Reframing Content Moderation in Africa: Labour, Systems, and Information Integrity

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MEET THE PROJECT TEAM | Reframing content moderation in Africa: Labour, systems, and information integrity in platform governance 👨💻 View the project page 🔗 https://bit.ly/4eTTpnU Much of the current debate on information disorder has focused on content itself: its spread, amplification, and impact. Yet, relatively less attention has been given to the systems and labour structures that underpin how such content is governed. At the core of these systems are content moderators, whose work remains largely invisible despite being central to the functioning of digital platforms. This project explores labour-driven governance models by connecting labour conditions, platform governance systems, and information integrity outcomes. This study, led by Dr Kola Ijasan, Naila Govan-Vassen, Zara Schroeder and Leslie Dwolatzky, uses a qualitative research design with comparative case studies, key informant interviews and in-country engagement in #SouthAfrica, #Rwanda and #Nigeria. Together, these cases capture variation in governance approaches, labour conditions, and platform dynamics, strengthening both the analytical depth and policy relevance of the work. Research objectives: 📲 Examine how content moderation systems, labour conditions, and governance frameworks interact to shape information integrity outcomes on digital platforms in South Africa, Rwanda, and Nigeria; 📲 Map the structure and operation of content moderation systems across selected digital platforms; 📲 Assess the labour conditions and institutional arrangements shaping content moderation work; 📲 Identify governance and policy gaps and develop targeted, context-sensitive recommendations; and 📲 Generate comparative insights that inform regional approaches to platform governance in Africa. #InformationIntegrity #InformationDisorder #Rwanda #Nigeria #SouthAfrica #ContentModeration Open Society Foundations

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