Utilities Customer Experience Strategies for Growth and Efficiency

𝐀𝐈-𝐃𝐫𝐢𝐯𝐞𝐧 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐨𝐧 Experience the new era of 𝐬𝐦𝐚𝐫𝐭 𝐜𝐨𝐧𝐭𝐚𝐜𝐭 𝐜𝐞𝐧𝐭𝐞𝐫 𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧𝐬 with 𝐢𝐇𝐞𝐥𝐩𝐁𝐃. AI is now at the core of everything we build — from 𝐢𝐧𝐭𝐞𝐥𝐥𝐢𝐠𝐞𝐧𝐭 𝐜𝐚𝐥𝐥 𝐫𝐨𝐮𝐭𝐢𝐧𝐠 to 𝐩𝐫𝐞𝐝𝐢𝐜𝐭𝐢𝐯𝐞 𝐚𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬 that power faster, smarter decisions. => Smarter operations => Deeper insights => Better customer experiences The future of customer service starts here. The future starts with 𝐢𝐇𝐞𝐥𝐩𝐁𝐃 #AITransformation #iHelpBD #SmartContactCenter #AIPowered #CustomerExperience #FutureOfCX

Telecoms are under pressure to roll out faster networks while keeping costs under control. That’s where our Vision AI –now part of ServicePower – comes in: 🔹 Boost quality and consistency in the field 🔹 Improve customer satisfaction with “Right First Time” service 🔹 Reduce costs by cutting return visits 🔹 Accelerate network rollouts 👉 Discover how in our latest blog: https://ow.ly/ub0U50WIMKJ #Telecom #AI #ComputerVision #ServicePowerInnovation #DigitalTransformation #Automation

Telecoms are under pressure to roll out faster networks while keeping costs under control. That’s where our Vision AI –now part of ServicePower – comes in: 🔹 Boost quality and consistency in the field 🔹 Improve customer satisfaction with “Right First Time” service 🔹 Reduce costs by cutting return visits 🔹 Accelerate network rollouts 👉 Discover how in our latest blog: https://ow.ly/ub0U50WIMKJ #Telecom #AI #ComputerVision #ServicePowerInnovation #DigitalTransformation #Automation

Before customer frustration boils over, there’s a way to cool it down. 💦 A small, subtle, yet truly powerful piece of software: predictive analytics will help. 🤖✨ How? Predictive analytics makes educated guesses about future customer behaviour using patterns from past and real-time data. It scores risk and value and feeds clear recommendations directly into your agent and manager screens 🖥️, letting them act before any threat hits. What predictive analytics actually does: 👀 Spots issues before customers complain 📞 Routes each contact to the best-fit agent or bot 🎯 Pushes high-value or high-risk cases to the front 📊 Predicts workload so teams are right-sized 💬 Gives agents context and next best actions instantly Think of this tool as AI co-pilot software quietly embedded in your CX stack, keeping service calm, controlled, and surprisingly human. It isn’t the future of CX. It is how leading contact centres run today. 🚀 👉 Read more about predictive analytics and other AI trends transforming customer service in 2026: https://hubs.ly/Q03YzC3n0 #CXTrends2026 #ContactCenterAI #PredictiveAnalytics

Customer experience is changing faster than most systems can adapt. Customers expect instant answers. Context across channels. Zero friction when they reach out. That pressure is exactly why AI is reshaping how conversations happen. At NEXT, AI doesn’t replace people. It removes the bottlenecks around them. Routine queries are handled instantly. Customer sentiment is analyzed in real time. Teams get visibility before frustration turns into churn. This isn’t about future tech. It’s about building systems that can keep up today. The companies that win won’t respond faster. They’ll already know what customers need. #nextishere #futureofcx #aicontactcentre #customerexperience #cxinnovation #enterprisetechnology #realtimeanalytics #digitaltransformation [ai-powered contact centre, next cx platform, customer experience automation, real-time sentiment analysis, enterprise cx software]

What’s your take? Will automation or orchestration define CX success in 2026? Our latest interview with CX Today explores the data, trends, and strategies behind customer experience as a revenue driver. Jeff Blair and Cortney Jonas Burnos share how leading brands are bridging the “experience gap.” Watch the full conversation: https://lnkd.in/gne2_Z2U #CX #CustomerExperience #AI #DigitalTransformation

As we continue to navigate the rapidly evolving landscape of business and technology, it's becoming increasingly clear that one of the most exciting and impactful developments is the rise of Voice AI Agents. These intelligent systems are designed to interact with humans in a more natural and intuitive way, using voice commands to gather information, complete tasks, and provide customer support. And it's no wonder - voice AI has the potential to revolutionize the way we work and interact with technology. So, why does this matter today? With the increasing demand for seamless customer experiences and the need to stay ahead of the competition, businesses are looking for innovative solutions to streamline processes, enhance productivity, and improve customer satisfaction. Voice AI Agents offer a compelling answer to these challenges. Here are three practical points to consider: * Automate routine tasks and free up staff to focus on high-value activities * Enhance customer experience through personalized and intuitive support * Gain valuable insights into customer behavior and preferences As voice AI continues to evolve, what do you think will be the next major breakthrough in this space?

Customer experience is no longer a support function. It’s a revenue engine. New consumer research shows the gap between what customers expect and what they actually experience is widening fast. Self-service adoption jumped from 55 percent to 78 percent in a year, yet nearly half of customers abandon it when it fails. That frustration doesn’t just hurt satisfaction. It erodes loyalty and drives up costs. The real issue isn’t a lack of technology. It’s weak orchestration between AI, operations, and people. In this CX Today conversation, Transcom's Jeff Blair and Cortney Jonas Burnos explain why 2026 will reward brands that invest in human capability, not just automation, and how CX performance is now directly tied to revenue growth. Watch here: https://lnkd.in/eVNVg7_e #CustomerExperience #ContactCenter

Customer experience is entering a pivotal moment in 2026. In this CX Today interview, Jeff Blair, Chief Growth Officer at Transcom, and Cortney Jonas Burnos, VP of AI Solutions, explore how CX has evolved from a support function into a measurable growth driver, and what leaders need to do next. They unpack new research showing self-service adoption has climbed to 78%, yet nearly half of customers abandon it when it fails. The takeaway: the challenge isn’t technology itself, but how effectively AI, operations, and people are orchestrated to deliver consistent outcomes. The conversation offers a clear perspective on why automation alone won’t deliver results, and why investing in your people alongside AI will separate CX leaders from the rest in 2026. Watch the full interview here: https://lnkd.in/eVNVg7_e #CustomerExperience #ContactCenter #CXToday

It’s clear that AI in customer experience has reached an inflection point. Self-service adoption is now at 78%, yet nearly half of customers abandon it when it fails. That tells us something important: the challenge isn’t AI maturity, it’s orchestration. AI only delivers value when it’s designed to work seamlessly with operations and the people behind the experience. In my recent CX Today conversation with Jeff Blair, we talk about why automation alone isn’t enough, and why investing in human capability is essential to making AI-driven CX actually work at scale. 2026 will reward organizations that move beyond deploying tools and focus on building connected, accountable CX ecosystems. Watch the full conversation here: https://lnkd.in/gzDPUek5 #CustomerExperience #ContactCenter #AI