Most businesses are paying for AI tools their teams don't know how to use. Not because the tools are bad. Because nobody taught them how to talk to AI. Prompting isn't just a skill for developers. It's a core business competency now. Gartner's ReFLECT framework breaks it down well: Task and Context are non-negotiables. Example and Format separate average outputs from genuinely useful ones. We've seen this play out with Copilot rollouts. Teams get access. Usage stays low. Not a technology problem, a communication gap between the user and the tool. The companies getting real ROI from AI aren't the ones with the most licenses. They're the ones investing in how their people actually work with it. Technology adoption without enablement is just an expensive experiment. #AIAdoption #MicrosoftCopilot #DigitalWorkplace #ITConsulting #AIStrategy #EnterpriseAI #FutureOfWork
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