• Robert Sieber

    Providing services: Technical Support, Outsourcing, Customer Service, Customer Support, Network Support

    Dresden

    Summary: Bekommen deine Kunden den Support, den du als Kunde selbst gern hättest? Gerade einmal 2 von 10 Geschäftsführern von MSPs oder Systemhäusern beantworten diese Frage mit einem eindeutigen Ja. (Quelle: eigene Umfragen) Genau hier kommt mein Unternehmen MSP-Support GmbH ins Spiel: Gemeinsam sorgen wir dafür, dass deine Kunden den besten IT-Support bekommen. Den, den du als Kunde gern hättest. Ich unterstütze MSPs und Systemhäuser mit 5 bis 30 Mitarbeitern, die täglichen Herausforderungen im Support zu meistern: ▶ Annahme von Anrufen und Erstellen von qualifizierten Tickets ▶ Bearbeitung von Tickets im direkten Kundenkontakt ▶ Betrieb von Managed Services wie Monitoring, Backup oder Sicherheitsaudits ▶ Übernahme von Wartungsarbeiten ▶ Disposition und Steuerung des gesamten Ticketprozesses Das alles in deinen Systemen und 100 % White-label. Wenn ich die Geschäftsführer unserer Kunden frage, was sie an unserem Service schätzen, antworten diese: ▶ schnell, kompetent und freundlich am Telefon (knapp 80 % der Anrufe nehmen wir unter 20 Sekunden an) ▶ Tickets enthalten alle Informationen, die der Techniker benötigt, um mit der Bearbeitung zu starten ▶ maximal 4 Stunden, bis die Bearbeitung eines Tickets startet ▶ Entlastung der Mitarbeiter, die so ungestört am Projekt arbeiten können und zufriedener sind ▶ zufriedene Kunden, die jederzeit einen Menschen telefonisch erreichen Damit bleiben deine Kunden dauerhaft bei dir und vertiefen die Zusammenarbeit. Zusätzlich arbeiten wir mit jungen Unternehmen zusammen, die sich strategisch dafür entschieden haben, keinen eigenen Support aufzubauen. Für diese übernehmen wir den kompletten Support. Du möchtest deinen Kunden den Support bieten, den sie verdienen? Oben im Profil findest du einen Button, mit dem du uns einen Termin buchst. Wir nehmen uns dann 30 bis 60 Minuten Zeit und klären, wie dein Unternehmen, deine Mitarbeiter und du von einer Zusammenarbeit profitieren. Und ob das überhaupt sinnvoll für dich ist.

  • Prisca Johnson

    Providing services: Computer Networking, Computer Repair, IT Consulting, Network Support, Data Recovery, Writing, Web Design, WordPress Design

    Dar es-Salaam

    Summary: Project Manager with experience in leading and managing teams of technology professionals. Proven ability to effectively communicate with stakeholders and manage projects and timelines. Strong technical background, with a solid understanding of technology systems and the ability to troubleshoot and resolve technical issues. Demonstrated ability to think strategically and align technology with organizational goals. Strong problem-solving skills and ability to identify and resolve problems. Holds a Bachelor's degree in Computer Science. Experience in Agile, Scrum, Waterfall. Successfully led the implementation of a new ERP system resulting in a 20% increase in efficiency.

  • Ambily Joy (Ami Joy)

    Providing services: Network Support, IT Consulting, Home Networking, Financial Advisory, Wealth Management, Business Consulting, Management Consulting, Digital Marketing, Mortgage Lending, Commercial Real Estate

    United Arab Emirates

  • Aditya Thakur

    Providing services: Cloud Management, Network Support, Web Design, Business Analytics

    Mumbai

    Summary: A motivated and quick-learning IT professional with hands-on experience in cloud infrastructure (AWS), technical support, and data visualization using Power BI. Adept at troubleshooting software and network issues, optimizing cloud systems, and creating interactive dashboards. Passionate about leveraging technology to enhance operational efficiency and user experience. Looking to grow and apply my skills in a dynamic and challenging environment.

