• Robert Sieber

    Providing services: Technical Support, Outsourcing, Customer Service, Customer Support, Network Support

    Dresden

    Summary: Bekommen deine Kunden den Support, den du als Kunde selbst gern hättest? Gerade einmal 2 von 10 Geschäftsführern von MSPs oder Systemhäusern beantworten diese Frage mit einem eindeutigen Ja. (Quelle: eigene Umfragen) Genau hier kommt mein Unternehmen MSP-Support GmbH ins Spiel: Gemeinsam sorgen wir dafür, dass deine Kunden den besten IT-Support bekommen. Den, den du als Kunde gern hättest. Ich unterstütze MSPs und Systemhäuser mit 5 bis 30 Mitarbeitern, die täglichen Herausforderungen im Support zu meistern: ▶ Annahme von Anrufen und Erstellen von qualifizierten Tickets ▶ Bearbeitung von Tickets im direkten Kundenkontakt ▶ Betrieb von Managed Services wie Monitoring, Backup oder Sicherheitsaudits ▶ Übernahme von Wartungsarbeiten ▶ Disposition und Steuerung des gesamten Ticketprozesses Das alles in deinen Systemen und 100 % White-label. Wenn ich die Geschäftsführer unserer Kunden frage, was sie an unserem Service schätzen, antworten diese: ▶ schnell, kompetent und freundlich am Telefon (knapp 80 % der Anrufe nehmen wir unter 20 Sekunden an) ▶ Tickets enthalten alle Informationen, die der Techniker benötigt, um mit der Bearbeitung zu starten ▶ maximal 4 Stunden, bis die Bearbeitung eines Tickets startet ▶ Entlastung der Mitarbeiter, die so ungestört am Projekt arbeiten können und zufriedener sind ▶ zufriedene Kunden, die jederzeit einen Menschen telefonisch erreichen Damit bleiben deine Kunden dauerhaft bei dir und vertiefen die Zusammenarbeit. Zusätzlich arbeiten wir mit jungen Unternehmen zusammen, die sich strategisch dafür entschieden haben, keinen eigenen Support aufzubauen. Für diese übernehmen wir den kompletten Support. Du möchtest deinen Kunden den Support bieten, den sie verdienen? Oben im Profil findest du einen Button, mit dem du uns einen Termin buchst. Wir nehmen uns dann 30 bis 60 Minuten Zeit und klären, wie dein Unternehmen, deine Mitarbeiter und du von einer Zusammenarbeit profitieren. Und ob das überhaupt sinnvoll für dich ist.

  • Venkat Maddikayala PMP, CSM

    Providing services: Computer Networking, Backup & Recovery Systems, Cybersecurity, Data Recovery, IT Consulting, Network Support, Telecommunications, Application Development, Cloud Application Development, Cloud Management

    Katy, TX

    Summary: Over 25+ years of experience in the various industries with experience in Cybersecurity, IT Managed Services, Cloud Computing, IT Project Management, Application Development and Maintenance with record of consistent accomplishment in meeting project deadlines and budgets. Proven ability to develop, build, and lead teams in the implementation of global strategic initiatives. Strong project management skills including financial planning, budgeting, for complex programs requiring domestic and international resources. Experienced in major programming languages, operating systems, hardware and software. Specialties include, System Integration, Web application Development, Content Management, Data Warehousing, Software Implementation, Enterprise Application Integration and Infrastructure Architecture •MS in Computer Science •Competent Communicator •15 years of experience in Application software development in all phases of SDLC. •Certified Project Management Professional – PMP •Certified Scrum Master – CSM •Agile/Scrum Project Management Industry experience • Financial – Central Financial Services • Government - Cybersecurity and Compliance • Financial – Payments • Financial – Commercial Banking • Finance -- Fixed Income Trading • Oil & Gas -- E&P • Oil & Gas -- Utilities • Manufacturing • IT -- Professional Services • IT -- Software • Generic -- ERP • Generic -- Media & Entertainment • Retail & Wholesale • Telco -- Vertical Portals Specialties: Skills • Project Management • Application Development • Enterprise Application Integration – SOA • Object Oriented Analysis & Design • RDBMS- Oracle & SQL • PL/SQL • ETL • Data warehouse • Big Data, AI, ML • Cloud Computing • Web development

  • Jerusha Jayasooriya

    Providing services: Network Support, Telecommunications, Advertising, Content Marketing, Product Marketing, Public Relations, Data Entry, Personal Assistance, Typing, Customer Service

    Kuwait City Metropolitan Area

    Summary: I’m Jerusha a creative marketer with a business edge. From leading sales teams to designing campaigns and managing social media, I love turning ideas into experiences that connect with people. Curious, adaptable, and always creating. I bring both strategy and creativity to every project.

  • Ambily Joy (Ami Joy)

    Providing services: Network Support, IT Consulting, Home Networking, Financial Advisory, Wealth Management, Business Consulting, Management Consulting, Digital Marketing, Mortgage Lending, Commercial Real Estate

    United Arab Emirates

  • Krikor Nishanian

    Providing services: IT Consulting, Technical Support, Cybersecurity, Backup & Recovery Systems, Computer Networking, Computer Repair, Data Recovery, Network Support, Telecommunications

    Fresno, CA

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  • Eric Kaloki

    Providing services: Application Development, Mobile Application Development, Web Development, Computer Networking, IT Consulting, Network Support

    Machakos

    Summary: As an ICT Intern at Kenya Medical Supplies Authority, our team focused on providing essential IT support that streamlined operations. My role harnessed competencies in computer science, computer engineering, and adherence to coding standards to deliver robust support and innovative solutions. Currently pursuing a Bachelor's in Information Technology at Machakos University, I am vested in harnessing technology to develop user-centric software. My dedication to continuous learning ensures I remain at the forefront of industry trends, eager to apply academic insights to real-world challenges.

  • Omnia Elnahrawy

    Providing services: Network Support

    6th of October

    Summary: I am a Network Engineer with over 2 years of hands-on experience in networking, troubleshooting, and infrastructure support, currently transitioning into cloud engineering. Through my professional experience, I have built a strong foundation in networking concepts such as routing, switching, and network security. Recently, I have been expanding my skills in cloud computing, focusing on AWS, and gaining knowledge in cloud architecture, virtual networks, and core cloud services. I am passionate about building scalable and reliable cloud solutions and continuously improving my technical skills through hands-on labs and self-study. I am currently seeking opportunities as a Junior Cloud Engineer / Cloud Support Engineer where I can apply my networking background and grow within cloud technologies. Skills: • Networking: TCP/IP, Routing, Switching, Troubleshooting • Cloud: AWS services, EC2/VMs, S3/Storage, VPC • Tools: Linux, Git, Docker Feel free to connect or reach out!

  • Eric Ndivo

    Providing services: Technical Support, Custom Software Development, Software Testing, Backup & Recovery Systems, Network Support, Product Launch Events

    Nairobi County, Kenya