Filippos Dematis’ Post

💳 Chargebacks are a normal part of running a Shopify store. But that doesn't mean they have to be a costly one. Shopify's own data puts the average impact at 0.47% of total revenue every year. For a store turning over £10m, that adds up fast and can be up to £47,000 quietly disappearing in disputes, fees and admin time. And beyond the fees, a high chargeback rate can start to affect your ability to process payments altogether. The good news? Most disputes are preventable and they don't usually come from sophisticated fraud. They come from things well within your control: unclear product descriptions, missing tracking updates, slow refund processing, or a customer who couldn't find a way to reach you before going to their bank. Better communication and better documentation solve the majority of cases before they even become cases. 👉 We've put together a practical guide on how Shopify chargebacks work and the steps merchants can take to stay on top of them. ⚙️ If you want to make sure your processes are solid and your store is protected, it's worth a read. 👇 https://lnkd.in/ephMVtXv

If you run your store on Shopify, chargebacks aren’t a matter of if, but when. I put together a practical guide on how Shopify chargebacks actually work, what banks are really looking for in dispute responses, and how to keep small problems from turning into monitoring program headaches. In this article, I break down the eight dispute categories, the evidence issuers care about, and the operational mistakes that quietly drive dispute ratios up.

Most subscription brands treat chargebacks as an unavoidable cost. They're not. 95% of chargebacks can be intercepted before they hit your Shopify account. The key is catching them at the right moment, before the bank processes the dispute. Subscribfy's Chargeback Prevention works in four steps: Intercept the alert. Identify the order. Notify your team. Resolve based on your rules. No manual work. No surprise fees. No revenue lost to preventable disputes. See how it works 👇

Shopify terminated a wave of merchants over the last 4 weeks. Not the sketchy ones you'd expect. I'm talking clean accounts. Sub-0.3% chargeback rates. Businesses that did everything right. Three things hit at the same time and nobody saw it coming. Shopify went hard on subscription merchants. They changed how they count RDR alerts mid-cycle, so merchants who looked perfectly fine suddenly tripped flags they didn't even know existed. Then Q4 chargebacks started settling against Q1 volumes. The math turned ugly fast. And just like that, thousands of legitimate merchants lost processing. No warning. No appeal. Just gone. These aren't high-risk operators. Looking at the accounts. The numbers are clean. These are real businesses, with real customers, who got caught in a policy change and a metric recalculation that had nothing to do with how they actually operate. The problem now is that, the termination follows them. Every underwriter pulls the history, sees the Shopify flag, and closes the file. I get it. It's the easy call. But I think it's the wrong one. Because if you actually sit with the data, the real chargeback history, the real volume, the real business underneath the flag, what you find isn't risk. What you find is opportunity. The merchants didn't change. Shopify's metrics did.

Analyzed chargebacks across 5,000 ecom merchants. Here's what the data actually looks like for top dispute reason for merchants. 🔴 Fraud — 51% 📦 Item Not Received — 28% ❌ Product Unacceptable — 12% 💳 Credit Not Processed — 6% 🔁 Everything else — 3% The surprise isn't that fraud is #1. Everyone knows that. Surprising for me is that "Product Not Received" is 28% of all chargebacks, since these are pretty winnable. If you have solid shipping data, carrier confirmation, and delivery proof, your win rate on INR (Item not received) disputes should be north of 70%. Most merchants never respond to these because they assume all chargebacks are unwinnable but they are! We've solved for this by integrating with the carriers to get even more granular info than Shopify default provides... I'll keep you posted if proves to be the silver bullet for INR 👀

Return fraud is a $101 billion problem — and it's growing. Here's what makes it so dangerous for Shopify merchants: unlike payment fraud, there's no built-in detection. No alerts. No scoring. Returns just... happen, and you process them. We put together a comprehensive guide covering the types of return fraud, how to spot them, and what you can actually do about it. Read the full guide: https://lnkd.in/emE4Qhac #Shopify #ReturnFraud #ecommerce

Shopify terminated your account - now what? If you’ve ever been blindsided by Shopify shutting down your store or payments with little explanation, you’re not alone - and you can recover and keep your business alive. This insightful read from Paynote | SeamlessChex breaks down: -Why Shopify may terminate merchant accounts - from high chargeback rates to compliance flags and sudden volume spikes -What happens to your store, data, payouts, and access after termination -Clear, actionable steps you should take immediately to secure your business -Alternative payment processing options that help you get back online fast - even if Shopify won’t serve you Whether you’re running an e-commerce brand, high-ticket sales, or subscription business, this guide is a must-read if you want to protect your revenue, data, and long-term success. Check out the full article here: https://hubs.li/Q0459pYW0 #Ecommerce #Shopify #Payments #BusinessContinuity #Fintech #Entrepreneurship

For many ecommerce merchants today, the challenge isn’t just stopping fraud. It’s protecting revenue while keeping checkout experiences smooth for legitimate customers. That balance is especially important for brands operating on Shopify, where approval rates, false declines, and post-purchase claims can directly impact growth. On March 25 at 10:00am EST, Riskified will be hosting a webinar together with Skullcandy Inc. to discuss how Shopify merchants are tackling fraud while boosting revenue. The session will cover how merchants are improving approvals, reducing false declines, and addressing challenges around refunds, returns abuse, and other post-purchase claims. Register here: https://lnkd.in/dXVVgsPp #riskified #shopify #fraudprevention #ecommerce #payments Jeff Otto Zahava Dalin Kaptzan

Shopify terminated your account - now what? If you’ve ever been blindsided by Shopify shutting down your store or payments with little explanation, you’re not alone - and you can recover and keep your business alive. This insightful read from Paynote | SeamlessChex breaks down: -Why Shopify may terminate merchant accounts - from high chargeback rates to compliance flags and sudden volume spikes -What happens to your store, data, payouts, and access after termination -Clear, actionable steps you should take immediately to secure your business -Alternative payment processing options that help you get back online fast - even if Shopify won’t serve you Whether you’re running an e-commerce brand, high-ticket sales, or subscription business, this guide is a must-read if you want to protect your revenue, data, and long-term success. Check out the full article here: https://hubs.li/Q0459x9n0 #Ecommerce #Shopify #Payments #BusinessContinuity #Fintech #Entrepreneurship

Shopify + high-risk business = friction if you’re not set up right. Many merchants run into: ❌ Payment holds ❌ Sudden restrictions ❌ Account shutdowns This guide breaks down how to avoid that. In this article, Paynote | SeamlessChex covers: ✔️ The best high-risk payment processors for Shopify ✔️ What Shopify Payments doesn’t support ✔️ How to protect your store from disruptions ✔️ Key features to look for beyond approval If you're scaling on Shopify in a restricted vertical, this is essential. 👉 Read more: https://hubs.li/Q047ZCLL0 #Shopify #Payments #HighRiskMerchants #Ecommerce #Fintech