Last call! Join our roundtable on Embedding Data-Driven Journey Management at bol. Together with Amanda van Wijnen (CX Improvement Specialist) and Marieke Miltenburg, CCXP (Customer Experience Strategist) at bol. we’ll dive into how bol’s CXM team is embedding data-driven journey management across the organization — making sure every customer journey has a clear owner and is backed by the right data. We’ll explore: • The role of a central CXM team in orchestrating journey management • How to establish clear ownership of customer journeys • Learnings in streamlining data-driven journey management with product teams and value propositions Expect real-life learnings, practical examples, and plenty of room for discussion. If you’re working on scaling journey management in a product-led environment, this one’s for you. 🗓️ Tuesday, April 15 🕒 15:00 – 18:00 📍 Essense Office, Amsterdam 🔗 Register now: https://lnkd.in/eGeQuYG3
