Buyer journey ≠ your marketing funnel or sales stages. Here is how the B2B buying process happens. Here is how B2B buyers buy: - Review key priorities and challenges with their team and execs - Consider solving issues intermally or with existing solutions - Research different (types of) solutions and weigh the alternatives - Start with top-of-mind vendors they discovered BEFORE they even started their research - Ask internally and check if there are vendors previously vetted by procurement - Ask their peers or communities - Develop requirements and criteria for a good solution - Loop in the executive sponsor and validate key criteria - Discuss vendors and alternatives with their team - Get critical questions and try to find out answers on their own - Reach out to prioritized vendors - Discuss budgets with vendors meeting requirements, that left a positive impression - Evaluate internal resources & timeline for a successful implementation - Create an internal presentation or business case to get purchase approval - Get questions or objections they cannot answer (but don't always reach out to reps for anwser) - Finalize the deal with the vendor, get through procurement (can take months) - Vendor onboarding The best ABM teams create buyer enablement programs that facilitate these stages: - Create awareness & engage with target buyers in the channels they use for research - Provide an overview of the best solutions and industry best practices through content - Prepare personalized content hubs with the most common questions, industry case studies, etc. for their champions - Update content hub regularly with the newly collected insights - Create business cases early, together with the champions, to facilitate internal sales - Start multi-threading with the buying committee group to create awareness - Add to business cases implementation plans, cost of inaction, milestones, ROI and other critical documents to address the concerns from key executives -- A lot of B2B teams still leave in their siloed "sales stages" world measuring the conversions between MQLs -> discovery calls -> POC -> Proposals -> Won/Lost. They don't understand what's happening on the buyer's side and don't influence the internal buying process. It is a huge gap that costs millions of dollars. --- Attached is a screenshot from Gal Aga's keynote from our summit about how AE's can use buyer enablement to win more deals. This Wednesday, Andrei and I will share how marketing teams can support in enabling buyers to choose you—especially when you're not in the room. You can save your seat here: https://lnkd.in/dJMpDhjV
Vladimir Blagojević This is incredibly helpful. May I ask—how do you recommend aligning internal sales and marketing KPIs with this more complex, non-linear buyer journey so teams don’t fall back into outdated funnel thinking?
Great insights, Vladimir! Buyer enablement is crucial for success.
The biggest disconnect in B2B? Thinking “sales stage progression” = buyer momentum. Buyers are solving internal politics, not just comparing vendors. That’s where real enablement wins.
Yes, all of that. But never in the same order.
Getting in front of the right people is the key
💡 Great insight
85% of buying happens when we're not even there, but we keep tracking our own sales stages like buyers actually follow them. Just think how much revenue we're losing because of this mismatch.
Thanks for having me, Vladimir Blagojević. The disconnect between how buyers buy and vendors sell is such a critical topic for marketers—love seeing it turn into a follow up webinar.
Co-founder @Fullfunnel.io| ABM & full-funnel marketing for B2B tech companies with high ACV and long sales cycle
3wA lot of marketing playbooks are misaligned with the buyer journey. "This buyer downloaded content -> let's move it to the next funnel stage, transfer to sales and send more emails to persuade them to book a demo". We assume that there is a linear predictable model that influences the journey. In reality, if we don't connect to the buyer needs and don't answer the questions they have at this stage, we simply don't get into consideration set.