Lean Project Management Principles

What if 80% of your work doesn’t even matter to your customer? In Lean, the ultimate goal is to create value for the customer. Yet, many processes are cluttered with activities that don’t contribute to that value. By breaking work down into Value-Add (VA) 🟢 , Non-Value Add (NVA) 🔴 , and Necessary Non-Value Add (NNVA) 🟡 activities, you can focus your efforts on what truly matters—and eliminate the rest. 1️⃣ Value-Add (VA) 🟢 These are the steps that directly enhance your product or service, the ones your customers are willing to pay for. Examples: - Machining a precision component - Assembling a product to customer specifications - Final quality checks that ensure reliability Why It Matters: - Directly increases customer satisfaction and product value - Drives revenue by focusing on what customers actually care about 2️⃣ Non-Value Add (NVA) 🔴 These are activities that do nothing to enhance the product or service, often just adding cost and delay. Examples: - Excessive material movement - Redundant inspections - Overprocessing steps that don’t improve quality Why It Matters: - Eliminating these wastes frees up time and resources - Streamlining processes leads to faster delivery and lower costs 3️⃣ Necessary Non-Value Add (NNVA) 🟡 - Some tasks don’t add direct value but are essential for safety, compliance, or technical reasons. Examples: - Mandatory regulatory inspections - Safety checks - Some administrative processes Why It Matters: - While these activities can’t be eliminated, they can often be optimized or minimized - Improving their efficiency reduces overall waste without compromising quality or compliance

HR doesn’t need more dashboards. It needs better listening. Most people teams measure what’s easy…like engagement scores or turnover. But the best teams? They build feedback loops that help them predict problems, not just react to them. This post gives you 11 of the most useful, often-overlooked loops you can implement across the employee lifecycle: 🟢 Week 2 new hire check-ins (capture early impressions) 🟠 Post-interview surveys (from both sides) 🔵 Onboarding reviews (day 90 is your goldmine) 🟡 Skip-level 1:1s (cross-level truth-telling) 🟣 Quarterly team health check-ins (lightweight, manager-led) …and 7 more. 📌 Save this if: • You’re building a modern HR function • You want fewer “We should’ve seen this coming” moments • You believe listening is strategy Which feedback loop is missing in your company?

You don't have to be in a formal leadership position to influence change and improvement. Influence comes from building a shared purpose and anyone can do this! Let's say you’ve spotted a way to make things better, faster, or smoother at work. You know this change could really help, but when you bring it up, the team pushes back or doesn’t seem interested. ⚠️ It’s easy to get frustrated or try harder to win people over. But pushing hard usually backfires. ❗ So instead, shift your focus to shared purpose and cooperation. 👉Let’s take a common example: the weekly team meeting. 👉The problem: you see issues with meetings- they run over, lack focus, and don’t result in clear outcomes. Here's a suggested response to influence improvement... 1️⃣ Ask Questions That Spark Reflection Get your team to reflect on the current meeting process by asking: ❓ “How do you feel about our weekly meetings — are they a good use of our time?” ❓ “What parts of our meetings feel most productive, and what parts feel like a time drain?” ❓ “Do we always leave meetings knowing who’s doing what?” (This will get people thinking...) 2️⃣ Highlight shared goals. Link your idea to something the whole team values: ❓ “I know we all want to have more time for focused work. What if we could cut our meeting time in half and still get everything done?” (Now, the focus isn’t on your idea — it’s on solving a shared problem) 3️⃣ Invite Ideas and Feedback Rather than presenting a fixed solution, co-create it: ❓ "I've made a suggestion but that's just one option- what ideas do you have?” (When the team helps shape the solution, they’re more invested in making it work) 4️⃣ Start Small and Test Together Propose trying a small, low-risk change, taking into account all suggestions: ❓ “How about next week, we try a 30-minute meeting with a strict agenda and clear action points documented? We can see how it feels, adjust if needed, and then try out other ideas?" (Small tests reduce the fear of change and show that you value collaboration) 5️⃣ Celebrate Progress as a Team If the new approach works, recognize the team effort: ❗ “Our meeting was only 30 minutes, and we still got through everything! ❗ “It’s great to see us using our time more effectively. Let’s keep this going.” You could apply these 5 steps to influencing any kind of change or improvement....oh and don't forget to be prepared, use data and work on those communication skills! What do you think? Could you try this to help build your #influence skills? Do you have any tips from your own experience? Leave your comments below 🙏

