ada CX

Your social feed moves fast. Some things get lost. ICYMI: 5 Ada releases from last month - the short version. 👇

On Tuesday, Ada hosted What it will take to Build in Canada - a packed evening in Toronto with builders, founders, and leaders who are serious about keeping Canada at the forefront of global AI. 🇨🇦 As part of Toronto Tech Week, our co-founder and CEO Mike Murchison, joined Build Canada's Lucy Hargreaves on stage for a sharp panel on what Canadian companies need to do to maintain their edge. The energy in the room said it all. Canadian AI isn't just a talking point - it's happening, and it's happening here. Thank you to everyone who joined us for a night worth showing up for 👏

How many languages do your customer experience agents speak? For most enterprises, the answer is one or maybe two. But your customers in EMEA, APAC, and Latin America don't call in English. Ada’s voice AI agents speak 42 languages fluently. Tagalog. Hindi. Arabic. Mandarin. Korean. And 37 more. The part that matters for enterprise ACX teams: you only need to build your AI agent once. From there, it scales across every supported language without per-language rebuilds. Same configuration control you have in English, available across every market you serve. More conversations Ada can handle. Fewer your team has to.

One week out. Ada will be at Amazon Web Services (AWS) Summit in Toronto on June 3rd 🇨🇦 If you're heading there too, come find us 👇 #AWSSummits #AIAgents

We're thrilled to welcome Jean-Philippe Leblanc as Ada's new Senior Vice President of Engineering. JP joined because "Ada has something rare: a product people actually depend on, and the speed to keep building it well." That's exactly the thinking we need as we push the frontier of agentic customer experience. Welcome to the team, JP. #AgenticAI #NewHire #CustomerExperience

Ada will be at Amazon Web Services (AWS) Global Summit in Toronto on June 3rd 🇨🇦 AWS Summit is a free, one-day event with sessions on cloud and #AI, workshops, and a good crowd of people thinking through the same problems. If you're going to be there, we'd love to meet up 👇 #AWSSummits

Most AI agent platforms tell you when something breaks. Ada lets you fix it on the spot. Introducing Coaching for simulated conversations. Now, you can immediately define how your AI agent should handle a scenario and validate it in real time. Here's what that means in practice: → Run a simulation and spot a failure? → See exactly what happened and why. → Apply a coaching fix immediately. → Re-run. Watch it pass. → Ship updates and improvements to your AI agent with confidence Every issue is caught and corrected in testing. So your AI agent is always ready for the real world. That's what we built.

Most brands treat AI as a deflection tool. Endy built it into the operating model. Three brands across messaging and email. One shared infrastructure and a team that treats AI performance like a competitive sport. What happened when they went all in: → 85% automated resolution rate during Tim Hortons® Roll Up To Win™ (yes, 200K cups) → 10,000 fewer tickets to live agents during Black Friday, Cyber Monday → $45K saved in a single peak season → New roles created: QA analysts, AI coaches, career paths that didn't exist before Erin Gray, SVP CX, said it best: "This was never a play to bring the AI agent in so we can reduce headcount." That's the thing about doing this right: it compounds. Better data, means smarter workflows and a team that grows alongside the program. Full story → https://lnkd.in/e2gwndxm #CustomerExperience #AIAgents #AgenticAI

AI initiatives stall at proof-of-concept for one reason: trust. Not because the technology isn't capable, but because enterprises can't yet verify that it's safe, secure, and accountable enough to put in front of customers. Ada built its platform to solve that. And our AIUC-1 certification proves it. Ada was the first CX company certified under AIUC-1 - the world's first standard designed to validate AI agent safety, security, and reliability in production. Certification requires rigorous independent testing across six pillars: → Data & Privacy → Security → Safety → Reliability → Accountability → Societal Impact Backed by the compliance stack enterprises require: SOC 2 · GDPR · PCI · HIPAA · AIUC-1 Trust in AI isn't a feature. It's the infrastructure that everything else is built on. #AgenticAI #CustomerExperience #AIAgents

Not every career path starts with a clear roadmap. For one of our SDRs, Jude Tear, joining Ada right out of university meant betting on the right environment. "The team and leadership felt strong. It was the right mix of opportunity and learning." Now? Jude is building real skills, watching deals move toward close, and growing through both wins and setbacks. His one-sentence pitch for why you should join: "It's an exciting time in an exciting industry. You'll have the opportunity to see fast growth and learn lots." Interested? We're building the SDR team at Ada ↓