Best Practices for Project Kickoff Meetings

When junior team members speak last, meetings often go like this: The seniors dominate. The juniors stay silent. And when asked to share, they scramble for words. It’s not just awkward. It’s inefficient. I’ve seen this scenario derail countless discussions, including a few client meetings we had recently. But during my time at P&G, we had a simple system to avoid it. Feedback always started with the juniormost member in the room. Here’s how it worked: Juniors began by sharing broad ideas and structured feedback. Seniors added nuance and detail later. Decision-makers wrapped up, summarizing key takeaways. Why was this process so effective? - It empowered juniors: They tackled the easiest part first and built confidence. - It forced clarity: Seniors had time to reflect and deliver sharp insights. - It maintained flow: Discussions were ordered, efficient, and productive. Most importantly, it created a culture where every voice mattered. When juniors are heard first, the whole team wins. #career #work #business

The loudest voice in the room isn't always the smartest. But most meetings are designed for extroverts. I've sat in enough meetings to see the pattern. Certain people always speak first. Others never get the chance. Here's what introverts wish leaders said in meetings: What TO say: ✅ "Let's take a moment to think this through." → Gives introverts time to process before responding ✅ "I'll send the agenda beforehand." → Allows preparation time to contribute meaningfully ✅ "Feel free to follow up with thoughts after." → Creates space for considered responses ✅ "What hasn't been said yet?" → Invites quieter voices without putting anyone on the spot ✅ "Let's hear from everyone before deciding." → Ensures all perspectives are included What NOT to say: ❌ "Quick thoughts, anyone?" → Pressures immediate responses ❌ "Let's go around the room." → Creates anxiety about being put on the spot ❌ "Speak up if you disagree." → Assumes silence means agreement ❌ "We need more energy in here." → Makes quiet engagement feel wrong ❌ "What do you think, [specific name]?" → Catches people off guard without warning Great ideas don't always come with loud delivery. Sometimes they come in the follow-up email. How do you make space for quieter voices in meetings? Let me know in the comments. ♻️ Repost to promote inclusive meetings 👉 Follow Lauren Murrell for more like this

Ever been thrilled to kick off a new coaching or facilitation project, only to have things unravel before your eyes? You’ve got the green light, your client’s excited, you’re excited... and then: 😬 Deliverables turn into moving targets. 🫨 Tasks start sneaking into the scope. 🙄 Communication becomes reactive. 🙄 And somehow, you're doing more than you signed up for. Sound familiar? These issues can lead to frustrated clients, strained relationships, and results that don’t reflect your expertise. Worse, you’re left questioning your own abilities. The root cause? Poorly initiated projects. The fix? A rock-solid kickoff meeting. Here’s how I run mine to set the stage for smooth sailing: 1️⃣ Set the agenda and introduce the team. Share the agenda in advance so everyone’s prepared. A quick intro sets a collaborative tone. 2️⃣ Review the project overview. Revisit the high-level goals and objectives. Frame it as a partnership—you’re in this together. 3️⃣ Explore hopes and fears. Ask what success looks like for the client, but also what could go wrong. Addressing fears early helps build trust. 4️⃣ Create a risk and opportunity register. Most people track risks, but don’t stop there. Highlight opportunities to amplify success—maybe another internal initiative aligns with your work. 5️⃣ Revisit the timeline. Pull the timeline from your proposal and check if it still works. Revise as needed and confirm key milestones. 6️⃣ Discuss team culture and expectations. How do you want to work together? Align on communication styles and ways of working to avoid surprises later. 7️⃣ Define next steps. End with clarity: What happens next, and who’s responsible for what? 💡 Pro tip: Send pre-work in advance, like a draft risk/opportunity register. The meeting should refine, not start from scratch. The result? ✅ Clarity ✅ Alignment ✅ stronger relationships. A well-run kickoff leads to happy clients, repeat business, and—you guessed it—referrals. Start strong, finish stronger. ~~ ✍️ What’s one thing you always include in your project kickoff? Let me know in the comments! 👇

