Enprivacy reposted this
Digital Banking I Business Development I Data Privacy | Venture Building | Investments 20+ years experience in strategy and commercialisation. Designed, built and launched cloud-native digital platforms
Day 1 at Money20/20 Asia – and wow, AI is truly front and centre. Excited to be here in Bangkok soaking in the energy, insights, and innovations shaping the future of financial services. Today’s biggest takeaway? AI isn’t just a buzzword—it’s being embedded across the entire value chain. - Loyalty programs are getting a serious upgrade, with AI enabling hyper-personalisation and real-time engagement. - We’re seeing AI transform both human and machine interactions—98% of customer queries can now be resolved by chatbots. Not to replace human touch, but to elevate it. - In wealth management, the shift is clear: a new generation of investors prefers guided self-service, and AI is stepping in to provide just that. Smart firms are already reinvesting AI-driven cost savings back into better customer experiences and innovation. There’s a big push to embed AI across all functions—but also a strong focus on ensuring it's safe, secure, and well-guarded. Because trust matters more than ever. Are you excited about the possibilities, but also just a little worried about the risks? You’re not alone—and you don’t have to figure it out alone. Let’s chat. Ranuk Mendis #Money2020 #AIinFinance #DigitalTransformation #WealthTech #CustomerExperience #DataPrivacy #ResponsibleAI #enprivacy
