You are in a system design interview at Amazon for an SDE-3 role and the interviewer has given you the question to Design Netflix. He then asks a follow up to you: How does Netflix knows when to show: Are you still watching? Is it just time-based? If it were time-based, you would see it every time. So what is actually going on under the hood? Both look like a simple pop-up. Underneath, it is a mix of product thinking, client logic, and backend events. Btw, if you’re preparing for system design/coding interviews, check out our mock interview tool. You can use it for free here: https://lnkd.in/gpCn7t2T [1] Start from the product goals The feature is not only about nagging people. - Save bandwidth and CDN cost if the viewer has slept or walked away - Avoid autoplaying potentially sensitive content in an empty room - Protect kids if parents start a show and leave the TV on - Do all this without annoying active binge watchers So the design must answer one question: "When is the user probably not here any more" [2] Naive design - pure timer Simplest idea: - If playback has been running for 2 hours, show Are you still watching - If user clicks "Yes", reset the timer Why this is weak: - Someone can binge 5 episodes in a row and gets interrupted in the middle of an intense scene - Someone can start a show, walk away after 5 minutes, and the platform will keep streaming for the next 2 hours - It ignores how many episodes were auto played, device type, time of day, user habits [3] Realistic design - session and engagement signals Think in terms of a "watch session" and "engagement events". Signals the client can track: - Play, pause, seek, volume change - Episode finished and next episode auto started - Remote or keyboard input, UI navigation - Screen on or off events from the device - For mobiles: app background or locked state A common heuristic could be: - Count how many episodes have auto played without any user interaction - Track how long it has been since the last button press or navigation - Only trigger the prompt when both are high enough Example rule: - If 3 episodes in a row have auto played - And there has been no interaction for 45 minutes - Then, before starting episode 4, show Are you still watching This feels much smarter: - Active viewers who pause, skip intro, change volume keep resetting the "engagement clock" - Sleeping viewers do not touch anything, so the next episode is blocked by the prompt [4] Client heavy vs server heavy design You can talk about two design choices. Client first: - All logic runs inside the app on TV, mobile, or web - Client keeps an in memory session model and decides when to show the popup - It still sends telemetry events to backend for analytics and future tuning Pros: - Works even with flaky network - Highly responsive, no extra server round trip Cons: - Logic must be implemented and updated across many platforms - Harder to quickly roll out rule changes Continued ↓
It is awesome how a small popup hides all the classic topics. Events, heartbeats, rule engines, A/B tests, client vs server tradeoffs. Nice compact case study, Sameer Bhardwaj
Failure modes are also worth calling out explicitly. • What happens if heartbeats stop reaching backend. Do you default to "keep playing" or "pause". • What happens if server rules time out. Client should still have a safe local rule. • What happens if time is wrong on the device. Pure clock based checks can drift. Good signal in an interview is to as: if this piece goes down, what is the safer failure behaviour?