The most powerful leadership insight I've gained didn't come from an MBA program or executive retreat. It came from observing how transformative positivity can be in high-pressure environments. Last year, I led a team facing impossible deadlines, budget cuts, and market uncertainty. The conventional leadership approach? Push harder. Demand more. Focus on metrics. Instead, I experimented with what I call "strategic positivity"—not blind optimism, but deliberately cultivating connection, empathy, and psychological safety. 𝗧𝗵𝗿𝗲𝗲 𝗰𝗿𝗶𝘁𝗶𝗰𝗮𝗹 𝗹𝗲𝘀𝘀𝗼𝗻𝘀 𝗲𝗺𝗲𝗿𝗴𝗲𝗱: 𝗟𝗲𝘀𝘀𝗼𝗻 #𝟭: Empathy accelerates execution When we started meetings by checking in on people as humans—not just resources—psychological safety increased. This led to more honest problem-solving and fewer hidden roadblocks. Application: Create structured space for human connection before diving into tasks. 𝗟𝗲𝘀𝘀𝗼𝗻 #𝟮: Unity creates decision velocity By aligning on shared values—not just objectives—we made complex decisions 3x faster because we trusted each other's intentions. Application: Invest time articulating team values that go beyond corporate speak. 𝗟𝗲𝘀𝘀𝗼𝗻 #𝟯: Positive cultures attract top talent Our team became a talent magnet in a difficult hiring market—not because we offered the highest compensation, but because word spread about our supportive environment. Application: Make culture visible through consistent practices, not just slogans. The results surprised even me: • 32% increase in team productivity • Zero turnover during a period of high industry attrition • Recognition from senior leadership as a model team The data is clear: positivity isn't just a nice-to-have—it's a strategic advantage in competitive environments. What's one small practice you've implemented that builds more positivity in your professional environment? ✍️ Your insights can make a difference! ♻️ Share this post if it speaks to you, and follow me for more.

How do you run your morning meetings? Morning meetings (pre-shifts, line-ups, or however you wish to call them) are one of the most fundamental communication tools in a hotel / resort team’s arsenal. If conducted properly, a morning meeting is an effective way of disseminating key information to set your team up for success. However, these meetings hold another purpose, one that in my opinion is even more important. Morning meetings set the tone for the day. If the meeting is positive, the team goes out and has a positive day. If the meeting drags and all that is discussed are problems, you can only guess what type of energy your team will have. As a Hotel General Manager, it is critical that you attend these meetings as often as possible. It’s easy to get distracted by other priorities, but recognizing that your team is the number one priority will lead to your success. I’ve seen it time and time again. Here are a few tips for running an excellent morning meeting, from my past experience. - The GM doesn’t need to run the meeting. You should rotate who leads the meeting, but also rely on your more extroverted morning people to infuse the positivity. You can’t expect the introverted owls to run the show. - Start with gratitude. It’s your most powerful tool. Think of it as a cape to prepare your superheroes for the day ahead. - Make it fun! Don’t regurgitate the information on the daily sheet, everybody can do that. Instead, make the content useful for all and fun to listen to. - Use it as an opportunity to train. Guest speakers can showcase their areas of expertise and also add value. - Change it up! Find interesting locations to hold your meetings. Holding it in the same place becomes mundane. - Include non-operational teams. Sales, Marketing, Finance, and HR all add value to this time together. Make sure they attend consistently as well. - Close together, and properly. Turning the closing of your meeting into a ritual formalizes the time together and helps you bond with your team. One team, one dream! Any other tips you would add? Make your morning meeting positive and electric and watch your team soar! #hospitality #generalmanager #leadership #consciousleadership #leadwithintention #gmtips #hotel #resort #luxury #spa #wellness #wellbeing #thinktolearntolead #hotelier #hotelierinsights #conscioushospitality

Recently I worked with a leader who wanted to foster a more inclusive environment but wasn’t sure where to start. Like many leaders, he believed inclusion was about major initiatives only. But in one of our conversations, he shared a small, seemingly insignificant moment that changed everything for her team. He noticed that in meetings, the same voices dominated discussions while others stayed silent. 🗣️ He started asking: "What do you think?" to quieter team members during meetings. At first, it felt awkward, but over time, something shifted. Team members who rarely spoke began to share their ideas. One day, a quiet team member proposed a solution to a recurring problem that the team had been struggling with for months. The solution was simple, effective, and something no one else had considered. 💡 This small action—inviting someone to speak—transformed not only the team dynamic but also their outcomes. That story stuck with me because it reflects the heart of inclusive leadership. It’s in the little things: 👉 Asking, "What’s your perspective?" 👉 Responding to mistakes with curiosity instead of blame. 👉 Acknowledging your own missteps to model accountability. 👉 Encouraging debate over ideas, not individuals. 👉 Being intentional about who’s in the room and whose voice might be missing. Inclusion isn’t always about what you change on a large scale; it’s about the daily moments that build trust, equity, and connection. 🤔 P.S.: How are you creating space for every voice on your team today?

