CONDITIONS OF USE

Shopbop Conditions of Use

Last updated: February 17, 2026

IMPORTANT NOTICE: THESE CONDITIONS OF USE ARE SUBJECT TO BINDING ARBITRATION AND A WAIVER OF CLASS ACTION RIGHTS AS DETAILED IN THE DISPUTE RESOLUTION SECTION BELOW.

Welcome to Shopbop.com (the “Website”). BOP LLC and/or its affiliates (“BOP”) provide website features and other products and services to you when you visit or shop at the Website, use BOP products or services, use BOP applications for mobile, or use software provided by BOP in connection with any of the foregoing (collectively, the “BOP Services”). BOP provides the BOP Services subject to the following conditions. By using BOP Services, you agree to these conditions. Please read them carefully. We offer a wide range of BOP Services, and sometimes additional terms may apply. When you use a BOP Service (for example, My Account, Gift Certificates, or BOP applications for mobile) you also will be subject to the guidelines, terms, and agreements applicable to that BOP Service (collectively, the “Service Terms”). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

Privacy

Please review our Privacy Notice, which also governs your use of BOP Services, to understand our practices.

Electronic Communications

When you use any BOP Service, or send e-mails, text messages, and other communications from your desktop or mobile device to us, you may be communicating with us electronically. You consent to receive communications from us electronically, such as e-mails, texts, mobile push notices, or notices and messages on this site or through the other Bop Services, and you can retain copies of these communications for your records. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright

All content included in or made available through any BOP Service, such as text, graphics, logos, button icons, images, audio and video clips, and data compilations and software, is the property of BOP or its content suppliers and protected by United States and international copyright laws. The compilation of all content included in or made available through any BOP Service is the exclusive property of BOP and protected by U.S. and international copyright laws.

Trademarks

SHOPBOP, SHOPBOP.COM, BOP, BOP-BASICS, BOP BIJOUX, and other BOP graphics, logos, page headers, button icons, scripts, and service names included in or made available through any BOP Service are trademarks or trade dress of BOP LLC in the U.S. and other countries. BOP’s trademarks and trade dress may not be used in connection with any product or service that is not BOP’s or in any manner that is likely to cause confusion among customers. All other trademarks not owned by BOP that appear in any BOP Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by BOP.

License and Site Access

Subject to your compliance with these Conditions of Use and any Service Terms, BOP grants you a limited, non-exclusive, non-transferable, non-sublicensable license to access and make personal and non-commercial use of the BOP Services. This license does not include any resale or commercial use of any BOP Service or its contents; any collection and use of any product listings, images, descriptions, or prices; any derivative use of any BOP Service or its contents; any downloading, copying, or other use of account information for the benefit of any third party; or any use of data mining, robots, or similar data gathering and extraction tools. All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by BOP or its licensors, suppliers, rightsholders, or other content providers. No BOP Service, nor any part of any BOP Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of BOP. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BOP without express written consent. You may not use any meta tags or any other "hidden text" utilizing BOP’s name or trademarks without the express written consent of BOP. You may not misuse the BOP Services. You may use the BOP Services only as permitted by law. The licenses granted by BOP terminate if you do not comply with these Conditions of Use or any Service Terms.

Your Account

You may need your own Shopbop account to use certain Bop Services, and you may be required to be logged in to the account.  If you use any BOP Service, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. BOP does sell products for children, but it sells them to adults, who can purchase with a credit card or other permitted payment method. If you are under 18, you may use the BOP Services only with involvement of a parent or guardian. BOP reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Reviews, Comments, Communications, and Other Content

Visitors may post reviews, comments, photos, videos, and other content; send communications and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights (including publicity rights), or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam" or unsolicited commercial electronic messages. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. BOP reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant BOP a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant BOP and its sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify BOP for all claims resulting from content you supply. BOP has the right but not the obligation to monitor and edit or remove any activity or content. BOP takes no responsibility and assumes no liability for any content posted by you or any third party.

Copyright Complaints

BOP respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

Risk of Loss

All items purchased from BOP are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Returns, Refunds and Title

BOP does not take title to returned items until the item arrives at our returns center. At our discretion, a refund may be issued without requiring a return. In this situation, BOP does not take title to the refunded item. For more information about our returns and refunds, please see USA Returns and International Returns in our Customer Service pages.

Product Descriptions

BOP attempts to be as accurate as possible. However, BOP does not warrant that product descriptions or other content of any BOP Service is accurate, complete, reliable, current, or error-free. If a product offered by BOP itself is not as described, your sole remedy is to return it in unused condition.

Pricing

With respect to items sold on the Website, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation. We generally do not charge your credit card until after your order has entered the shipping process.

