PolyAI’s Post

Say hello to the latest iteration of PolyAI’s Agent Studio: The only voice-first omnichannel platform for conversational AI. We’ve always taken a voice-first approach to building and designing AI agents. In our experience, focusing on voice first is the best way to create a robust ‘brain’ for an enterprise’s customer service, which can then be leveraged across other channels. In Agent Studio, users can create truly omnichannel AI agents that work off the same ‘brain’ to deliver consistent experience, wherever your customers are. With Agent Studio, we’re giving enterprises access to our AI agent toolkit so they can build, manage, and rapidly optimize customer service experiences in the same way they do for their website and apps. Here’s what you need to know: Complete control over AI models: An easy-to-use control panel that allows even non-technical users to develop robust rules that force LLMs to say the right thing, and take the right action, at every stage of the conversation. Access to PolyAI’s in-house LLM: Trained on both great conversations and successful API calls, ensuring that it’s always on-topic, on-brand, and doing what it says it’s going to do. Full transparency on AI-driven decisions: Review conversations and drill down into the reasoning behind certain utterances or actions. Intuitive interface to optimize CX: Control every aspect of experience from tone-of-voice and pronunciation to conversational flows to API calls.