Hybrid Meetings ≠ Inclusive Meetings. I’ve lived it - and here’s 5 practical tips to ensure everyone has a voice, regardless of location. I spent more than 10,000 hours in hybrid meetings while as a remote leader for The Clorox Company. I was often the 𝘰𝘯𝘭𝘺 remote attendee - while the rest of the group sat together in a conference room at HQ. Here’s what I learned the hard way: 𝗠𝗲𝗲𝘁𝗶𝗻𝗴𝘀 𝗱𝗼𝗻’𝘁 𝗷𝘂𝘀𝘁 𝗺𝗼𝘃𝗲 𝘄𝗼𝗿𝗸 𝗳𝗼𝗿𝘄𝗮𝗿𝗱, 𝘁𝗵𝗲𝘆 𝘀𝗵𝗮𝗽𝗲 𝘁𝗲𝗮𝗺 𝗰𝘂𝗹𝘁𝘂𝗿𝗲... ...by showing who gets heard, who feels seen, and who gets left out. If you're leading a distributed or hybrid team, how you structure your meetings sends a loud message about what (and who) matters. 𝟱 𝘁𝗶𝗽𝘀 𝗳𝗼𝗿 𝗱𝗲𝘀𝗶𝗴𝗻𝗶𝗻𝗴 𝗺𝗼𝗿𝗲 𝗲𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗮𝗻𝗱 𝗶𝗻𝗰𝗹𝘂𝘀𝗶𝘃𝗲 𝗵𝘆𝗯𝗿𝗶𝗱 𝗺𝗲𝗲𝘁𝗶𝗻𝗴𝘀: 1️⃣ 𝗗𝗲𝘀𝗶𝗴𝗻𝗮𝘁𝗲 𝗮 𝘀𝘁𝗿𝗼𝗻𝗴 𝗳𝗮𝗰𝗶𝗹𝗶𝘁𝗮𝘁𝗼𝗿 – who will actively combat distance bias and invite input from all meeting members 2️⃣ 𝗔𝘀𝘀𝗶𝗴𝗻 𝗮 𝗽𝗿𝗼𝗱𝘂𝗰𝗲𝗿 – to monitor the chat and the raised hands, to launch polls and to free up the facilitator to focus on the flow 3️⃣ 𝗘𝘃𝗲𝗿𝘆𝗼𝗻𝗲 𝗹𝗼𝗴 𝗶𝗻 - so that there is equal access to the chat, polls, and reactions 4️⃣ 𝗕𝘂𝗱𝗱𝘆 𝘀𝘆𝘀𝘁𝗲𝗺 – pair remote team members with in-room allies to help make space in the conversation and ensure they can see and hear everything 5️⃣ 𝗣𝗿𝗲𝗽 𝗮 𝗯𝗮𝗰𝗸𝘂𝗽 𝗽𝗹𝗮𝗻 – be ready with a Plan B for audio, video, or connectivity issues in the room 𝘞𝘢𝘯𝘵 𝘵𝘰 𝘵𝘢𝘬𝘦 𝘵𝘩𝘪𝘴 𝘦𝘷𝘦𝘯 𝘧𝘶𝘳𝘵𝘩𝘦𝘳? 𝗧𝗿𝘆 𝗮 𝗗𝗶𝗴𝗶𝘁𝗮𝗹-𝗙𝗶𝗿𝘀𝘁 𝗺𝗲𝗲𝘁𝗶𝗻𝗴. If even one person is remote, have everyone log in from their own device from their own workspace to create a level playing field. 🔗 𝗚𝗲𝘁 𝗺𝗼𝗿𝗲 𝘁𝗶𝗽𝘀 for creating location-inclusive distributed teams in this Nano Tool I wrote for Wharton Executive Education: https://lnkd.in/eUKdrDVn #LIPostingDayApril

