One of the first mistakes I made when launching my first regulated business was delegating compliance. I started with TransferTo, a mobile micro value transfer service, which wasn’t regulated. Eventually, TransferTo split into two branches (now DT One and Thunes), with the new branch handling actual money transfers that required regulatory compliance. At that time, I thought, "I'll hire a Chief Compliance Officer and let them set up the function," just as I did with marketing or tech. That was a mistake. I faced significant challenges in opening a bank account because I hadn't fully mastered my processes. I also had a hard time communicating with my compliance officer. I didn't have the words or the right codes. Regulatory compliance is ultimately the responsibility of the company and its leadership—it cannot be outsourced. As a CEO, I believe it's essential to make the effort to understand it because the risks for the company are too significant. The least severe risk is a fine. The moderate risk is a suspension of the license. The most severe risk is revocation, or even imprisonment. To effectively manage these risks, I believe it's the CEO's duty to establish the compliance framework. Get your hands dirty. Understand the mechanics. Then, the Chief Compliance Officer can execute your plan. And this is exactly what regulators expect. The CEO's ability to manage compliance is one of the key aspects they evaluate when you apply for a licence. They don't require you to know how to code, but they do expect you to fully understand your company's compliance. If I have one piece of advice for a fintech entrepreneur: invest in compliance. The stakes are too high. As a startup, it could destroy your business. As a scale-up, it could strongly hinder your growth.
Fully agree with you, Eric Barbier ! I would even add that, in your specific context—given your product expertise, your obsession with finding solutions, and your commitment to perfect execution—it’s a winning strategy.
A CEO is accountable for everything front to back office - delegating responsibility to experts but never outsourcing accountability. Especially for financial services and fintech companies, regulatory and compliance is fundamental to the success of any business, and without tight govt-private partnership, roadblocks will stall and bleed your business heavily.
Well said Eric
I am a bit confuse here. Hiring a CCO does not mean outsourcing the function at all. The role of the CCO is to work along with the CEO and the regulators to establish the compliance frameworks and processes. Thereafter continue to enhance the processes to ensure the processes are up-to-date and in full compliance with the latest compliance guidelines and policies introduced by the respective regulators. I tend to think that mutual understanding & regular communications within the internal stakeholders and between the external stakeholders are the key factors
Well said, and I fully agree!
Great insight! 👏 Compliance isn’t just a department - it’s a CEO’s responsibility. Mastering it early can mean the difference between growth and major setbacks. Solid advice for any fintech founder!
If I have one piece of advice for a fintech entrepreneur: pívot to crypto
100% agree. Having solid compliance frameworks and internal control measures put in place would build a solid foundation for the startup and allow it to get the necessary licenses that it needs and build credibility and trustworthiness in the space.
Cybersecurity & Risk Management | AI-Powered Regulatory Compliance | Polish-Tunisian | Published Author & TEDx Speaker | Featured in Forbes 🇵🇱 | Advocate for Responsible Cyber | Techstars 2024
3moGood insight!