Service management project guide ► https://lnkd.in/dPf3XTU -- Customer journey maps are perfect for visualizing how enhanced customer services contribute to great customer experiences, and are thus a good starting point when developing your service portfolio. Note: The example documents used in our roadmap are from "Jack's Hiking Gear", a fictitious company. We have invented Jack's to showcase how service management works in practice. #ServiceProviders #ITSM #ESM From our YaSM #ServiceManagementWiki
