How systems mapping can help designers

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Design isn’t neutral. Systems mapping shows you why. We agree with Martin Tomitsch and Steve Baty that even small design decisions can lead to big, sometimes unintended outcomes. Designers need to think in systems, not in isolation, to take responsibility for those effects. Tools like system maps and ripple canvases can help uncover hidden impacts so we can make better, more thoughtful design choices from the start. Check out their article: https://lnkd.in/eeRn6Egt Systems maps, impact ripple canvases, and iceberg diagrams can help teams visualize hidden patterns and long-term effects. Using tools like these pushes designers and organizations to look beyond immediate user interactions or business goals and ask: What are we unintentionally causing? Who or what is affected beyond the interface? How can we see and plan for these ripple effects? 💬 We asked Martin why they wrote the article: "We wrote this article because we believe that it's critical for designers to master the art of unintended consequences. Ultimately, this requires adopting a systems mindset, i.e. shifting from focusing on the 'user' to a 'systems' perspective and understanding how design decisions create far-reaching impacts over time. That includes both positive and negative consequences, i.e. things we can intentionally amplify and things we need to prevent from happening – like the impact of social media on the mental health of teens." Thanks for helping us think deeper Martin. We believe using UX metrics can help you spot unintended effects early by testing your ideas with users. By using metrics like effort, comprehension, and desirability, you can see how people respond and make smarter design decisions before problems grow. #uxresearch #productdiscovery #marketresearch #productdesign

  • A system map titled “System Mapping: System mapping reveals the hidden impacts of design” shows how TikTok usage creates a chain of reinforcing feedback loops. 

It starts with more TikTok users and video watching, leading to increased satisfaction and more data for the algorithm (R1, R2). 

This increases electricity use and raw material demand (R3), which worsens environmental quality. 

More time on social media impacts mental health, study time, and social life (R4, R5), reducing academic performance and life quality (R6). 

Positive and negative effects are marked with plus and minus signs. Created by Martin Tomitsch and Steve Baty.

Systems thinking helps design see the bigger impact. This featured post overlaps nicely with Maria Taneva’s argument that UX designers should use systems thinking to stay relevant and make better decisions. She reflects on Sheryl Cababa’s book Closing the Loop: Systems Thinking for Designers: Check out her featured post: https://www.linkedin.com/feed/update/urn:li:activity:7334971230342520834

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I really like the topic you've raised! Maybe it's time we start asking not only "what problems does this design solve?" but also "what new problems might it create?" I believe this shift in thinking can help product teams avoid a lot of issues and save both time and money. I've started using this approach in my UX workshops as well, and I've seen how it helps teams take more conscious risks and gain better control over outcomes. Thanks for post

I used this method in my course of system Dynamics… it’s great to see how relevant has become during these years. Thanks for sharing .

As a follow-up to this post, here’s a short Glaringly Obvious podcast episode with Martin Tomitsch and Steve Baty, where we dive deeper into the topic of of systems thinking. Their insights feel especially timely. As AI becomes more embedded in everyday tools, the speed and scale of unintended consequences will grow. Having a systems mindset is no longer a “nice to have,” it’s foundational to ethical, responsible, and resilient design. Give the conversation a listen: https://glare.helio.app/interviews/martin-tomistch-steve-baty

Love the deep thinking Martin Tomitsch and Steve Baty! "Once we have captured the elements within a system and how they influence each other, we can turn to tools like the impact ripple canvas to identify intended and unintended consequences." It's great how you think in meta-systems of design, layering concepts on top of one another. This ripple diagram is super. Thanks for inspiring us to think deeper!

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System mapping links! Here’s a great mix of posts, threads, and videos on system mapping. Tools for Systems Thinkers: Systems Mapping, by Leyla Acaroglu https://medium.com/disruptive-design/2db5cf30ab3a Finding a way into systems, by James Hostford https://systemsthinking.blog.gov.uk/2020/03/11/finding-a-way-into-systems/ System mapping, by Peachesandpeonies Reddit, Inc. https://www.reddit.com/r/DID/comments/16r55cl Systems Mapping: Applied Systems Thinking, by Derek Cabrera https://blog.cabreraresearch.org/systems-mapping-applied-systems-thinking Systems Thinking and Mapping, by Miguel Pantaleon https://medium.com/@MiguelPantaleon/fae475cf3a68 What is systems thinking? By Fabian Gampp https://www.system-mapping.com/blog/blog-post-title-one-bm5xt-2rygg-kcy8j-x56ha Systems Mapping Case Study, with Rebecca Niles https://youtu.be/22hXxBdPAqw?si=7KndEarRVygwpXR_ Seven methods for mapping systems, by Pete Barbrook-Johnson and Alexandra (Alex) Penn FRSA

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