TransPerfect Connect

Choosing a BPO partner? Make sure you’re asking the right questions. Cost matters, but it won’t deliver the customer experience your brand needs to grow. Our new guide includes 43 questions to help you build smarter, more effective BPO partnerships—covering culture, leadership, performance, alignment, and customer experience. If CX is a priority this year, this is a must-read to help you avoid missteps and choose a partner that drives loyalty, trust, and long-term value. Download the guide: https://lnkd.in/dM5KEn9g #BPO #CustomerExperience #Loyalty

CCW Vegas is around the corner. If global growth is on your roadmap, multilingual support can’t be an afterthought. Come see us at Booth 508 and let’s talk about scaling support across languages without added complexity. 📅 June 22–25, 2026 | 📍 Caesars Forum, Las Vegas Learn more: https://lnkd.in/dt2fG_dJ

We’re excited to share that TransPerfect has been named a finalist in the CCW Excellence Awards. It’s an honor to be recognized alongside so many teams raising the bar in customer experience and business services, and we can’t wait to celebrate with everyone at CCW Las Vegas! Come cheer on the finalists at the Awards Gala on Tuesday, June 23, and if you’re in town, join us for the TransPerfect After Party on June 24.   After Party details and registration: https://lnkd.in/e6kJMs8W CCW Vegas info: https://lnkd.in/dt2fG_dJ   #CCW #CCWExcellenceAwards #CustomerExperience #CX #LasVegas #TransPerfect

Being available isn’t the bar anymore. Customers expect relevance, responsiveness, and a real connection at every touchpoint. That doesn’t come from people or technology alone. It comes from how they work together, combining empathy-led support, data-driven decisions, and the ability to scale globally while staying locally relevant. As expectations continue to climb, customer experience becomes a true point of differentiation. Learn more: https://lnkd.in/esy6djeg #CustomerExperience #BPO #ContactCenter #CX #DigitalTransformation #Outsourcing

Counting down to CCW Vegas… This event always feels like a reunion, and we’re looking forward to catching up with so many familiar faces (you know who you are 👀). If you’re attending, stop by Booth 508 and say hello. We’d love to catch up and share what we’ve been working on. Learn more: https://lnkd.in/dt2fG_dJ #CCWVegas #CustomerExperience #TransPerfect

Need to speak another language…right now? We’ve got you. Our interpretation app connects you to expert interpreters in seconds, so conversations flow, no matter where you are 🌎 ✨ #ConnectedInSeconds #NoLanguageLimits

Only 40% of Medicare Advantage plans achieved 4+ Stars in 2026. $1.3 billion in bonus payments were lost. As CAHPS weighting increases, member experience is directly tied to revenue, and language access is a critical, often overlooked factor. Here’s what that means for health plans: https://lnkd.in/eeHByC_A #MedicareAdvantage #CAHPS #HealthcareQuality #MemberExperience #HealthPlans #LanguageAccess

What if your best-performing operation is also your most at risk? In this piece, we share the moment efficiency without engagement stopped working and how it reshaped our approach to workforce management. This is the first in a series highlighting real voices, lessons, and perspectives from across our team. Read more: https://lnkd.in/eBBeWKbg #CustomerExperience #WFM #Leadership #EmployeeExperience #ContactCenter #TransPerfect

CCW Vegas? You already know where to find us. We’re back and looking forward to catching up with familiar faces and saying hello to plenty of new ones. Swing by Booth 508 and let’s talk about making global communication feel effortless (and maybe have a little fun while we’re at it). We'll be there June 23-25! 📅 Full Conference Dates: June 22–25, 2026 📍 Caesars Forum, Las Vegas Learn more: https://lnkd.in/dt2fG_dJ Customer Contact Week #CCWVegas #CustomerExperience #LanguageSolutions #Interpretation #MultilingualSupport #TransPerfect

The FCC’s latest proposal on offshore call centers may not directly apply to financial institutions, but it highlights a trend that banks and fintechs shouldn’t ignore. Across Washington, regulators and lawmakers are increasingly focused on: • Customer service transparency • Data security • Risks associated with offshore operations For financial institutions, this is less about immediate compliance and more about strategic positioning. Organizations that proactively rethink their CX model may find themselves with a powerful trust advantage in the years ahead. Our latest blog explores the implications: https://lnkd.in/eV-mJBNP