Story time: Last month I spoke at The Coca-Cola Company Career Month event, hosted by their Disability Inclusion Network. We had over 300 people in person and virtual. During the Q&A, someone asked a thoughtful question that deserved more than a quick reply. So instead of rushing to cover the silence, I said: “That’s a great question, let me take a moment to organize my thoughts.” I paused for 5 seconds, then answered. Afterwards, one attendee shared this feedback: “I loved the way she vocalized when she needed to take a minute to organize her thoughts!” You may be thinking "what's the big deal?" Here's why this matters: 🔑 Processing speeds vary. Some people need more time than others to process information. It could be because of ADHD, a learning disability, a brain injury, Long COVID, social anxiety or a new parent who didn't sleep last night. 🔑 Processing time is not related to intelligence. Needing a moment to organize thoughts doesn't mean someone isn't capable. Many times it leads to more thoughtful responses. 🔑 Forcing a quick answer can cause stress and anxiety. Then, the more anxious someone feels, the slower they may process information. Here's simple things YOU can say to make someone feel safe: - "Take your time." - "If you need more time, feel free to email me after the meeting." - "Thank you for that thoughtful response." - "Great question. Let me gather my thoughts.” (model it) A couple more actions to try for your next meeting: - Send agendas and materials in advance. Let people review topics early so they can prepare - Build in time for questions. - Give thinking time. For example: “Let’s pause for two minutes to gather our thoughts before we discuss." - Avoid putting people on the spot or give them the option to respond later. Try "Joe, I’d love your input on this. Would you like to speak now or email me afterward?" It’s OK to pause. It's OK to need time to gather your thoughts. Rushing, rushing, rushing is not the way to be effective at work. I think we can all afford to take a moment to pause, breathe, be patient, and make time for everyone to participate. 😊 What are your thoughts on this? Thank you Coca-Cola for this opportunity to discuss neurodiversity and my career journey! #neurodiversity #CognitiveAccessibility #Neuroinclusion [Image Description: Photo 1: Group photo of Margaux with Coca-Cola team members in front of the event stage Alisa Fiser, Shayla Frinks, MBA, SPHR, Magdalena Lopez, Katharyne Gabriel, Margaux Joffe, Kevin M. Smith, Esther Ruiz Isart, Stephen Mulvenna (from left to right). Photo 2: Margaux and Katharyne seated on a stage speaking in a fireside chat. Behind them a large pink screen with their headshots, Katharyne Gabriel, Sr VP people and Culture NAOU, Margaux Joffe Founder, Minds of All Kinds. The Coca-Cola Company Thrive logo. Margaux is wearing a white suit with a navy blue shirt and green heels. Katharyne is wearing a bright pink blazer, jeans and a Fanta T-shirt. ]

I am regularly asked this question: What are some practical ways you can help quieter people speak up in meetings, and draw out their valuable contributions? It’s an important question, because there are many reasons why people may not speak up. It is dangerous to assume that they have nothing to contribute. Some may feel that it’s rude to interrupt, feel anxious when under pressure to think on the spot, are unable to find a gap in a group of louder people, or have some other reason to not speak up. If you are a leader or chairing a discussion, there are things you can do to ensure quieter voices are heard. Here are three practical things that you can do at your next meeting: 1 Inform people of the discussion topic ahead of time. Quieter people can feel anxious and freeze up when put up on the spot. They may need time to think through things before sharing them. Providing background material beforehand allows them to be ready to share during the meeting. It is very likely their ideas will be well thought through and valuable. 2. Actively create space, especially if others are noisy. Quiet people can struggle to interrupt - they may feel it's impolite, need more time to interject, or their quieter voices may be drowned out. You can come up with a pre-arranged signal that people can use if they want to say something - such as a raised hand - and invite them to talk. You can also keep track of who has talked and who hasn’t, and invite anyone who hasn’t talked to do so. 3. Invite people to share things with you after the meeting. Just as quieter people may need time to assemble their thoughts before a meeting, they may think about things that were raised during the meeting, and have even more to contribute after reflecting. Invite people to talk to you some time afterwards. Then in the next meeting, bring up their contribution and invite them to share further. These three strategies are not overly time consuming, nor do they take much effort. However, they can have a significant impact on your quieter people feeling heard and included, and on how much value your organisation gains from their contribution. The ability to create space for quieter voices is an important inclusive leadership skill. Noticing and inviting quieter voices will likely add diverse perspectives to your discussions. How consciously do you create space for quieter people to be heard? #inclusion #listeningskills #management #inclusiveleadership #diversityandinclusion