State of AI : Agentic AI bots as a goal-focused software fabric
Welcome to my next post in the #stateofai series.
No need to be stupefied by the AI tag!
Conceptually, Agentic AI operates like a finite state machine moving through a set of states based on inputs and rules. It executes complex series of operations, capturing data from user(s) and from systems, data sources, conducting analysis and making decisions, based on both pre-programmed logic and AI-aided reasoning/ insights. It can handle dynamic workflows, adapt to the context (based on data) and pursue goals with efficiency. Unlike traditional automation that follows rigid sequences, the blend of finite state machinery and AI-led insights / decision-making allow it to manage branching, exception-handling and learn from feedback.
The Agentic Middleware imperative
The agentic AI layer in an enterprise acts as a smart fabric that seamlessly connects disparate data systems and applications. Each key business goal would probably get its own agent. For e.g., warranty/returns handling, manufacturing / test yield optimization. Seamless integration via APIs enable uniform communication and data flow across systems / platforms. By abstracting the complexities of underlying systems, the layer orchestrates and triggers actions across applications, parallelizing transactions if required. It also maintains systems of record and ensures that business logic and security requirements are met. The other benefit is that enterprises can now proactively resolve issues before they balloon into larger problems that are harder and more expensive to resolve.
Enabling Scalable AI capabilities through a Service-Oriented Architecture
The agentic smart interconnect fabric provides a scalable foundation to consume and orchestrate RPA/IPA capabilities and leverage AI services. Some of the more impactful AI capabilities in high-tech are - GenAI for contracts, invoices, financial reports, knowledge artefacts, etc, machine learning for root cause analysis, predictive analytics, etc, and SLMs - small language models. IT service providers and technology orchestrators are best placed to invest in such platform agnostic, domain and process aligned agentic middleware solutions that can shorten the AI value realization roadmap for their clients.
What to expect next
In my next post I will try and throw some light upon some further research (work in progress) into how various enterprise platforms are aligning their product roadmaps to this Agentic trend - both in terms of native capabilities and also from an integration and orchestration standpoint. These will help organizations chart out their own incremental innovation agenda.
#AmbitionsRealized #Wipro
#AgenticAI #AI #ArtificialIntelligence
Namrata Sharma Abhay Sachdev Visweswara Pinninti Vivek Dixit Donnie Hall Giridhar Maddikonda Debolina Majumdar Mahima Sudhakaran Smita Patil Imran Kazi Solly David Yamini Gajapathy Shashaank Rao Akhilesh Mittal
SDLC is under complete re-engineering with AI first approach and VC led funded startups taking against services companies is the new phenomenon. People intensive service business models never challenged in this way over the last three decades. True testing times for withstanding and build the innovation driven value driven business models against the people centric business models is essential.