Grab Merchant Centre’s Post

Transcript

And so you lebih sehingga by the bright day to hari Senin hidup. Lagi di jalan sikat. Kita. Atau semua tamu anda selain dari semua disebut. Ripread. Tha. We pray, we pray, we pray. Oh man. Some money back. Play again. Secondly, say hello. Photo. You know the same in the egg and said she didn't know. I like you. For you. I shouldn't ever really like you. Ohh. I just want to follow up with you. She let him go. So that's. So English. What to say in the egg and manager? I like you. Really well for you. Session. Really working. Twinkle Star in any Pensacola. Uncle. Nike. I really, really love. She is. You're welcome. Melissa. It was here. Little ****. The kitchen. I really like you. Hi and welcome back to Spirit of Tea, brought to you by the Grand Merchant Center, or GMC. In short, my name is Pure and I'm part of the Merchant Center team and Spill the Tea is GMC's channel to keep you updated on everything Grand Merchant related, from seasonal campaigns to the latest Grand Merchant app updates. Be the first to hear about them when you tune into these sessions. Feel free to grab a beverage of your choice as you tune into today's 15 minute episode. Here's an overview of what's brewing today. We have an exciting lineup for you where we'll be sharing about upcoming campaigns such as the main mega sale, a product feature on the graph, Lordy Solution, followed by Insights to enlighten your understanding on the cancelled transactions and compensations. And lastly, as always, we've got good lobby at the end, so stay tuned to find out more. If this is the first time you're hearing of Great Merchant Center, do not worry, we'll be starting off with a quick introduction to our team. Grab Merchant Center or Gym C for short access. A one stop hub with a range of services to empower businesses to succeed with Grabs partnership. If you've ever wondered how to participate in our campaigns, wanted a point of contact to seek help from, or simply a platform to give your feedback, the GMC is here for you. This is an overview of all the ways we have developed to help merchants like yourself. For example, we have Business Reviews for one-on-one insights on your business or Merchant Concierge Service for operational assistance. If you wish to find out more, feel free to reach out to us anytime at gmc.enquiries@grab.com. Here's the guide on how to head to our center. You may now head on to our Grab THQ Tower B for your physical onboarding appointments to onboard your store or have business review with our sales specialist. But do know that you have to book an appointment before heading down. You can look out for the links that we sent in the chat. We have also launched our series of GMC workshops that's happening at our physical center. There are 4 topics that you can look forward to. Grab Merchant App and Portal 101, Marketing Manager 101, Menu Menu Optimization 101 and Grab Merchant Operations 101 will be sharing on a variety of topics to enhance your understanding and engagement with customers. If you are keen to join any of our workshops, do sign up now via the QR code or the link GRB .2 slash GMC Workshop. Get ready for our next workshop Marketing Manager 101 and learn how to start running ads and discover other marketing solutions within the Graph app itself. See you on Tuesday, 6 May from 3:00 PM to 4:00 PM. Starting off with our marketing campaigns, we have launched our main mega sale campaign for both our grateful and great merchants. It's funny here, the long-awaited May Mega sale is right around the corner and join the prime visibility spots on the Grab app for grateful merchants. Simply offer a 20 or 30% off storewide and for all Spotlight campaigns you'll only be billed for successful orders. For this campaign you'll be charged up to 5% of the order when a customer checks out their order. Keen to sign up? You can sign up now from 4th April through the marketing tile in the Grand Merchant app. And fret not, we definitely did not forget our grandma merchants. For our grandma merchants simply offer 15% discount cab $100 and you only built for successful orders. For this campaign, you'll be charged up to $1.50 of the order when a customer checks out their order. You can now sign up from 16 April through the marketing tile in the Great Merchant app. Next up we have our upcoming Labor Day campaign for grandma merchants. From premium daily pics to artisanal snacks. Take part in this campaign running from 28 April to 4th May by offering 25% off of 40% off selected items. Discount can be $100. There is no CPO charge for this campaign and you simply have to fund the discount. You can't sign up now. From from now until 4th May, do the marketing tile in the Grand Merchant app. And of course, we're here to make gifting easier this Mother's Day too. So join us for our upcoming Mother's Day campaign from 1st to 11th May. Simply offer 15% off or 30% off storewide discount, capped by $100. You'll only be billed for successful orders and for this campaign you'll be charged up to $2.00 of the order when a customer checks out their order. You can set up now to the marketing tool and the Great Merchant app. To join any of these campaigns, simply follow these steps. First, click into the Marketing towel on your Graph Merchant app homepage. Next, tab on Show All to view all Spotlight campaigns. Finally, click into the relevant campaign, review the campaign details and sign up. And moving on the product updates, I'm excited to introduce the Grab Loyalty solution designed to