Content Problems Are Often Identity Problems Not Writing Issues

This title was summarized by AI from the post below.

A small incident from last month. A client rejected a post saying, “It’s good, but it doesn’t feel like us.” There was no brand guideline. No tone reference. Nothing. So I asked, “What does ‘feel like us’ mean?” Silence. We spent the next 40 minutes not writing content, but figuring that out. That conversation changed everything. Because most content problems are not writing problems. They are identity problems. Once that was clear, every piece of content became easier. Sometimes content work starts much before the writing.

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