Hot take in this moment of market volatility: Now is exactly when talent strategy matters most. When the market gets uncertain, it's natural for companies to reassess almost EVERYTHING—including talent priorities. Here's what I keep coming back to: regardless of market conditions, the fundamentals don't change. The best talent still matters. The competition for exceptional people is still fierce. And your current employees still need investment, development, and a clear path forward. At ServiceNow, we're moving forward with intention—taking a strategic approach. Bill McDermott's commitment to remain our Chairman and CEO through 2030 sends a clear signal: we're building for the long term. And that commitment is backed by action—continued investment in both product innovation and our people. We're getting even more deliberate about competing for the best while simultaneously giving the people we already have the skills and support they need to thrive. Because talent strategies aren't something you optimize only when conditions are perfect—it's a competitive advantage you build consistently, through every cycle. The companies that come out stronger aren't the ones that treat talent as an afterthought during periods of fluctuation. They're the ones that stay disciplined, stay strategic, and keep building capability even—especially—when it requires conviction. The best is always worth competing for.
I could not agree with this any harder Sarah. I've lost track of the number of conversations I've had recently where I've been told all people development work is on hold because we're reorganising/making layoff's/pivoting/experiencing turbulence (insert any other unstable changey thing here). It is PRECISELY the time when that work should be at its highest. It doesn't need to be expensive, or time consuming, but it does need to be there. Otherwise, how do you expect your leaders to navigate and lead through this successfully? How will your teams survive the uncertainty, lost colleagues and constant shifts in work? How do people know what's priority? How do you reorganise work? How will you leverage tech? My experience is that people aren't great at handling this stuff unsupported. Thanks for showing there's a better way 👏🏻
Fundamentals and being able to pivot as fast as the market does. Even if the latter seems impossible, the groundwork to shift quick has been a major theme of convos
ServiceNow has been on my radar for the past few years as an organization that's truly committed to talent development. It's not only the right thing to do, but it's a smart move especially in a volatile market! The market always corrects. When it does, organizations that invested will most likely see less attrition and retain institutional knowledge which is priceless in my opinion. Keep up the great work!
No talent, No future => talent is always worth competing for.
This says a lot for ServiceNow. Not every company can commit to a vision and carry it out regardless of market fluctuations.
The first thing most companies reassess during volatility is development spend. They keep the people but pause the investment in building capability. Six months later they're surprised when engagement drops and good people leave. The cost of that pause shows up later as attrition, not immediately as budget savings.
This is why I love my job: hiring exceptional talent for an exceptional place to work.
Couldn’t agree more. The focus on long-term talent and capability building is exactly what differentiates strong companies. Proud and grateful to be part of ServiceNow.
ServiceNow•10K followers
1moHaving been in this journey for almost 30 years now (and how is that possible), I feel like I've seen everything. I've been at 2 companies that were for a short period of times the most valuable companies in the world (Cisco in 2000 and Amazon many years later). Cisco ended up dropping their value by almost 80% within months of being most valuable company in the world. However, the lessons learned is focus on the long game and talent will almost always win the long game. Talent strategy is most critical in times likes this especially as too many make short term decisions that might not be the smartest for long term. Time and time again tech companies make this mistake