revolutionize how you connect with your customers and drive repeat business. I'll grab Lawyer Solution is the latest product update that allows you to build stronger customer relationships and encourage repeat business by entering your customers to easily earn rewards across their platform. With your brand, you can foster a deeper engagement and drive significant business growth through a simple and effective system. Here's a more detailed explanation. When customers see similar value across options, that's when it's important for you to stand out and create a reason for customers to keep coming back to you. That's another customer. When there is no loyalty program, there is no return incentive. Meanwhile, physical STEM cuts may be inconvenient. And with many loyalty solutions out there, the sign up process can be complex and tedious. However, a digital stamp card integrated into a familiar platform like the Grab app offers similar convenience while driving repeat business to your store. The key take away is that effortless and integrated systems are the most effective for building long term customer loyalty, which makes them easier to choose you. The Grip Lawyer solution keeps you connected with customers through automated in app and WhatsApp nudges triggered by reward earnings on inactivity. Additionally, you can run customizable WhatsApp campaigns to reengage customers and share updates. We also provide performance data on these campaigns, helping you optimize our rage and staying top of mind to drive repeat business. Here's how it works on the group at. Customers first brochure the menu and decide what to order and after deciding what to eat, customers place the order at the summary page. A pop-up will appear asking the customers to join the loyalty club and after placing their order, their digital stamp is instantly updated with a stamp for their purchase. And here's how it works ordering in store. Upon payment, customers can scan the QR code at the checkout counter and after scanning, you'll need them to the loyalty information page. Customers are then able to join loyalty program upon giving their consent and then they can choose between paying with Grab or at the cashier. It's as simple as that. Ready to explore how Grabois solution can benefit? You will love to discuss and answer any questions you may have. Feel free to book a consultation with us by simply scanning the QR code now on your screen and alternatively, you can easily sign up through the link that we have sent in the chat. Next on operational updates, we'll be sharing on how you can understand and check cancelled transactions and compensations. We understand that order cancellations can happen, but don't worry, eligible cancel orders are now automatically compensated. So fret not, you do not. You do not need to take extra steps for this. The compensation will be credited directly to your bank account at the end of the following week as shown. If the order is cancelled on a Thursday, you will get your full reimbursement by the following Sunday. Now you're probably wondering, where can you find the cancelled transactions? Let us guide you through the process. Firstly, log into your Great Merchant portal and navigate to the Finance section on the left. Click on the Transactions button on top and next to view your transactions details. Click See Link Transactions on the bottom of your page and compensations will be reflected as adjustments. Click on the Adjustments to view the payout details. And thank you for staying with us until the end. As promised, we have an exciting good lower bound for our viewers today. And before we get into the exciting Low bank for today, some of you may have heard of the GMC Club, but to those who haven't, it's a free membership for all great merchants designed to help you thrive. And it focuses solely on his assessment which give you access to our promotions, discounts and pilot program across all one grade products. GMC Club will also provide valuable networking through exclusive closed door workshop and events and GMC Club provided plenty of resources to elevate business matching or with the aim to support the growth of your business. And here's what you don't want to miss. Unlock exclusive connections at GMC Club networking event this May and must attend for grad merchants. And this premier event is open only to GMC Club members, so make sure you sign up to join in. And here's what's installed. Be the first to access latest group services offered even more attractive members only rate you'll also only have. You will also have plenty of opportunities to connect with fellow merchant partners and great representatives, so don't let this incredible opportunity pass you by. Don't miss this opportunity to attend our networking event in May. As mentioned, it is exclusively for GMC Club members only, so if you have not signed up, please just scan the QR code with your phone and you'll be taken directly to the application form. We can't wait to have you on board as a GMC Club member. And that wraps up our 40th episode of Spill the Tea. Don't forget to fill out the quick survey that just popped up. Your feedback means a lot to us. To stay in the loop, do follow us on LinkedIn and grab Merchant Center for all latest merchant updates and can catch replays of our biweekly Spill the Tea live streams there too. Plus, explore our services on our Linktree page and the links are in the chat. If you have any questions, do e-mail us at gmc. enquiries@grab.com. I'm pure and I'll see you next time. Bye.