Bop Software Terms

In addition to these Conditions of Use, the terms found here apply to any software (including any updates or upgrades to the software and any related documentation) that we make available to you from time to time for your use in connection with BOP Services (the “BOP Software”).

APP PERMISSIONS

When you use apps created by BOP, such as the Shopbop App, you may grant certain permissions to us for your device. Most mobile devices provide you with information about these permissions. To learn more about these permissions, click here.

SANCTIONS AND EXPORT POLICY

You may not use any BOP Service if you are the subject of U.S. sanctions or of sanctions consistent with U.S. law imposed by the governments of the country where you are using BOP Services. You must comply with all U.S. or other export and re-export restrictions that may apply to goods, software (including BOP Software), technology, and services.

OTHER BUSINESSES

We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of any of these businesses or individuals or the content of their website. BOP does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

THE BOP SERVICES AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE BOP SERVICES ARE PROVIDED BY BOP ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. BOP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE BOP SERVICES, OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE BOP SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THE BOP SERVICES IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, BOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. BOP DOES NOT WARRANT THAT THE BOP SERVICES, INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE BOP SERVICES, BOP’S SERVERS OR ELECTRONIC COMMUNICATIONS SENT FROM OR ON BEHALF OF BOP ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS TO THE FULL EXTENT PERMISSIBLE BY LAW, BOP WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY BOP SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY BOP SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

DISPUTE RESOLUTION

a. Mandatory Arbitration and Waiver of Class Actions

YOU AND BOP AGREE THAT ANY DISPUTE, CONTROVERSY, OR CLAIM BETWEEN YOU AND BOP ARISING OUT OF, OR RELATING TO (1) THIS AGREEMENT, (2) YOUR PURCHASE OF ANY PRODUCT OR SERVICE FROM BOP, AND/OR (3) ANY RELATIONSHIP BETWEEN YOU AND BOP, (EACH OF (1) THROUGH (3), A “DISPUTE”), SHALL BE RESOLVED ONLY BY FINAL AND BINDING ARBITRATION, except that (a) either party may elect to proceed in small claims court in your county of residence within the U.S. if the Dispute qualifies; and (b) this agreement to arbitrate does not include your or BOP’S right to seek injunctive or other equitable relief in state or federal court in King County, Washington to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. The arbitrator will have the authority to award the same remedies as a court, including preliminary or permanent injunctive relief, public injunctive relief, or equitable relief but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The Federal Arbitration Act, 9 U.S.C. §§ 1, et seq., federal arbitration law, and Washington State law apply to this arbitration agreement and govern all questions as to whether a dispute is subject to arbitration.

b. Notice of Dispute

If you have a dispute that our customer service representatives cannot resolve and you wish to pursue arbitration, you must first complete the following steps before filing an arbitration claim:

1) you must first send an individualized Notice of Dispute to us using this Claim Form. The Notice of Dispute must be personally signed by you, completed accurately and in full, be accompanied by documents reasonably needed to support your claim (e.g., proof of purchase), and sent by regular mail to: Notice of Dispute, Amazon.com, Inc. Attn: General Counsel P.O. Box 81226 Seattle, WA 98108-1226.   We will provide you with a notice of dispute via your account’s primary email address if we have a dispute with you.

2) Upon receipt of a Notice of Dispute, you and BOP agree to negotiate in good faith for 60 days to try to resolve the dispute.

3) If either side requests a settlement conference during this period, then you and BOP agree to schedule that conference by phone or videoconference and to personally participate in it. Either side can bring counsel, but the conference must be individualized to our dispute, even if counsel represents other parties. For claims covered by the Notice of Dispute, any statute of limitations will be tolled from the date the notice is received until the later of (i) 60 days, or (ii) after a timely requested settlement conference is completed.

A court can enjoin the filing or prosecution of an arbitration in breach of these pre-arbitration dispute resolution requirements. If either party seeks an injunction from a court on this basis, you and BOP agree that the arbitration (and any obligation to pay arbitration fees) will be stayed until that request is resolved and all appeals exhausted.

c. Arbitration Process and Procedure

If the parties do not reach an agreed upon solution within sixty (60) days from the original Notice of Dispute, then either party may initiate binding arbitration as the sole means to resolve claims, subject to this Agreement. Arbitration shall: (1) be administered by JAMS pursuant to the JAMS Streamlined Arbitration Rules & Procedures and the JAMS Mass Arbitration Procedures and Guidelines then in effect (together, the “JAMS Rules”); (2) be conducted by a single, neutral arbitrator; and (3) take place in the county where you reside or any other location mutually agreed upon by the parties. The JAMS Policy on Consumer Arbitrations Pursuant to Pre-Dispute Clauses Minimum Standards for Procedural Fairness (the “Minimum Standards”) shall apply, including any minimum standards governing consumer arbitration fees. The arbitrator shall issue a written award that states the disposition of each claim and provides a concise statement of the essential findings and conclusions on which the award is based. You and BOP each agree that the arbitrator shall have exclusive authority to resolve all disputes arising out of, or relating to, the interpretation, applicability, enforceability, or formation of this Agreement, including whether this arbitration agreement is enforceable and whether a particular claim or demand for relief is subject to arbitration under this Agreement. To the extent that this arbitration agreement conflicts with the Minimum Standards in any way, the Minimum Standards shall take precedence.

