Hackett Group Launches AI Benchmarks for Enterprise Performance

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This is one of the most consequential pieces of IP development we've done...excited that The Hackett Group has launched AI World Class Benchmarks for the Agentic Enterprise - a new standard for measuring how AI and agentic workflows can fundamentally reshape enterprise performance, and a way for clients to 'future-proof' their service delivery model and ambition levels. The benchmarks extend Hackett’s Digital World Class framework to quantify the impact of GenAI and agentic workflows across 16 end‑to‑end processes (and dozens of individual processes), covering cost, FTE requirements, cycle times and error rates. These move the AI discussion beyond experimentation toward ROI‑led, process‑level transformation, helping leaders prioritize where AI can deliver material business value and redesign workflows for a truly agentic operating model. https://lnkd.in/eZ7ZX7Qr

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