power to think, decide, and learn on their own? AI-driven Digital Twins and intelligent Agents are reshaping telco operations, transforming customer journeys, and unlocking revenue growth beyond the reach of traditional BSS. Check out this interview by Developing Telecoms, where Onur Gümüş, Senior Product Manager at Etiya talks about how transactional systems are evolving into intelligent, autonomous growth engines: https://lnkd.in/gSRn-wKh 𝗥𝗲𝗮𝗱𝘆 𝘁𝗼 𝗮𝗰𝘁 𝗼𝗻 𝘆𝗼𝘂𝗿 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗻𝗲𝘅𝘁 𝗺𝗼𝘃𝗲 𝗯𝗲𝗳𝗼𝗿𝗲 𝘁𝗵𝗲𝘆 𝗲𝘃𝗲𝗻 𝗺𝗮𝗸𝗲 𝗶𝘁? 𝗕𝗼𝗼𝗸 𝘆𝗼𝘂𝗿 𝗱𝗲𝗺𝗼 𝗵𝗲𝗿𝗲: https://lnkd.in/d_BQuccS #AgenticBSS #AIAgents #DigitalTwins #IntelligentAutomation #CXInnovation #RevenueGrowth
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Generative and Agentic AI are redefining the role of telecom IT itself, shifting it from system enablement to intelligent execution. On 16 April, Olgay Taş, VP of Product Development at Etiya will join Mark Newman, Chief Analyst at the TM Forum, for the webinar “Reinventing IT for the AI Era” to discuss how operators are building the foundations for AI-driven telecom operations. ➤ 16 April 2026 ➤ 14:00–15:00 (Europe/London) Register now to secure your spot: https://lnkd.in/dRDpSvwG #TMForum #AutonomousTelco #Etiya #AgenticAI #DigitalBSS #TelecomIT #TelecomInnovation #FutureOfTelecom #AIinTelecom
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MWC Barcelona 2026 was a great opportunity to connect with industry leaders from around the world and demonstrate how Agentic BSS can turn growth into continuous motion. At our booth, we showcased how Etiya BSS enables operators to move faster with AI-driven automation, digital twins, and composable architectures—empowering them to anticipate customer needs, accelerate decision-making, and bring new offerings to market with agility. If you didn’t have the chance to explore our solutions at MWC, schedule a meeting with our team to discover how Etiya BSS can support your next stage of growth: https://lnkd.in/d_BQuccS #Etiya #ExceedEveryDay #GSMA #GrowthInMotion #MWC26 #TelecomAI #AgenticAI #MWC #MobileWorldCongress #GSMA #DigitalTwin #BSS
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Day 3 at MWC Barcelona and the conversations are gaining momentum. Our booth is buzzing with deep-dive interviews, engaging strategy conversations, and live demos of Agentic BSS and Digital Twin. One message from our sessions is clear: Decision Intelligence is the new North Star for telecom — and we’re already turning BSS from an operational system into a decision-driven growth engine. Don’t just take our word for it, come see Growth in Motion. 📍 Hall 2, Stand 2K30 #Etiya #MWC26 #TelecomAI #AgenticAI #MWC #MobileWorldCongress #GSMA #DigitalTwin #BSS #GrowthInMotion #ExceedEveryday
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The tech brings all of us here at MWC Barcelona, but the people make the impact. The Etiya team is on the ground at MWC. We’ve built a space for innovation, collaboration, and growth. Whether you're here for a deep-dive demo or a visionary chat about the Agentic BSS, we’re ready for you. 📍Find us at Hall 2, Stand 2K30 #Etiya #MWC26 #TelecomAI #AgenticAI #MWC #MobileWorldCongress #GSMA #DigitalTwin #BSS #GrowthInMotion #ExceedEveryday
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We are proud to deepen our longstanding partnership with Quebecor by extending our AI-driven, cloud-native BSS platform to Freedom Mobile. This expansion will enable a unified multi-brand architecture designed to: • Accelerate time-to-market • Enhance omnichannel customer journeys • Improve operational agility • Support AI-driven innovation By building a scalable and future-ready digital foundation across brands, we continue to support large-scale, mission-critical transformation programs in North America. #Etiya #FreedomMobile #Quebecor #TelecomTransformation #DigitalTransformation #CloudNative #BSS #AIinTelecom #AgenticBSS
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MWC Barcelona is days away. Have you booked your meeting with Etiya yet? This year, we're bringing Growth in Motion to life, a live demo experience built around the three forces reshaping Telecom BSS: - 𝗔𝘂𝘁𝗼𝗻𝗼𝗺𝗼𝘂𝘀, 𝗦𝗲𝗹𝗳-𝗢𝗽𝘁𝗶𝗺𝗶𝘀𝗶𝗻𝗴 𝗢𝗽𝗲𝗿𝗮𝘁𝗶𝗼𝗻𝘀: 60% reduction in manual CSR effort, 80% reduction in deployment lead times - 𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗔𝗰𝗰𝗲𝗹𝗲𝗿𝗮𝘁𝗶𝗼𝗻: up to 20% AI-driven Increase in offer ROI, 15-25% autonomous reduction in churn - 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝗳𝘂𝗹, 𝗦𝗲𝗹𝗳-𝗟𝗲𝗮𝗿𝗻𝗶𝗻𝗴 𝗖𝗫: 30% AI-driven increase in CSAT, up to 85% autonomous self-service containment Live demos. Real case studies. Proven outcomes. ➤ 𝗕𝗼𝗼𝗸 𝘆𝗼𝘂𝗿 𝗺𝗲𝗲𝘁𝗶𝗻𝗴 𝗻𝗼𝘄: https://lnkd.in/dWyGtpsX 📍Hall 2, Stand 2K30 | 2–5 March #Etiya #MWC26 #TelecomAI #AgenticAI #MWC #MobileWorldCongress #GSMA #DigitalTwin #BSS #GrowthInMotion #ExceedEveryday
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Want to see how a 20-person digital telco brand scaled to 650,000 subscribers in under a year—powered by speed, agility, and efficiency? In a saturated market, legacy systems are holding telcos back. Discover how AI-native, greenfield stacks are allowing operators to sidestep legacy lag and achieve massive scale with radical efficiency. Download our whitepaper to discover the potential of AI-native digital brands https://lnkd.in/d3F92tcj #ExceedEveryDay #Etiya #Telco #DigitalBrands #FlowE #DigitalBSS #AutonomousTelco
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