Koda Skurzewski, OMCP’s Post

🎤 Join us in 2 weeks at the ICMI Contact Center Expo (Orlando) for ✨ Beyond Chatbots: The Good, The Bad, and The Ugly ✨ 🗓️ Oct 29 | 3:10–3:30 PM | Spotlight Solution You’ll laugh, wince, and leave smarter. 😅 This fast-paced session moves past chatbot hype to show how to design AI + human systems that work, combining memory, routing, and warm handoffs with real understanding (not canned replies). 🔥 2 takeaways: 1️⃣ Design, don’t buy. Build intent-first bots that think contextually. 2️⃣ Measure what matters. Track real outcomes, close the loop, and make your AI smarter every day. 🚀 … If you want to amplify your business, let me show you how.😊 #ICMIExpo #CustomerExperience #AI #Automation #RPA #VoiceAI #Innovation #HumanTech #CX #AI #Contactcenter #Healthcare #Retail #Banking #Digital #BPO