Capacity Launches AI Analytics Assistant for CX Data

OpenAI just pushed voice AI much closer to real business use. The new release includes GPT-Realtime-2, GPT-Realtime-Translate, and GPT-Realtime-Whisper — which means voice systems can now reason, translate, and transcribe in real time much more naturally than before. https://lnkd.in/eiU6T7AF For me, this is bigger than “another AI update”. This is a signal that we are moving from simple voice responses to real conversational interfaces: — AI hosts — live multilingual communication — voice agents for support, education, events, and business workflows — interactive avatar experiences — smarter automation layers around content and communication What matters now is not just using AI voice. What matters is building controlled, useful, human-led systems around it. Because the next wave is not “content for the sake of content”. It is voice + logic + workflow + action. I’m already looking at how this changes: AI video production, AI presenters, live avatar experiences, multilingual delivery, and scalable creator/business communication systems. If you are a creator, expert, educator, or business and want to understand how to turn these AI updates into a real content or product workflow, I offer strategy consultations on AI video, avatars, automation, and content systems. Message me if you want to explore: AI video workflows / avatar strategy / YouTube content systems / HeyGen + automation logic / consultation for your business or personal brand. #OpenAI #VoiceAI #AIAvatars #AIAutomation #AIvideo #ContentStrategy #RealtimeAI #DigitalTransformation #CreatorEconomy #HeyGen #angelswertnews #aiangelswert #angelswertvideoproduction

Most companies are approaching AI backwards. They’re starting with tools instead of asking a more important question: Do we actually have the data and visibility AI needs to work? Every customer interaction creates data. But if your communication systems are fragmented, that data is incomplete and disconnected. AI doesn’t fix that. It amplifies it. The organizations seeing real results are starting with their communication foundation first. Curious what that looks like in practice? Let’s talk. #CX #AI #TechnologyConsultant #GravITasTechSolutions #Communication

Conversational AI is evolving quickly, and the gap between generic tools and advanced unified intelligence is widening. Customers expect faster responses, clearer communication, and consistent support across every channel. Meeting those expectations requires AI that can understand context, learn continuously, and communicate with confidence. 𝗟𝗼𝗹𝗮, 𝗼𝘂𝗿 𝗯𝗲𝘀𝗽𝗼𝗸𝗲 𝗔𝗱𝘃𝗮𝗻𝗰𝗲𝗱 𝗖𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻𝗮𝗹 𝗔𝗜 𝘀𝗼𝗹𝘂𝘁𝗶𝗼𝗻, 𝗶𝘀 𝗯𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗲𝘅𝗮𝗰𝘁𝗹𝘆 𝘁𝗵𝗶𝘀. 𝗛𝘂𝗺𝗮𝗻-𝗹𝗶𝗸𝗲, 𝗺𝘂𝗹𝘁𝗶𝗹𝗶𝗻𝗴𝘂𝗮𝗹, 𝗮𝗻𝗱 𝗮𝗹𝘄𝗮𝘆𝘀 𝗹𝗲𝗮𝗿𝗻𝗶𝗻𝗴, 𝘀𝗵𝗲 𝗮𝗱𝗮𝗽𝘁𝘀 𝘁𝗼 𝘆𝗼𝘂𝗿 𝗼𝗿𝗴𝗮𝗻𝗶𝘀𝗮𝘁𝗶𝗼𝗻’𝘀 𝘄𝗼𝗿𝗸𝗳𝗹𝗼𝘄𝘀 𝗮𝗻𝗱 𝗱𝗲𝗹𝗶𝘃𝗲𝗿𝘀 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗲𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲𝘀 𝘁𝗵𝗮𝘁 𝗿𝗲𝘀𝗽𝗼𝗻𝗱 𝘄𝗶𝘁𝗵 𝗴𝗿𝗲𝗮𝘁𝗲𝗿 𝘀𝗽𝗲𝗲𝗱, 𝗮𝗰𝗰𝘂𝗿𝗮𝗰𝘆, 𝗮𝗻𝗱 𝗶𝗻𝘁𝗲𝗻𝘁. For teams looking to elevate service quality and reduce operational strain, 𝗪𝗼𝗿𝗸𝘁𝘂𝗮𝗹 𝗔𝗜 conversational unified intelligence offers a meaningful advantage that strengthens performance and scales with demand. 𝗧𝗼 𝗴𝗼 𝗯𝗲𝘆𝗼𝗻𝗱, 𝗴𝗼 𝗯𝗲𝘀𝗽𝗼𝗸𝗲 → book an initial 15-minute call with our AI specialists to see how 𝗪𝗼𝗿𝗸𝘁𝘂𝗮𝗹 𝗔𝗜 bespoke unified intelligence can transform your business. (Link in comments) _____________________________________________ 𝗪𝗼𝗿𝗸𝘁𝘂𝗮𝗹 𝗔𝗜: Advanced #AI Solutions that lead the way in #AIinnovation, delivering bespoke #AIautomation for your competitive advantage.