  • Michelle Love

    Providing services: Management Consulting, Project Management, Web Design, Backup & Recovery Systems, Computer Networking, Computer Repair, Cybersecurity, Data Recovery, IT Consulting, Network Support

    United States

    Summary: The Evolvers Group is a management and technology consulting firm that believes in the power of the idea. We deliver extraordinary value to clients by designing and executing innovative business solutions and system strategies through emergent technologies. We offer our clients expertise in project management; software methodologies, design and architecture; IT audit, assessment and strategy; and business process management. As the Director of Client Relations, I strive to provide superior service to our clients and consultants alike. I specialize in Developing Client Relations, Identifying Client Needs, Recruiting Qualified Candidates, Maintaining Quality Pool of Candidates, and Matching Client Needs with Available Resources.

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  • Mohammad Soliman

    Providing services: Technical Support, Computer Networking, Network Support, IT Consulting, Information Security, Telecommunications, Cybersecurity, Project Management, Outsourcing, Information Management

    New York, NY

    Summary: MOHSO is a Managed Service Provider (MSP) focused on mid-sized businesses in Financial Services, Healthcare, Media Production and Marketing in New York City and the Tri-State Area. We help enterprises design, implement and operate the ideal hybrid-cloud infrastructure for their business, and we enable new initiatives to be rolled out quickly without disruption or business risk. Offload day-to-day network, cloud and cybersecurity operations to us, and free-up your in-house team to work on the strategic initiatives that are needed to fuel business growth.

  • Austin Nwachukwu

    Providing services: Telecommunications, Information Security, Project Management, Engineering Design, Cybersecurity, IT Consulting, Network Support, Backup & Recovery Systems, Information Management, Program Management

    Nigeria

    Summary: Austin is a graduate of Electrical Electronics Engineering with professional qualifications from Cisco (CCNA & CCNP) and the prestigious Project and Service Management Institutes (PMI & ISM), with over 15 years of industrial engineering, telecoms, IT and Project Management work experience He has vast experience in managing service oriented businesses especially in the need to align business with IT. He had been involved with a couple of international projects ranging from the implementation of RTS (Mobile Money Solution) in Uganda and Kenya to the NEPAD sponsored e-school project in the Sub Sahara African Countries and the iBurst network rollout in South Africa. He joined Ericsson Nigeria as reliability and commissioning engineer and was involved also as completion engineer for the initial Econet rollout, left Ericsson as senior project engineer and joined CFL/ Interwave Communication Inc. for the Vmobile Network – on – Wheels project implementation. He was a pioneer staff of Westcom Wireless Ltd as Senior Project Manager for 5 years and later rose to become the group project manager and led many major projects including the first rollout of colocation sites in Nigeria. He left Westcom to set up Telligent Engineering Ltd. Austin’s drive and commitment to ensure the best possible experience for his clients shines through in the most challenging situations. Mr Nwachukwu has strong entrepreneurial skills. He is the Chief Executive Officer of both Telligent Engineering Ltd. and Telligence Nig. Ltd.

  • Diana Njoka

    Providing services: Bookkeeping, Team Building, Email Marketing, Project Management, Public Relations, Event Planning, Financial Analysis, IT Consulting, Network Support, Social Media Marketing

    Nairobi

    Summary: I am a Virtual Assistant with 2 years of experience in administrative support and productivity enhancement. Skilled in calendar management, email correspondence, and data organization, I effectively streamline operations. Currently, I am expanding my skills through my work with ALX. I am seeking roles as an Assistant Manager, Administrative Assistant, or Salesperson to leverage my expertise.

  • Eric Ndivo

    Providing services: Technical Support, Custom Software Development, Software Testing, Backup & Recovery Systems, Network Support, Product Launch Events

    Nairobi County, Kenya