JD Power Technology, Media and Telecom

Congratulations to the following brands for ranking highest in satisfaction in their respective segment, according to the J.D. Power 2026 U.S. Wireless Carrier Satisfaction Study—Volume 1: Mobile network operators—postpaid: T-Mobile Mobile network operators—prepaid: T-Mobile Mobile virtual network operators—postpaid: Consumer Cellular, Inc. Mobile virtual network operators—prepaid: Mint Mobile Study insights and brand rank charts: https://hubs.la/Q0414Jcs0 #JDPowerAwards #Wireless #Telecommunications #Technology #JDPower #MobileNetwork #WirelessData

Key insights from the J.D. Power 2026 U.S. Wireless Carrier Satisfaction Study—Volume 1: • Ease matters: Customers who resolve issues with minimal effort report higher satisfaction, making easy problem resolution a loyalty driver in the study. • Speed wins: Fixing problems through digital contact methods in under 10 minutes brings higher satisfaction, proving fast support is a major retention advantage. More insights and brand-level rankings: https://hubs.la/Q040WZw50 #Wireless #Telecommunications #Technology #JDPower #MobileNetwork #WirelessData

Regardless of channel, every care experience improves wireless customer satisfaction, with the biggest impact seen in “Digital Tools” and “People.” Learn more about our upcoming study: https://hubs.ly/Q03_Zg-W0 #DigitalTools #CustomerSatisfaction #Wireless #WirelessNetwork #PhonePlan #PhoneNetwork

Congratulations to the following brands for ranking highest in their respective region, according to the J.D. Power 2026 U.S. Wireless Network Quality Performance Study℠—Volume 1. Mid-Atlantic: T-Mobile and Verizon Wireless, in a tie North Central: Verizon Wireless Northeast: T-Mobile and Verizon Wireless, in a tie Southeast: T-Mobile Southwest: T-Mobile West: T-Mobile and Verizon Wireless, in a tie Study insights and rank charts: https://hubs.la/Q03_fRgc0

“Despite generational differences in the types of problems experienced, one thing is clear: wireless network quality is strong,” said Carl Lepper, senior director of technology, media and telecom at J.D. Power, in the J.D. Power 2026 U.S. Wireless Network Quality Performance Study℠—Volume 1. “Younger consumers continue to push network limits through streaming and video calls, yet the industry has responded with resilience. Major carriers are delivering consistent performance, keeping the average overall problems per 100 uses steady at or below 9 over the past year.” More study insights and brand-level rankings: https://hubs.la/Q03_4CjH0

Heavy wireless users aren’t who you might expect: Nearly half (48%) are Gen Y, and over half (51%) live in the suburbs. Are your strategies aligned with where they are and how they connect? Discover how our data helps you better understand your customers. New wireless network quality insights coming Jan.15: https://hubs.la/Q03-Np5M0

Where is the value in TV? 📺 Join host Andrew Heath with experts Guy Cacciarelli and Carl Lepper of J.D. Power as they unpack the shifting world of TV—from streaming to bundling, customer satisfaction and the power of live events. 🎧 Tune in wherever you listen to podcasts: https://hubs.la/Q03Pg5rt0 #Podcast #Television #Streaming #StreamingServices #TVServices #TVStreaming

J.D. Power 2025 U.S. Residential Internet Service Provider Study: Wireless internet—National: T-Mobile Wired internet—East Region: Verizon Wired internet—North Central region: AT&T Wired internet—South Region: Google Fiber Wired internet—West Region: AT&T See study insights and rank charts: https://hubs.la/Q03NbnXr0 #JDPowerAwards #Wireless #WirelessInternet #Internet #InternetProvider #InternetService #JDPower

Quick highlights from the J.D. Power 2025 U.S. Residential Internet Service Provider Study: 🔹 Wireless growth surges: Residential wireless internet sign-ups increased 15% over the past six months, more than double the 6% growth for wired providers. 🔹 Wireless satisfaction leads: Overall satisfaction is higher for wireless internet than for wired. 🔹 Customers value speed and simplicity: High satisfaction in wireless is driven by faster setup, lower prices and easier service activation. See more insights and brand rankings: https://lnkd.in/dxRYHuDT #Wireless #WirelessInternet #Internet #InternetProvider #InternetService #JDPower

Congratulations to these brands for ranking highest in satisfaction, according to the J.D. Power 2025 U.S. Television Service Provider Satisfaction Study: Cable/Satellite: Verizon Fios TV TV Streaming: YouTube TV See study insights and brand scores: https://hubs.la/Q03K33-t0 #JDPowerAwards #CableTV #Streaming #StreamingServices #Television #TV #Cable #TelevisionService