How to future-proof HR with Jacqui Canney's 3-point plan

The future of work isn’t about humans or AI; it’s about humans and AI. Chief People and AI Enablement Officer Jacqui Canney shares a three-point plan based on our learnings at ServiceNow to help HR leaders evolve how their function operates, equip employees with the skills to thrive, and help transform the workforce for the future. Get the playbook here: http://spr.ly/6041A9XR9

AI is changing how work gets done. The question is: are you? SHRM recently shared Ben Horowitz’s perspective that AI’s real disruption lies not in automating the work we know, but in creating industries and roles we haven’t imagined yet. I share this view and understand that AI may not always make work more efficient. In a recent WalkMe’s study, results found that while most professionals say AI improves productivity, many admit it often takes longer to learn and apply than to just do the task manually. It’s often at this stage that teams lose patience, overlooking the long-term gains that come once adoption clicks. Here is where the shift happens as teams move from struggling to use AI to discovering how it can transform the way work gets done. AI’s worth isn’t measured in minutes saved, but in the new opportunities it creates for smarter, more adaptive teams. As teams shrink and workflows evolve, organizations will rely on fewer people to do more specialized, strategic work. Navigating that shift will require more than efficiency, it requires rethinking how teams are built and aligning people strategy with the new realities of work. ARM’s Fractional HR services guide leaders through that shift by developing frameworks that help teams grow into the future of work with confidence. It’s not a question of if AI will reshape your workforce, but whether your strategy is built to grow with it. Follow ARM Consulting LLC. for more insight or connect with us on our website: https://lnkd.in/e98xVFku

95% of AI implementations fail. But they don’t have to. Most companies just start in the wrong place. They buy tools before they build systems. They automate before they orchestrate. We’re sharing our Three-Step Playbook for onboarding digital labor because we took a different path, and it works. ( 👉 Link In Comments) We began by defining how humans and digital workers should actually work together as one united team. The result? Over 60 digital workers onboarded across 10 functions, $5 million in savings, and a 5:1 digital to human worker ratio, all while redeploying our people to focus on the relational work only they can do. We call it Workforce Orchestration. It’s how we help our partners turn AI ambition into real outcomes. If you’re ready to make the complicated simple and start where success actually begins, take a look at our playbook. We’d also love to hear what you’ve learned from your own journey. #FutureOfWork #DigitalLabor #AI #WorkforceOrchestration #Asymbl

What if your resource management could run smarter, not harder? 🤖 Unlocking AI-powered resource assignments can transform how your teams plan, execute, and thrive — but only if you know where to start. Activating resource planning within your system is the first critical step. By enabling this feature, you pave the way for AI workflows that take complicated scheduling and capacity calculations off your plate. Then, grouping resources strategically and defining clear roles ensures the right people are allocated to the right projects without confusion. Imagine AI bots streamlining communication and optimizing workload across your teams — that’s the future resource management you can build today. But it doesn’t stop there. Populating employee profiles with AI-driven attributes and generating accurate capacity and cost rates means your data works for you in ways it never did before. These powerful capabilities lay the foundation for informed decisions and operational efficiency, freeing your team to focus on what really matters. Ready to elevate your resource management with AI? Dive deeper into the step-by-step process and start implementing these strategies now. Read the full guide here: https://lnkd.in/gSdSU2DB #AI #ResourceManagement #ArtificialIntelligence #WorkforcePlanning #BusinessEfficiency

"How did you use AI today?" 💡This is the question leaders should be asking their teams daily. May seem simple, but has big implications as we get 100k+ #JLL employees to work smarter, not harder. It's our job to normalize AI as part of daily work and spark conversations about what's possible. Read more about how JLL is using #AI to revolutionize the employee experience and enhance operational efficiency.

"How did you use AI today?" 💡This is the question leaders should be asking their teams daily. May seem simple, but has big implications as we get 100k+ #JLL employees to work smarter, not harder. It's our job to normalize AI as part of daily work and spark conversations about what's possible. Read more about how JLL is using #AI to revolutionize the employee experience and enhance operational efficiency.

🤖 AI isn’t just for big companies — it’s for everyone! 💡 Even small businesses can benefit from AI tools in their daily operations — from saving time to improving customer service. For example, an AI chatbot can handle routine customer questions (like opening hours or product availability), freeing up your team to focus on what truly matters — growing your business. 🚀 AI can make your workday smarter, faster, and more efficient. 💼✨ #AI #SmallBusiness #Innovation #Productivity #DigitalTransformation #SmartWork

When I imagine what work will look like two years from now, I see a powerful partnership where humans and AI are better together. The greatest promise of AI is to elevate how we work, channeling our energy to reach new levels of innovation, form deeper connections with one another, and do more meaningful and high-value work. But this won't happen by accident; it requires a clear vision and human-centered design. In this blogpost, I share a few ways we’re building toward this future at Workday. http://bit.ly/4nH3ki2

As usual, Workday and Ashley Goldsmith nail it. When we look at the research in this piece, it proves people are ready for an AI teammate, just not a boss. In Calculator to Coworker, this is the exact shift I’m talking about. Define the role of your digital team, and calibrate trust as you work together. https://lnkd.in/ewqN4RNV

Great, insightful thoughts from our Chief People Officer Ashley Goldsmith on how to approach a productive partnership between humans and AI in the future of work!