YOU AND BOP EACH AGREE THAT (A) ANY ARBITRATION PROCEEDING FOR ANY DISPUTE WILL NOT BE CONDUCTED IN A CLASS OR REPRESENTATIVE ACTION, AND (B) BY ENTERING INTO THIS AGREEMENT (INCLUDING THIS AGREEMENT TO ARBITRATE), YOU AND BOP ARE, TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAIVING THE RIGHT TO A TRIAL BY JURY, AND THE RIGHT TO PARTICIPATE IN A CLASS OR REPRESENTATIVE ACTION, WITH RESPECT TO ANY DISPUTE.  NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS AGREEMENT SHALL PREVENT JAMS FROM CONSOLIDATING INDIVIDUAL ARBITRATIONS IN ACCORDANCE WITH ITS RULES AND POLICIES.

If applicable law precludes the parties from arbitrating any claim or demand for relief in a Dispute, then that claim or demand for relief (and only that claim or demand for relief) must be severed from the arbitration and may be brought in state or federal court in King County, Washington. You and BOP agree that authority to determine whether applicable law precludes arbitrating any particular claim or demand for relief in a Dispute is delegated exclusively to the arbitrator and that if any such claim or demand for relief is severed as a result of the arbitrator’s decision and proceeds in court, then you and BOP are, to the maximum extent permitted by law, waiving the right to a trial by jury with respect to that claim or demand for relief.

Site Policies, Modification, and Severability

Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your use of BOP Services. We reserve the right to make changes to our site, policies, Service Terms, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Our Address:

BOP LLC

1245 E Washington Ave, Suite 300

Madison, WI 53703

http://www.SHOPBOP.com

Notice and Procedure for Making Claims of Copyright Infringement

If you believe that your work has been copied in a way that constitutes copyright infringement, please provide BOP’s copyright agent the written information specified below. Please note that this procedure is exclusively for notifying BOP that your copyrighted material has been infringed. BOP terminates the accounts of repeat infringers.

• An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed upon;
• A description of where the material that you claim is infringing is located on the site;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

BOP’s Copyright Agent for notice of claims of copyright infringement on the Website can be reached as follows:

Copyright Agent

BOP

1245 E Washington Ave, Suite 300

Madison, WI 53703 USA

phone: 877-SHOPBOP (877-746-7267) / 1-855-55E-DANE (1-855-553-3263)

fax: (608)270-3933

e-mail: copyright@Shopbop.com

Additional BOP Software Terms

1. Use of the BOP Software. You may use BOP Software solely for purposes of enabling you to use and enjoy the BOP Services as provided by BOP, and as permitted by the Conditions of Use and any Service Terms. You may not incorporate any portion of the BOP Software into other programs or compile any portion of it in combination with other programs, or otherwise copy (expect to exercise rights granted in this section), modify, created derivative works of, distribute, assign any rights to, or license the BOP Software in whole or in part. All software used in any BOP Service is the property of BOP or its software suppliers and protected by United States and international copyright laws.
2. Use of Third Party Services. When you use the BOP Software, you may also be using the services of one or more third parties, such as a wireless carrier or a mobile platform provider. Your use of these third party services may be subject to the separate policies, terms of use, and fees of these third parties.
3. No Reverse Engineering. You may not reverse engineer, decompile or disassemble, tamper with, or bypass any security associated with the BOP Software, whether in whole or in part.
4. Updates. In order to keep the BOP Software up-to-date, we may offer automatic or manual updates at any time and without notice to you.
5. Government End Users. If you are a U.S. Government end user, we are licensing the BOP Software to you as a "Commercial Item" as that term is defined in the U.S. Code of Federal Regulations (see 48 C.F.R. § 2.101), and the rights we grant you to the BOP Software are the same as the rights we grant to all others under these Conditions of Use.
6. Export Regulations; Conflict. In the event of any conflict between these Conditions of Use and any other BOP or third-party terms applicable to any portion of BOP Software, such as open-source license terms, such other terms will control as to that portion of the BOP Software and to the extent of the conflict.