If the “right way” is so hard that teams avoid it, the platform has already failed at one of its most important jobs.
I recently read the book Platform Engineering by Camille Fournier and Ian Nowland, and one idea I really liked was the way the book frames platform users as customers.
A platform can be technically solid and still miss the point if it's painful to use, especially as the purpose of a platform is to help product teams deliver business value faster and with less friction.
That is why the idea of making “the right way the easy way” resonated with me.
If the secure, scalable, and auditable path is also the easiest one, teams will naturally follow it. But if the platform is slow, limited, or difficult to work with, people will find ways around it. And often that means teams start building their own scripts, tools, templates, or shadow platforms.
When that happens, the organisation loses a lot of the scale, security and consistency that platform engineering was supposed to create in the first place.
For me, this is where platform engineering becomes very close to product thinking. You need to understand your users, remove friction, look at adoption, and ask whether the platform is actually helping teams do better work.
A good platform is not just technically sound.
It is useful enough that teams choose it over the workaround.
#EngineeringLeadership #ProductThinking #DeveloperExperience #TechLeadership
Completely agree with this mindset shift. A lot of the biggest construction problems today are not actually “tool problems” — they’re workflow continuity problems. Information gets recreated, retyped, reformatted, delayed, or lost between field, PM, design, and ownership teams. That’s a big part of what we’ve been focused on with PunchIQ too: reducing friction between issue identification, field coordination, QA, reporting, and downstream closeout workflows instead of treating them like separate disconnected tasks.