Stop guessing your growth path. Map it instead with the Lean Canvas model. Last year a client was losing cash after a bad investment. Their Board wanted a clear plan, but management's ideas were scattered. Pressure rose as their cash runway shrank. I used a blank Lean Canvas and met with management. Box by box, we turned fuzzy thoughts into clear statements. In a few hours, the team could see the whole business on one page. A week later, decisions sped up, waste was cut, and revenue began increasing. The Board praised the new focus because just one sheet had replaced weeks of endless slides. 1. Start with the Problem box because pain fuels purchase: ⇀ List the top three headaches your market hates. ⇀ Ask customers for blunt complaints. ⇀ Rank pains by urgency and frequency.  ⇀ If the pain is weak, the plan is weak. 2. Name the Customer Segments who wake up with that pain: ⇀ Avoid lumping everyone together - be precise. ⇀ Describe one real person, not a demographic blur. ⇀ Note where they already search for help. ⇀ Specific faces drive focused solutions. 3. Your Unique Value Proposition attracts attention: ⇀ Write it like a headline your customer would repeat. ⇀ Highlight the biggest outcome, not features. ⇀ Short, clear value wins the click. ⇀ Keep it under ten words. 4. Now sketch your Solution: ⇀ Draft three bare-bones features solving each top pain. ⇀ Mockup screens or sketches quickly. ⇀ Show them to five prospects tomorrow. ⇀ Speed beats perfection in early design. 5. Channels tell you how messages travel to wallets: ⇀ Pick the two cheapest tests before buying ads. ⇀ Leverage existing communities and email lists. ⇀ Measure response time and cost per lead. ⇀ Cheap learning outruns expensive guessing. 6. Revenue Streams prove the idea can feed itself: ⇀ State exactly who pays, how much, and how often. ⇀ Compare price to the pain’s current cost. ⇀ Pilot a single pricing tier first. ⇀ Real cash beats hypothetical guesses. 7. Analyse Cost Structure for sustainability: ⇀ List the three largest costs and make them variable. ⇀ Negotiate monthly, not annual, contracts. ⇀ Lean costs preserve runway for learning. ⇀ Automate before hiring. 8. Key Metrics keep founders honest on progress: ⇀ Choose one north-star metric and two support numbers. ⇀ Link each metric to habit or revenue. ⇀ Track weekly in one simple dashboard. ⇀ What gets graphed gets fixed faster. 9. Finally, name your Unfair Advantage: ⇀ This is the asset rivals can’t match. ⇀ Lean on unique data, patents, or proven community. ⇀ Document founder expertise that speed cannot buy. ⇀ Without moats, margins leak. 10. Don't forget to summarise your high-level concept and identify early adopters too. Review our lean canvas model weekly to stay on track with your strategy. What's your favourite strategic model? ------- ♻️ Repost to help others in your network. Follow Jonathan Maharaj FCPA for more insights on accounting, finance and leadership.

KEY 5S AUDIT POINTS AND AUDIT SHEET 1. Sort (Seiri) Identify Unnecessary Items: Separate items that are not required for current tasks. Red-tagging: Use red tags to mark and remove unnecessary items. Free Up Space: Clear clutter and create a clean workspace. Minimize Waste: Reduce excess inventory and non-essential materials. Simplify Work Areas: Ensure only essential tools and equipment are present. 2. Set in Order (Seiton) Organize Tools and Materials: Arrange items in a logical order based on usage frequency. Label Items Clearly: Use labels or color codes to make identification easier. Create Storage Locations: Assign specific places for each item to reduce searching. Visual Controls: Implement visual cues like shadow boards to guide proper storage. Optimize Workflow: Design the workspace for maximum efficiency and minimal movement. 3. Shine (Seiso) Regular Cleaning: Perform daily cleaning of the work environment, machines, and equipment. Inspect Equipment: Look for signs of wear, damage, or malfunction during cleaning. Maintain Cleanliness: Keep floors, tools, and surfaces tidy to avoid contamination. Eliminate Dirt and Debris: Ensure all work areas are free from dust and waste materials. Preventive Maintenance: Develop a routine for maintaining and cleaning machinery to avoid breakdowns. 4. Standardize (Seiketsu) Create SOPs (Standard Operating Procedures): Develop written procedures to standardize tasks. Implement Visual Cues: Use color codes, labels, and signs for consistency. Ensure Consistency: Make sure practices are uniform across shifts and teams. Documentation: Keep records of standards to track adherence. Training and Awareness: Ensure all employees are trained on standardized procedures. 5. Sustain (Shitsuke) Develop Discipline: Foster a culture of self-discipline to maintain 5S practices. Regular Audits: Conduct routine audits to ensure 5S principles are followed. Continuous Improvement: Encourage feedback and constant updates to the 5S system. Management Commitment: Ensure leadership supports and promotes 5S initiatives. Employee Engagement: Involve employees in maintaining and improving 5S practices.

