If there's one thing to take away from #Know26, it's this: You need AI that thinks, and workflows that act. That's what the ServiceNow AI control tower delivers—intelligence that reasons across your entire enterprise, connected to workflows that actually execute.
Ai is the antithesis to stacks to hierarchies to silos if you want to hobble your Ai/LLM, put it inside a process, a workflow, organization or any other Taylorism based system(Architectural Mimicry) if you want to flourish, put your organization in Ai not Ai in your organization
Most companies are not waiting for smarter AI anymore. They are waiting for work itself to stop moving so slowly around it.
AI Control Tower is the real game changer ServiceNow!
Great perspective on intelligent AI workflows driving real enterprise innovation forward
ServiceNow 🔥 Finally, AI that doesn’t just suggest, but actually does. Thinking + Acting in one control tower? That’s the real leap. Well said!
It should also be able to connect business processes and drive actual execution.
Seems ServiceNow platform will help speed up upgrade for the whole AI Capabilities Maturity
Be proud all of you !
You've identified the right problem and approached with the right solution!! Shadow AI spend has been hard to track. It doesn't sit neatly in any existing cost category, and most teams end up guessing. There's a new function taking shape here. Someone who owns AI spend visibility, FinOps, and governance together. I'd call that a Cost Management Agent. ServiceNow getting ahead of this is the right call!