Everyone is talking about AI replacing people. But the latest Gartner research reveals a very different future. Instead of eliminating customer service teams, AI is transforming their roles into something far more valuable. 📊 According to Gartner: • 85% of service and support leaders are expanding human agent responsibilities • AI is taking over repetitive tasks • Human teams are focusing more on complex conversations, empathy, problem-solving, and customer relationships The future of customer experience is not Human vs AI. It’s Human + AI. Companies that understand this shift early will build stronger customer relationships, more efficient operations, and better employee experiences. In our latest blog post, we explore: ✔️ What Gartner’s latest research really says ✔️ Why AI won’t fully replace customer service teams ✔️ How conversational AI is reshaping contact centers ✔️ What skills future customer experience teams will need Read more 👇 https://lnkd.in/dy6t9ZcT #AI #CustomerExperience #ConversationalAI #ContactCenter #CX #ArtificialIntelligence #CustomerService #DigitalTransformation #Automation #FutureOfWork #Gartner #HumanPlusAI

L’Oréal is showing how AI is quietly transforming one of the world’s largest consumer brands from the inside out. The company has deployed conversational AI agents that allow employees to query complex business data using natural language turning what once took days of IT reporting into answers delivered in seconds. Instead of navigating dashboards or waiting for analysts, brand managers can now ask questions conversationally: from regional sales trends to campaign performance and inventory insights. What makes this important isn’t just the technology. It’s the operational shift. L’Oréal has effectively turned corporate data into a real-time conversational layer accessible across the organization, with more than 44,000 monthly users reportedly interacting with the system. The broader implication is massive: AI may fundamentally change how companies interact with internal knowledge. The future workplace may rely less on technical data literacy and more on conversational intelligence. In fast-moving industries like beauty and consumer goods, the ability to move from “data access” to “instant decision-making” could become one of the biggest competitive advantages of the AI era. Will conversational AI eventually replace dashboards as the primary interface for enterprise decision making? Read the full story here: https://lnkd.in/gi9a9gu9 #AI #LOréal #ArtificialIntelligence #DataAnalytics #EnterpriseAI #DigitalTransformation #ConsumerTech #FutureOfWork #Innovation

Are your AI solutions truly connecting with your customers, or just processing commands? I've witnessed firsthand how standard chatbots can miss the mark, failing to capture the nuanced sentiment that drives customer loyalty and leads to measurable churn. The core issue often lies in assuming existing, widely-used models are sufficient for a differentiated customer experience. The next frontier in AI for business leaders isn't just about incremental improvements; it's about fundamental shifts in capability. This is where open-source initiatives like GitHub's Voicebox come into play. Voicebox enables sophisticated, natural voice interactions with Large Language Models (LLMs), moving beyond text to truly conversational AI that understands and generates human-like speech. The tangible business value is immense: imagine revolutionizing customer service with empathetic virtual agents, enhancing healthcare accessibility, creating intuitive in-car experiences, or personalizing educational tools. Voice AI is the key to unlocking unprecedented levels of engagement and efficiency by leveraging our most intuitive communication medium. While Voicebox is in its early stages, its open-source nature provides unparalleled flexibility and cost-effectiveness, a game-changer for companies seeking rapid innovation without prohibitive costs. The strategic imperative for businesses is clear: to actively explore how voice AI can address current challenges and unlock new avenues for growth. #VoiceAI #ArtificialIntelligence #BusinessLeaders #Innovation #LLM #OpenSource #DigitalTransformation #EnterpriseTech #Voicebox 💡 A thought-provoking read 👉 Explore the full article: https://lnkd.in/dmv5_BRx #sandepmundra #Insights #Innovation #Leadership #Technology #Business