Every company says they listen to customers. But most just hear them. There's a difference. After spending years building feedback loops, here's what I've learned: Feedback isn't about collecting data. It's about creating change. Most companies fail at feedback because: - They send random surveys - They collect scattered feedback - They store insights in silos - They never close the loop The result? Frustrated customers. Missed opportunities. Lost revenue. Here's how to build real feedback loops: 1. Gather feedback intelligently - NPS isn't enough - CSAT tells half the story - One channel never works Instead: - Run targeted post-interaction surveys - Conduct deep-dive customer interviews - Analyze product usage patterns - Monitor support conversations - Build customer advisory boards - Track social mentions 2. Create a single source of truth - Consolidate feedback from everywhere - Tag and categorize insights - Track trends over time - Make it accessible to everyone 3. Turn feedback into action - Prioritize based on impact - Align with business goals - Create clear ownership - Set implementation timelines But here's the most important part: Close the loop. When customers give feedback: - Acknowledge it immediately - Update them on progress - Show them implemented changes - Demonstrate their impact The biggest mistakes I see: Feedback Overload: - Collecting too much data - No clear action plan - Analysis paralysis Biased Collection: - Listening to the loudest voices - Ignoring silent majority - Over-indexing on complaints Slow Response: - Taking months to act - No progress updates - Lost customer trust Remember: Good feedback loops aren't about tools. They're about trust. Every piece of feedback is a customer saying: "I care enough to help you improve." Don't waste that trust. The best companies don't just collect feedback. They turn it into visible change. They show customers their voice matters. They build trust through action. Start small: 1. Pick one feedback channel 2. Create a clear process 3. Act quickly on insights 4. Show results 5. Scale what works Your customers are talking. Are you really listening? More importantly, are you acting? What's your approach to customer feedback? How do you close the loop? ------------------ ▶️ Want to see more content like this and also connect with other CS & SaaS enthusiasts? You should join Tidbits. We do short round-ups a few times a week to help you learn what it takes to be a top-notch customer success professional. Join 1999+ community members! 💥 [link in the comments section]

🚀 Is Your Organization Truly Lean, or Just Going Through the Motions? Many companies start their Lean journey with tools like 5S, Standard Work, and KPI tracking, but only a few mature into a fully integrated Lean Business Strategy. So, what does it take to achieve true Lean excellence? This visual breaks Lean transformation into four key maturity stages: 🔹 Stage 1: Foundational practices – KPI alignment, 5S, Standard Work, and Visual Management. 🔹 Stage 2: Building systems – Value Stream Management, Autonomous Maintenance, and Self-Managed Teams. 🔹 Stage 3: Driving efficiency – SMED, Pull Systems, and Quality at the Source. 🔹 Stage 4: True Lean Excellence – Yokoten (best practice sharing), Cross-Training, and a deeply embedded Lean Problem-Solving Culture. 💡 In any organization’s continuous improvement journey, there is no one-size-fits-all framework or tool. The right approach depends on the organization’s maturity, culture, and growth path—requiring tools and methodologies to be adapted and customized for maximum impact. As businesses grow and adapt, their Lean practices must evolve accordingly. A structured yet flexible approach ensures that continuous improvement becomes a mindset, not just a methodology. 📢 What other key elements have helped your organization drive Lean success? Share your insights in the comments! 👇 -------------------------------------------------------------------- If you find it useful, please 👍🏻👏🏻❤️💡🔁 For more insightful content follow SIVAKUMAR C 🇮🇳 #LeanTransformation #ContinuousImprovement #BusinessStrategy #Kaizen #LeanLeadership #OperationalExcellence 🚀

