The Service Lounge by UpdatePromise

Couldn’t make it to the Regional Fixed Ops Performance Forum? Good news 👏 All five dealer panels from the event are available on The Service Lounge YouTube channel. Hear directly from Service Managers, Fixed Ops Directors, OEM representatives, and industry leaders as they discuss the challenges, opportunities, and strategies shaping today's service departments. Topics include: 🔹 AI Drive Inspections 🔹 Video MPIs 🔹 OEM Perspectives 🔹 Mobile Service 🔹 Parts Operations No vendor pitches. Just real conversations from people living it every day. Watch the full panel series here: https://lnkd.in/gvJquiXW #TheServiceLounge #FixedOps #AutomotiveIndustry #ServiceDrive #DealershipLeadership

Video MPIs are supposed to build trust, increase approvals, and improve the customer experience. So why do so many dealerships still struggle getting real results from them? 👀 Curious where the industry stands on this one 👇 #TheServiceLounge #VideoMPI #FixedOps #AutomotiveIndustry #ServiceDrive

Customer trust is being won—or lost—in the MPI process. 🎥 Watch the full panel: https://lnkd.in/gNs3XCTB At our Regional Fixed Ops Performance Forum, service leaders shared how photos and videos are directly impacting approvals, technician engagement, customer transparency, and overall service drive performance. The conversation covered: • Technician buy-in and accountability • Why photos + videos outperform video alone • Improving MPI quality and consistency • Advisor communication and customer expectations • Building stronger trust through transparency • Using competitions and incentives to drive engagement Featuring: • Scott L. — Service Director, Diamond Valley Honda • Jessie Gray — Service Director, Toyota of Las Vegas • Ali Alrubaie — Service Director, Keyes Lexus of Valencia Moderated by Brandon Nixon. #FixedOps #VideoMPI #AutomotiveIndustry #CustomerExperience

Today, we press pause. No episode. No hot takes. Just gratitude. Across our industry and communities, many families carry the legacy of service and sacrifice. This Memorial Day, The Service Lounge honors and remembers the brave men and women who gave their lives for our country. Never forgotten. 🇺🇸 #MemorialDay #NeverForget #HonorAndRemember #TheServiceLounge

How are dealers actually increasing approvals with photos and videos? At our Regional Fixed Ops Performance Forum, service leaders shared real-world insight on what it takes to successfully implement media-rich MPIs—from technician buy-in and customer trust to advisor communication and process accountability. The discussion covered: • Why photos + videos outperform video alone • Technician engagement and culture • Customer trust and transparency • Setting expectations with advisors and customers • Improving MPI quality and consistency • How better MPIs lead to higher approvals Featuring: • Scott L. — Service Director, Diamond Valley Honda • Jessie Gray — Service Director, Toyota of Las Vegas • Ali Alrubaie — Service Director, Keyes Lexus of Valencia Moderated by Brandon Nixon. 🎥 Watch the full panel on YouTube: https://lnkd.in/gNs3XCTB #FixedOps #VideoMPI #AutomotiveIndustry #ServiceDrive

How are dealers actually scaling mobile service in fixed ops? 🎥 Watch the full panel: https://lnkd.in/g7AbJ_Qp At our Regional Fixed Ops Performance Forum, fixed ops leaders shared real-world insight on what it takes to successfully launch and grow mobile service operations. The discussion covers: • ROI and operational strategy • Fleet opportunities and recalls • Technician efficiency and load leveling • Customer retention and convenience • Reducing congestion inside the service drive • Giving advisors more time to focus on upsells and customer communication Featuring: • Nick Tate — Service Director, Future Ford Sacramento • Joe Castelino — VP of Fixed Operations, American Motors Group • Javier (Jay) Tiniacos — Service Director, Sandy Sansing CDJR of Foley Moderated by Roger Conant founder of Mobile Service Alliance Curbee Spiffy Zapmoto BizzyCar #FixedOps #MobileService #AutomotiveIndustry #ServiceDrive

Mobile service continues to be one of the biggest shifts happening in fixed ops right now. At our Regional Fixed Ops Performance Forum, fixed ops leaders shared real-world insight on what it actually takes to launch, scale, and make mobile service profitable inside dealership operations. The conversation covered: • Technician efficiency and load leveling • Fleet opportunities with rental companies • ROI and operational strategy • Customer retention and convenience • Reducing service drive congestion • Creating more time for advisors to focus on upsells and customer communication Featuring: • Nick Tate — Service Director, Future Ford Sacramento • Joe Castelino — VP of Fixed Operations, American Motors Group • Javier (Jay) Tiniacos — Service Director, Sandy Sansing CDJR of Foley Moderated by Roger Conant founder of Mobile Service Alliance. 🎥 Watch the full panel: https://lnkd.in/g7AbJ_Qp Spiffy Zapmoto BizzyCar Curbee #FixedOps #MobileService #AutomotiveIndustry #ServiceDrive

Mobile service isn’t just about convenience for the customer. It can completely change the efficiency of the service drive. 👀 🎥 In this clip from our Regional Fixed Ops Performance Forum, Nick Tate, Service Director at Future Ford Sacramento, explains how shifting low-mileage recalls and quick services to mobile created more time for advisors to focus on estimates, upsells, and customer communication inside the store. The result? 📈 75% closing rate on main concerns 📈 53% closing rate on failed recommendations Sometimes the biggest value of mobile service isn’t what leaves the shop… it’s what stays in it. Watch the full panel here: https://lnkd.in/g7AbJ_Qp Roger Conant Javier (Jay) Tiniacos Joe Castelino Spiffy #FixedOps #MobileService #AutomotiveIndustry #ServiceDrive