AI doesn’t start with AI. It starts with the foundation underneath it. Telarus VP of CX and AI Samantha Nelson breaks down why the organizations seeing real results from AI aren’t chasing tools; they’re making sure their communication and CX environments are built to support them first. #Telarus #BuiltForYou #AI #CX

🚀 Sam’s Minute Snippet: AI Doesn’t Start with AI 🚀 We’re kicking off a new series: From Foundation to Scale: Turning CX + AI into Real Business Outcomes One of the biggest mistakes organizations make with AI? They start with the tool instead of the foundation. Everyone wants copilots, chatbots, and AI agents. But if your communication and CX environments are fragmented, AI operates without the context it needs to deliver real value. The organizations seeing meaningful outcomes are asking a different question: 👉 “Is our environment actually built to support AI?” Because AI success starts with: ✔️ Unified conversations ✔️ Connected data ✔️ Visibility across the customer journey ✔️ A strong CX foundation When that foundation is in place, AI becomes a true multiplier across the business. That’s how you move from experimentation… to measurable impact. 💡 #AI #CX #CustomerExperience #DigitalTransformation #TechAdvisor #CXStrategy #Telarus Dan Foster Tim Basa Sean Kane Anton Loon Jason Stein Phillip Brekke Lesley Evans Josh Lupresto, CISSP Michael Baillargeon Brent Wilford

𝐂𝐨𝐧𝐯𝐞𝐫𝐬𝐚𝐭𝐢𝐨𝐧 𝐈𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐜𝐞: 𝐔𝐧𝐥𝐨𝐜𝐤𝐢𝐧𝐠 𝐀𝐈-𝐃𝐫𝐢𝐯𝐞𝐧 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐈𝐧𝐬𝐢𝐠𝐡𝐭𝐬 Conversation intelligence software is reshaping how businesses analyze customer interactions. By leveraging AI and natural language processing, organizations can extract actionable insights from calls, chats, and emails to improve sales performance and customer experience. 🔰 𝐃𝐨𝐰𝐧𝐥𝐨𝐚𝐝 𝐩𝐝𝐟 𝐁𝐫𝐨𝐜𝐡𝐮𝐫𝐞: https://lnkd.in/dCxtPf_4 📰 𝐑𝐞𝐜𝐞𝐧𝐭 𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐌𝐨𝐦𝐞𝐧𝐭𝐮𝐦 → Increasing adoption of AI-powered speech analytics → Growing demand for sales performance optimization tools → Integration with CRM and customer support platforms 🏢 𝐊𝐞𝐲 𝐏𝐥𝐚𝐲𝐞𝐫𝐬 𝐋𝐞𝐚𝐝𝐢𝐧𝐠 𝐈𝐧𝐧𝐨𝐯𝐚𝐭𝐢𝐨𝐧 → Gong → Chorus → CallMiner → Avoma 💡 𝐖𝐡𝐲 𝐈𝐭 𝐌𝐚𝐭𝐭𝐞𝐫𝐬 (𝐁𝐞𝐧𝐞𝐟𝐢𝐭𝐬) ✔️ Provides actionable customer insights ✔️ Improves sales and support performance ✔️ Enhances decision-making with data ✔️ Boosts customer engagement #ConversationIntelligence #AI #SpeechAnalytics #SalesTech #CustomerInsights #DataDriven #Automation #CRM

Most enterprise AI chatbots are expensive liabilities disguised as innovation. But they don’t have to be. The real question isn’t whether your business needs AI — it’s which development partner can build a chatbot that actually delivers ROI. We’ve moved far beyond simple FAQ bots. Today’s leading AI chatbot solutions include: ✅ Autonomous AI agents ✅ Generative AI chatbots powered by LLMs ✅ Multimodal assistants handling voice, text, and images ✅ Workflow automation integrated with enterprise systems Choosing the right AI chatbot development company can mean the difference between a costly experiment and a scalable growth engine. Worth reading this list of the Top Chatbot Development Companies in the USA (2026): #AI #Chatbots #GenerativeAI #EnterpriseAI #DigitalTransformation #Automation #LLM #BusinessGrowth Read More Deatils:- https://lnkd.in/dcgNWyBF