I love talking to product-minded people like Tom. This week's episode on how healthcare psychology exposes the blind spots in some product "best practices" had me scribbling notes on notes. Listen to the episode here: https://lnkd.in/d7bYUZne Here are said notes: Instead of "get sick → treat," we're moving to "live → generate data → spot patterns → act before crisis." - It's about shifting from reactive treatment to early intervention. One's entire product strategy changes when one is building for prevention instead of crisis response, whether that's healthcare, cybersecurity, or financial risk. Patients live in constant tension between promise and fear. - They want early detection and personalized insights, but worry about privacy, insurance implications, and false positives. Different people want different information depths. Understanding this tension is the difference between building products people actually use versus technically impressive tools that sit unused. Clinicians want tools that reduce cognitive load and liability, not more sophisticated algorithms. - They want their field of view widened, not their judgment replaced. Most tech companies build what they think professionals need instead of what actually helps them do THEIR job better. Language determines adoption more than accuracy. - Say "here's something to investigate" not "this is the answer." Overconfident language kills professional adoption because when things go wrong, humans get blamed, not software. If you like stepping out of the SaaS tech bubble and upping your product thinking, subscribe to Changing Shapes on Spotify, Apple Podcasts or Substack: https://lnkd.in/d4Uu37FY
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I had a great conversation with Michael Jans on his podcast recently, and we talked candidly about how our insurance agency has grown — even from a very rural market in La Pine, Oregon. We covered: • How we built strong niche practices (including contractors and Medicare) • Why location doesn’t have to limit growth • How we’ve shifted to a marketing-driven model instead of cold calling • And how content (yes, even AI and ChatGPT) is already driving inbound leads If you’re an insurance agency owner who’s ever felt boxed in by geography or market size, I think you’ll find this conversation encouraging — and practical. Thanks again, Michael — I really enjoyed the discussion. Listen here: https://bit.ly/3Y5DRns
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I had a great conversation with Michael Jans on his podcast recently, and we talked candidly about how our insurance agency has grown — even from a very rural market in La Pine, Oregon. We covered: • How we built strong niche practices (including contractors and Medicare) • Why location doesn’t have to limit growth • How we’ve shifted to a marketing-driven model instead of cold calling • And how content (yes, even AI and ChatGPT) is already driving inbound leads If you’re an insurance agency owner who’s ever felt boxed in by geography or market size, I think you’ll find this conversation encouraging — and practical. Thanks again, Michael — I really enjoyed the discussion. Listen here: https://lnkd.in/gmV9kdDk
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Insurance doesn’t just pay for physical therapy — it shapes how it’s delivered. In this episode, Kristie Mulder from Firm Foundation Physical Therapy explains how insurance-based physical therapy vs cash pay physical therapy actually affects treatment time, session structure, and patient outcomes. Many patients don’t realize that insurance companies often dictate visit length, frequency, and documentation requirements, which can result in shorter sessions and less one-on-one care — even when the therapist wants to do more. This isn’t about blaming insurance. It’s about understanding how the system impacts your recovery, your time, and your results. Have you ever felt rushed during a physical therapy session — or unsure if you were getting the care you needed? Comment “yes” or “no.” Check Out the Latest Episode! Links to full episodes below: -YOUTUBE: https://lnkd.in/gQZSHC-5 -SPOTIFY: https://lnkd.in/gxezahnX... -APPLE PODCASTS: https://lnkd.in/gQeVZq24 Kristie Mulder Firm Foundation Physical Therapy
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M.A.D. Podcast Episode 5: Blending High-Touch Service with Smart Tech Davin Char shares how Equity Insurance is using technology and AI to elevate the client experience without losing the personal touch that defines their agency. From automated policy updates and self-service tools to AI-powered virtual assistants, Davin explains how the right systems free his team from repetitive tasks so they can focus on meaningful conversations and stronger client relationships. Full episode link in the comments 👇
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If you’ve ever wondered what happens when three people who actually care about fixing healthcare get in the same room… well, Episode 67 pretty much answers that. 😅 Huge shoutout to Eric Dyson, for hosting Donovan on the Be More Than a Fiduciary podcast (90 North Consulting) and for somehow turning a conversation about renewals, PBMs, and fiduciary governance into something that was both educational AND wildly entertaining. Eric brought the curiosity. Brenda Kruse brought the real-world experience (Axiom Healthcare Services) Donovan brought… well… hard-earned data. Lots of data. And together, they unpacked how Axiom turned renewal frustration into a 13% decrease, why data transparency matters more than anyone admits, and what it actually looks like to build a strategic 3–5 year health plan instead of playing “renewal roulette” every fall. Check out the full episode here 👇 https://lnkd.in/gbEni2Dm
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Finding it tough to enhance agility in insurance IT? This episode of the #MavenCast podcast explores the significant challenges that carriers encounter and what strategies can be effective. Ensono's Brian Klingbeil is joined by Holly Olive, Phil Ratcliff, and Greg Black to discuss a range of topics, including legacy systems, inflexible contracts, as well as AI, cloud-based solutions, and low-code platforms that drive innovation. Listen in here: https://okt.to/iPnLhk #MavenCast #AgileIT #InsurTech #InsuranceTech #MakeBetterHappen #DigitalTransformation
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It's the end of year review series this month on The Leadership In Insurance Podcast. This week's episode features host Alex Bond in conversation with Joe Zuk Altamont Capital Partners reflecting on 2025 and looking ahead to next year in insurance. One key theme? AI's and its efficiency gains. Hear Joe's take on this here. For more insights, check out the episode in full via the link in comments 👇
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Insurance professionals often build insurance-shaped tech. But Hasani Jess wanted something different for Aventum. So, instead of hiring from within the insurance space, he brought in people from the music industry, the world of healthcare, from finance and telecommunications - people who would arrive not knowing how things ‘should’ work. It made for inspiring results - as Hasani explains on this week’s episode of Virtual Lunch. The people learnt fast, challenged everything and built a tech function capable of supporting a business far broader and more sophisticated than most realise when they first walk through the door. Sometimes the best innovators are those who start with no concept of the status quo. 🎧 Watch the full episode of Virtual Lunch with Hasani Jess, available now wherever you get your podcasts. https://bit.ly/44osb2K
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Outbound teams are doing everything right and still getting labeled as spam. 📞 That's the reality Nima Hakimi, CEO and Co-Founder of Convoso, breaks down in his conversation with Doug Green of TR Publications. They unpack why even fully permissioned calls are being filtered by carriers, how that impacts revenue, and what Convoso is doing to fix it with AI-powered number management through Ignite. Watch or listen to the full podcast: https://lnkd.in/gC2Q25fa #Convoso #OutboundSales #CallCenterTechnology #ContactRates #RevenueOperations #AIinSales
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One of the hardest truths in healthcare today is this: Insurance often determines which tests doctors can’t order — not what patients actually need. In Episode 90 of the Refine & Shine Podcast, Cyn Sass and I talk about the real cost of waiting. Yes, some testing and preventive care may require out-of-pocket investment. But the bigger question is: What does it cost if you don’t act? 10 years from now. 15 years from now. Your energy. Your mobility. Your ability to be present with the people you love. Prevention isn’t expensive. Waiting is. 🎙️ Episode 90 is available on the Refine & Shine Podcast 🎧 Listen online or on your favorite podcast platform 📺 Watch the full episode on YouTube I’d love to hear your perspective: Do you think our healthcare system supports prevention—or reacts too late? #WomensHealth #HealthAdvocacy #LeadershipInWellness
