𝗜𝗳 𝘆𝗼𝘂𝗿 𝗔𝗜 𝗮𝗴𝗲𝗻𝘁 𝗻𝗲𝗲𝗱𝘀 𝗛𝘂𝗺𝗮𝗻-𝗶𝗻-𝘁𝗵𝗲-𝗟𝗼𝗼𝗽, 𝗱𝗼 𝘆𝗼𝘂 𝗸𝗻𝗼𝘄 𝘄𝗵𝗲𝘁𝗵𝗲𝗿 𝗛𝗜𝗧𝗟 𝗶𝘀 𝗰𝗿𝗲𝗮𝘁𝗶𝗻𝗴 𝘃𝗮𝗹𝘂𝗲 𝗼𝗿 𝗷𝘂𝘀𝘁 𝗮𝗱𝗱𝗶𝗻𝗴 𝗱𝗲𝗹𝗮𝘆 𝗮𝗻𝗱 𝗵𝗶𝗱𝗱𝗲𝗻 𝗵𝗲𝗮𝗱𝗰𝗼𝘂𝗻𝘁? Different Gen AI agents and applications need different levels of HITL. Adding HITL into the workflow ensures 𝘀𝗮𝗳𝗲𝘁𝘆 of outcomes whether its about accuracy, policy or hallucinations. But it adds 𝗱𝗲𝗹𝗮𝘆𝘀 when awaiting human feedback. Time spent in human review also adds 𝗰𝗼𝘀𝘁𝘀. Organizations need to balance between these conflicting elements based on their use case. This means, we need to measure the true value added by HITL and then strive to improve it for effective business outcomes. In this article I break HITL down as an ROI problem and propose a simple metric stack: 1. Net Value (risk prevented minus review + delay cost) 2. Value-per-Cost (efficiency) 3. An F1-style Balanced Score (effectiveness penalized by cost/latency) Read more about it here: https://lnkd.in/gzRErc-R
