How to respond to disrespect effectively

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View profile for Jim Detert

University of Virginia Darden…15K followers

CHOOSING AND USING YOUR PHRASES: STANDING UP TO DISRESPECT TAKES PRACTICE In a new MIT Sloan Management Review article, co-authored with my dear friend Aba Blankson, we describe the unfortunate reality that most of us aren’t prepared to speak up effectively when the critical moments of disrespect happen to us or others around us. And, more importantly, we introduce three kinds of phrases that can be effective responses if we are able to use them skillfully in real time: Assertive responses, Educational responses, and Inquisitive responses. Choosing, practicing, and using response phrases is hard work, and no one can do it for us. So, if you wish you were more able to skillfully respond rather than retreat or attack when these moments of disrespect happen, we hope you’ll check out this article (which we’ve linked below) and get to work with the practice it takes to master your phrases. #respect #leadership #management #culture #speakup #speakingup #allyship

Jason Myrowitz

SMARTnership Negotiation1K followers

9mo

Phenomenal article! Practicing what to say in advance not only helps relieve the nerves of those who need to speak up, but it also reinforces a culture of psychological safety for those who need to listen.

Tojo Eapen

Self-employed5K followers

9mo

Helpful reading, approaches. Valuable to practice. As you note towards the end, power dynamics scenarios are the most challenging, and different approaches may perhaps be required when reacting/responding to individuals (especially low awareness, which is not uncommon) with higher power. That in itself could be the focus of another article.

Liz Rider

Liz Rider AB10K followers

8mo

I just re-read your article on What you still Can't Say at Work - so good. I really like your practical tips and as an Organizational Psychologist myself, I see the result of not speaking up. I've even seen departments who've been in conflict for years, because the heads of never resolved their differences.

Shari Bowles Gibbons

Anderson Lane & Associates13K followers

8mo

Such a critical and timely insight—responding to disrespect with clarity and skill isn’t instinctual for most of us. It takes intention, emotional regulation, and practice. I appreciate the practical framework of assertive, educational, and inquisitive responses—it empowers us to move beyond silence or escalation. What’s one phrase you’ve found helpful in navigating those charged moments?

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Aidan McCullen

Edge Behaviour25K followers

9mo

This really resonates as always Jim A phrase I’ve adapted over the years is: “Disrespect me once, shame on you. Disrespect me twice, shame on me.” What’s tricky is that the first time often leaves a deeper mark. It’s not just because of the disrespect itself, but because we didn’t stand up for ourselves. That silence can be surprisingly corrosive. It lingers. We replay the moment and wish we’d found the words.

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Elisa S.

I grew up between cultures…8K followers

8mo

We often underestimate that disrespectful behavior toward one individual doesn’t only impact that person – it also affects those who witness it. This is especially damaging when it comes from leaders, who are seen as role models. Trust takes time to build, but mistrust can take hold in an instant.

Matt Skotnicki

Strategic Clarity, LLC223 followers

8mo

I made a cue card for myself that stays in my notebook. It's a constant reminder of phrases I can use that are more productive in different scenarios.

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