RESUME

PATRICK CIRIELLO

Email: Ciripat65@gmail.com | Cell/Mobile: (802) 636-7017 | LinkedIn: http://www.linkedin.com/in/patcii

With 45+ years as a business and technology consultant, I specialize in optimizing operations, reducing expenses, and enhancing quality. My expertise spans business process automation, contract compliance, and information systems, benefiting over 80 law firms. Over the past two decades, I've remotely assisted clients globally, achieving a 30% reduction in turn-around time and enhancing data quality. Passionate about diversity and social justice, I actively advocate for causes such as Black Lives Matter, LGBTQ+ rights, and the MeToo movement.

SKILLS SUMMARY

IT Management, Social Media Management, Database Management, Project Management, Operations Management, Marketing, Coding, Reporting, Analysis

EXPERIENCE

Remote Solutions on Call | July 1987 to Present

CONSULTANT

Successfully guided individuals and companies through a wide range of challenges, including career development, contract compliance, relationship issues, and restoring operations. The focus is on helping others remotely, assisting any company or individual, whether they are down the street, across the country, or around the world.

• Developed Social Media strategies for clients and for internal usage.
• Developed strategies for software and hardware maintenance that resulted in 15% reduction of downtime.
• Provided “Acting CTO” services to startup clients resulting in significant salary savings.
• Successfully managed off-site and offshore project development teams saving time and money while keeping quality standards at a high level.

Fujifilm Dimatix  |December 2000 to March 2023

PRODUCTION TECHNICIAN

Successfully mastered several “clean room” positions in the print-head assembly area.

• Certified in hot bar, inspection, capacitance testing, leak testing, and connector masking utilizing UV epoxy.
• Worked with DEI committee on Rehabilitation Friendly Workplace initiatives.
• Identified LEAN and Six Signa issues within the facility and suggested/developed potential solutions.
• Assisted management with personnel issues within the team.

Directly LTD | July 2017 to August 2019

LINKEDIN COMMUNITY EXPERT

Successfully mastered the “Directly” support system which allowed me to help LinkedIn members with various account and technical issues.  My accomplishments included:

• Assisted over 3000 members with account issues and technical support.
• Over 1000 login issues revolved (mostly forgotten passwords).
• Over 500 account issues resolved regarding policy violations.
• Over 500 technical issues resolved regarding workstation configuration problems.

Hawks Mountain Consulting LLC | July 2011 to June 2017

OWNER / COO

Successfully bought, upgraded, and enhanced the “REDOCS” software system.  Based on “FormDocs” (formerly “FormFlow”), it is a document management system specifically designed for law firms specializing in the VT, NY, NH real estate market.  Enhancements to the software provided the following advantages:

• Saved an average of 10 hours per week per administrative assistant of manual data input for over 80 clients.
• Provided cross-form integration that eliminated data re-entry, resulting in significant increases in data quality and an error reduction of approximately 40%.
• Assisted with legal and statutory compliance resulting in approximately 30% fewer resubmitted documents.

FACTA Fix | April 2009 to July 2011

OWNER / COO

Successfully created tools and processes that enhanced the operations of local businesses in several areas:

• Government compliance with FACTA laws regarding ID theft and data security
• Social Media Marketing
• Web Site Development
• Business Coaching
• Search Engine Optimization

Southern California Renal Disease Council | September 2007 to April 2009

DIRECTOR OF INFORMATION SYSTEMS

Successfully executed the role of “Data Manager” for the ESRD Network 18, a Government Medicare/Medicaid (CMS) subcontractor overseeing the data and quality issues pertaining to over 300 dialysis and transplant facilities in the Southern California area from San Diego up to Monterey and covering approximately 30,000 dialysis and kidney transplant patients.

• Reduced average time for processing claims from 21 days to 7 with no reduction in quality.
• Increased quality and accuracy of data from 75% to over 95%.
• Accomplished the above while undergoing a 33% reduction in staff.
• Planned and implemented a full system conversion from 90's technology to state of the art, including creating a fault-tolerant on-premises rack-mounted server/networking data center to provide 24/7 access to data.

Advanced Media Post | July 2002 to June 2007

BUSINESS MANAGER

Successfully transitioned from the role of QA Manager and Marketing Manager to that of Business Manager (while still managing QA and Marketing).

• Successful management of projects with multiple deliverables and tight time frames.
• Development of a workflow process that reduced deliverables turn-around time by 30%.
• Worked with clients to help them reduce their publishing and delivery timelines.
• Managed the local server farm to ensure 24/7 uptime so that processing could be run in an automated session overnight and on the weekends.

Westwood Computer Corporation (Now EMTEC) | May 2001 to April 2002

MANAGER OF CONSULTING AND TECHNICAL SUPPORT SERVICES

Successfully built an internal consulting practice within the company to support and enhance the hardware and software distribution business.

• Participated in the successful bid of several multi-million-dollar government contracts for the Bureau of Prisons, Health and Human Services, and the Department of Defense.
• Developed package offerings for data center builds including the use of fibre-channel SAN and NAS systems.

Merck-Medco Managed Care LLC | March 1994 to March 2000

PROJECT MANAGER & SENIOR ANALYST

Successfully transitioned from “consultant” to Lead Developer to Team Leader to Project Manager/Senior Analyst.

• Applied business process automation techniques to establish remote management system at our US headquarters that allowed us to access and control 11 separate operational networks in 9 different states.
• Developed software that facilitated simple, secure, and easy communication between pharmacists, doctors, and patients (pre-HIPPA).
• Developed a decision support system that allowed management to follow operations. The system was dashboard oriented with drill down capability and included dozens of reporting features.
• Utilized UI/UX skills to develop and enhance call center software to support patient based therapeutic programs such as “Smoking Cessation” and “GERD”.

Computer Science Corporation | February 1992 to March 1994

SENIOR CONSULTANT

Successfully utilized my computer networking and programming skills to support Fortune 100 clients in the development of critical operational systems.

• Integrated RF bar code system with server-based data for a nationwide product recall system.
• Integrated OS/2 server-based system with legacy mainframe to provide remote, real-time site-to-site data transfer providing synchronization between all processing and distribution facilities.
• The initial 6-month pilot went into full production after only 6 weeks.

Lafayette College | December 1988 to February 1992

SUPERVISOR OF NETWORKING AND TECHNICAL SERVICES

Successfully administered the college’s Campus-Wide networking and Student Computer initiatives.

• Managed $4 million campus-wide networking project.
• Developed RFI/RFP/RFQ documents in support of the networking project.
• Managed a team of system administration professionals to support students and faculty.
• Created and maintained technical infrastructure documents for the networking system including over 1200 connection points, 30 buildings, 26 miles of fiber optic cables, and almost 100 wiring centers.
• Built a central data networking center with rack-mounted servers, routers, bridges, and network multi-access points.  The center was designed to provided fault-tolerant access to all computer resources, 24/7/365 for over 2000 residential students and over 600 faculty and staff.

EDUCATION

Stevens Institute of Technology

Master of Science (M.S.) in Information Management

Drew University

Bachelor of Arts (B.A.) in Computer Science