Netcore Cloud’s Post

𝐍𝐞𝐰 𝐘𝐞𝐚𝐫, 𝐍𝐞𝐰 𝐂𝐗 𝐓𝐫𝐞𝐧𝐝𝐬? Loved this article from CMSWire on what to watch in 2025! While we’re seeing some carryover from 2024, one thing is crystal clear: personalization is still king. 👑 Here are a few trends that stood out: 🤖 AI-Powered Personalization: Using AI to create tailored, proactive customer interactions is a must-have. 🌟 Customer Autonomy: Customers want control—flexible options are the way to their hearts. 🔄 Omnichannel Integration: Seamless experiences across every platform build trust and engagement. 🔍 Proactive Engagement: Meeting needs before they’re even spoken is how brands stand out. 2025 is shaping up to be a big year for CX—what trends are you keeping an eye on? 💬 #CustomerExperience #CXTrends Lauren Odlen Kristy Thomas

It's vital to remove customer friction and enhance CX through live support, smarter automation, and omnichannel engagement. Failing to meet these rising expectations can result in significant revenue loss. As CX continues to evolve, I’m excited to drive the business to adapt to these demands using conversational intelligence and more robust systems. #CustomerExperience #CXInnovation #AutomationStrategy #FutureOfBusiness

🚀 Transforming Customer Service: Trends, Challenges, and Opportunities in the Contact Center Industry 🚀 The contact center industry is evolving rapidly, and staying ahead means understanding key trends, challenges, and opportunities. Here’s a snapshot: 🔍 Trend: AI-Powered Customer Service AI is redefining efficiency and personalization. From chatbots to predictive analytics, tools like Zendesk and Salesforce are at the forefront, making customer interactions smoother and more insightful. 🤖 Challenge: Balancing Automation with Human Touch While automation is a game-changer, maintaining empathy and personal connections is crucial. The key is to blend AI with human expertise, ensuring customers always feel valued. 🌐 Opportunity: Omnichannel Customer Engagement Seamless service across platforms is the future. Integrated solutions enable a unified customer experience by providing consistency across all communication channels, boosting loyalty and satisfaction. Let’s embrace these changes and lead the way in delivering exceptional customer experiences! Feel free to reach out if you have insights or experiences to share in this exciting journey! 🌟 #CustomerService #AI #Omnichannel #ContactCenter #CustomerExperience #CX

Amperity and Microsoft Azure join forces to personalise customer journeys with data-driven insights. This powerful combo helps you build brand loyalty, boost lifetime value, and craft seamless omnichannel experiences. #RetailTech #CustomerExperience #AI

The Power of CX Experimentation: Turning Insights into Actionable Success Are you ready to transform your CX strategy? Stop guessing and start experimenting! 🎯 https://lnkd.in/dVYRHy9g Here’s why this article is worth your time: 1️⃣ Say Goodbye to Assumptions – Experimentation replaces guesswork with actionable, data-driven insights that refine your CX strategies. 2️⃣ From Feedback to Action – Learn how to turn customer feedback into tangible improvements that drive satisfaction and loyalty. 3️⃣ Maximize Personalization – Discover how continuous experimentation helps tailor experiences that truly resonate with your customers. 4️⃣ Innovation at Scale – Explore global examples of companies like Siemens, Microsoft, and Sony that are excelling through CX experimentation. 5️⃣ Results You Can Measure – Go beyond traditional metrics and uncover methods to track the real impact of your CX experiments. This article dives deep into omnichannel strategies, technological advancements, cultural adaptation, and design improvements – all powered by experimentation. https://lnkd.in/dVYRHy9g #CustomerExperience , #CXStrategy , #Experimentation , #DigitalTransformation ,

Check out part 2️⃣ of the conversation between Amy Roberge, Zoom and Robin Gareiss, Metrigy where they dive into expert insights on how AI can transform your CX strategy 👤👉 https://lnkd.in/gi-3aR7G Here's a sneak peek into what they'll cover: ✅ How AI is transforming Voice of the Customer reporting ✅ The critical role of an omnichannel experience ✅ Why unifying communications and contact centers sets the stage for AI success Plus, explore the latest findings from Metrigy, showcasing how AI is revolutionizing agent efficiency and enhancing customer interactions 📊👇

In the fourth installment of our Aktana Innovation Webinar Series, we delved into how you can bridge the gap between marketing and analytics-driven engagement strategies and business impact with Aktana’s Strategy Console. In case you missed it, watch the webinar here: https://lnkd.in/dqbDUxC3 #AktanaAI #PharmaInnovation #CustomerEngagement #Omnichannel

Discover the power of modernizing CX measures to unlock deeper customer insights, driving enhanced satisfaction, loyalty, and business success. By shifting to outcome-oriented metrics, embracing XLAs, capturing omnichannel feedback, leveraging AI, and aligning marketing and sales efforts, businesses can elevate their CX strategy to new heights. Gain a competitive edge, foster customer loyalty, and boost revenue by prioritizing customer-centric experiences and continuous improvement. Follow for more: Blitzpath Innovations #CXMeasurement #CustomerSuccess #BusinessGrowth #apply #applynow #shift #CXStrategy #Innovation #Collaboration #CustomerExperience #BusinessSuccess #decisionmaking #analysis #strategy #TechSupportExcellence #CustomerSatisfaction #AIinTechSupport #CustomerExperience #TechRevolution #AI #techsupport #support #automation #customerretention #CX #customersatisfaction #outsourcing

Discover the transformative power of Sinch AI: Revolutionizing Customer Engagement with Intentional Intelligence! 🤖 Seamless Personalization: Sinch AI empowers businesses to deliver tailored experiences based on customer behavior and preferences. 🌐 Omnichannel Intelligence: Connect with customers across multiple channels, providing a consistent and engaging experience. 📈 Predictive Analytics: Leverage AI-powered insights to anticipate customer needs and enable proactive engagement. 🚀 Accelerated Conversions: Guide customers smoothly through their journey, optimizing conversions and driving business growth. 📊 Real-Time Engagement: Engage with customers in real-time, offering immediate support and personalized assistance. Intentional intelligence with Sinch AI is the key to customer loyalty and business success! #CustomerEngagementRevolution #SinchAI #IntentionalIntelligence

Personalization and channel routing based on customer profiles can significantly enhance customer experiences. Collecting and analyzing customer data to create detailed profiles promotes tailored interactions. Channel routing is key as it Identifies customers' preferred communication channels, amidst omnichannel platforms, and directs them to the most suitable channel based on their profile, behavior, and current situation ensuring a seamless customer experience. Generative AI and emerging technology can facilitate this process by analyzing customer data and providing valuable insights to optimize personalization and channel routing to promote efficiency and drive customer satisfaction. #personalisation #channelrouting #ominchannelplatforms #GenAI