Value Chain Analysis is a process that helps businesses understand how value is created and captured from each product’s initial conception through to its end use and beyond. The goal of Value Chain Analysis is to identify ways to improve the efficiency and effectiveness of the supply chain by optimizing the flow of goods, services, and information. It comprises five primary activities and four support activities as illustrated in the diagram. There are three steps in Value Chain Analysis: 1. Identify the activities that create value for customers. This includes all the activities from initial research and design to production, marketing, and delivery. You should also consider the customer’s perception of value and any unique selling points. 2. Determine how much value each activity creates. This can be done by estimating the cost of performing each activity and then subtracting the cost savings generated by performing it more efficiently or effectively. 3. Identify ways to improve the efficiency and effectiveness of each activity. This may include streamlining processes, reducing waste, or finding new ways to add value for customers. By performing these three steps across each of the primary and support activities, CFOs can determine which activities create the most value versus those that should be discontinued.

Manufacturing Leaders Love Talking About Lean—But Who’s Actually Doing It? Everyone loves to talk about Lean. Lean principles. Lean thinking. Lean transformation. But when it’s time to make real changes—where does all that talk go? I’ve seen it too many times: A company maps its value stream, holds a big workshop, talks about reducing waste… and then? Nothing. The shop floor stays the same. Cycle times don’t improve. Bottlenecks remain bottlenecks. Why? Because real Lean isn’t about PowerPoint slides or whiteboard exercises. It’s about getting your hands dirty and fixing what’s broken. It means making practical, real-world changes—not just talking about them in meetings. Here’s what actually moves the needle: ✅ Cutting redundant inspections only where it makes sense, not blindly eliminating quality checks. ✅ Moving tools closer without disrupting ergonomics or safety. ✅ Automating material flow where volume justifies the investment, not just for the sake of automation. ✅ Reducing lead time by fixing scheduling bottlenecks, not just tweaking processes that aren’t the real problem. ✅ Managing inventory to avoid both excess and shortages, instead of forcing a one-size-fits-all JIT approach. ✅ Standardizing work only where it helps, while keeping flexibility where needed. ✅ Fixing quality at the source but making sure operators have the training to do it right. ✅ Empowering frontline workers with real authority to improve processes, not just asking for their “input.” ✅ Synchronizing production with demand without creating unrealistic targets that break the system. ✅ Using real-time data that’s actually useful for decision-making, not just flooding dashboards with numbers no one acts on. Lean isn’t about buzzwords. It’s about execution. The best manufacturers don’t just talk about Lean. They live it. They enforce it. They make it happen. They do VST (Value Stream Transformation), not just VSM! - If it’s not executed, it’s not Lean. ♻️Repost to lead real change!

Throughout my 30+ years journey leading textile and manufacturing operations, I've witnessed firsthand how the Kaizen philosophy has revolutionised organisational culture. It's not about grand, sweeping changes – it's about the compound effect of small, continuous improvements. The true essence of Kaizen lies in its simplicity and accessibility: • It transforms workplace culture from "That's not my job" to "How can I help?" • Empowers every employee to become a problem solver • Creates a sustainable framework for innovation • Builds resilience through continuous adaptation The most powerful transformations often begin with the smallest steps.  When every team member contributes daily improvements, the collective impact becomes extraordinary. Based on decades of leadership experience, here are three proven pillars of successful Kaizen implementation: 1. Leadership Through Gemba Walks Leaders must be visible on the shop floor. When we observe and engage directly with processes and people, real transformation begins. 2. Front-line Empowerment Your operators know the processes best. Give them the tools and authority to solve problems and watch innovation flourish. 3. Celebrate Progress Recognition drives repetition. Make it a habit to acknowledge improvements, no matter how small. Remember: Excellence is not a destination; it's a continuous journey of improvement. #leadership #team #peoplemangement #culture #kaizen #organizationculture #LeadwithRajeev