Ever wonder who’s actually keeping the internet safe? 🌍 That’s where BPOs come in. “So… what exactly is a BPO?” I get this question a lot. BPO stands for Business Process Outsourcing. But what that really means is: we partner with platform teams to help Trust & Safety operate at scale, around the clock. We review content, investigate threats, support users, and keep online spaces safe 24/7 — across time zones, languages, and platforms. We’re where policy meets practice. Where scale meets humanity. Where safety comes to life. And yet, we’re often left out of the bigger conversations. Too often, BPOs are seen as the Cinderella of Trust & Safety — doing the tough, messy work while everyone else goes to the ball. I say that with love — because I used to work on the platform side. Now that I’m on the BPO side, I see how essential every part of this ecosystem is. None of this works without all of us. There shouldn’t be a hierarchy — we’re all fighting for the same thing: a safer online world. That’s why when Rachel Guevara invited me to co-author a chapter for the Trust and Safety Foundation’s upcoming volume, “Trust, Safety, and the Internet We Share: Multistakeholder Insights,” I immediately said yes. Even as competitors, we came together because this conversation is too important to wait. Huge thanks to TaskUs for pre-printing the chapter so you don’t have to wait to read it. We may compete in business, but when it comes to creating safer digital spaces, we're on the same side👇 🔗 https://lnkd.in/gjFzU4ED #TrustAndSafety #BPO #OnlineSafety #HumanInTheLoop #DigitalOperations
The Unsung Heroes of Online Safety: BPOs
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Sr. Systems Engineer - MBSE - Leader in advancing MBSE and Digital Engineering - Communications Director for INCOSE Huntsville Regional Chapter
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5moLeslie Taylor, MSW Totally agree with your points above. And when all the talk is about "collaboration" and "bringing all the pieces together", it is imperative that 'everyone' is invited to the myriad T&S talks. Good to hear you have been involved and look forward to reading article