🎆Zurich Platform is here! Here are my Top 10 most exciting new innovations- starting with: ��� Developer Sandboxes Developer Sandboxes provide isolated environments within an instance, allowing developers to work in parallel without disrupting each other. With Developer Sandboxes, organizations can: ✅Boost Development Productivity. ✅Accelerate Delivery Velocity ✅Minimize Risk A game-changer for teams aiming to scale innovation safely and efficiently! Need a quick guide to our biggest innovations? Check out this breakdown from Jon Sigler, ServiceNow EVP and GM of Platform and AI: http://spr.ly/6042AzbHs #ServiceNow #ZurichRelease #DeveloperExperience #Innovation #BuildFaster

🧠 AI Agents in Production: ServiceNow Zurich is Not Just a Release — It’s a Warning If you're still architecting your ServiceNow apps like workflows with buttons and approvals, here's a reality check: The Zurich release (Sep 2025) introduces AI agents that suggest, decide, and act — sometimes before the user even hits submit. 🔍 What’s New: Build Agent: Prompt-to-app builder powered by LLMs AI Agent Fabric: Scalable agent orchestration framework AI Control Tower: Governance layer for autonomous agents Agent Assist enhancements in Flow Designer and App Engine This isn’t just “smarter automation.” It’s a paradigm shift. We’re now expected to: ⚙️ Architect systems that adapt in real time 🧠 Enable decision-making logic without always being in control 🛡️ Design with guardrails, observability, and rollback mechanisms from day one Low-code users can now build powerful agents. That’s great — but if the underlying design is flawed, the system learns and scales mistakes. As platform engineers, we must evolve from workflow authors to AI safety-conscious architects. Not “Can this be automated?” But “Should it be agentic?” And if yes — “How will we govern it?” #ServiceNow #ZurichRelease #AIinProduction #AgenticAI #AIArchitecture #FlowDesigner #VirtualAgent #BuildAgent #AIAgentFabric #LowCodeSecurity #ServiceNowDeveloper #PlatformEngineering #EnterpriseAI #GovernanceByDesign

Unveiling ServiceNow Zurich — Where Innovation Meets Enterprise-Scale Resilience The Zurich release brings a transformative set of features built for modern enterprises. Whether you're streamlining operations, elevating user experience, or securing your AI-journey, there’s something here for every part of your org. Here are some standout features: 🧠 AI & Now Assist Enhancements • Support for multiple large language models (LLMs), giving you flexibility to choose the one that best fits your needs. • Multilingual & voice-enabled Now Assist—helping your teams interact naturally and quickly. 🔄 Workflow Data Fabric • Real-time integration of external enterprise data (from data lakes, warehouses) without duplicating it. • Enables workflows that are always in sync with your source systems. 👨💻 Dev/Builder Productivity Tools • Developer Sandboxes for safer experimentation. • Enhanced IDE & Studio with better theme support, git multi-repo workflows, reusable components. 📱 Mobile & UX Upgrades • Smoother multi-page forms, responsive error handling, better rich media support, etc. 🔒 Security & Controls • Improved MFA dashboards & guided setup. • Stronger visibility into compliance & identity management. 🚀 Automation & Operational Efficiency • Flow Designer + IntegrationHub expanded to handle external triggers, reusable logic, better debugging. • Test automations with better diagnostics, traceability. — Want a walkthrough of Zurich in action? Happy to connect and show how these can drive impact in your setup. #ServiceNow #Zurich #AI #Automation #EnterpriseSecurity #DigitalTransformation

What if ServiceNow Became a Physical Product? ServiceNow has transformed how the world runs on digital workflows — but I keep asking myself a crazy question lately: What if ServiceNow had a physical product? Tesla gave us the self-driving car. Apple gave us the iPhone. Meta gave us the Quest headset. But ServiceNow — the global engine of workflows, automation, and enterprise intelligence — has no physical embodiment yet. Imagine walking into your office and seeing a sleek black device on your desk — glowing softly, projecting your Incident trends, AI Agents, CMDB map, and Flow Designer in mid-air. You don’t click or type — you speak: “Show me open incidents by priority.” “Trigger UAT workflow for Wave 2 deployment.” And the holographic interface updates live. I call it: The NOW Pod. A physical + virtual console that becomes the brain of your enterprise. * Powered by ServiceNow’s AI Agents, Predictive Intelligence, and digital twins. * Built for the next decade — where workflows are tangible, visible, and alive. Because maybe the future of ServiceNow isn’t just “in the cloud.” Maybe it’s right in front of you. 👇 Here’s a concept render I imagined — the “NOW Pod”: If you had to envision a physical product for ServiceNow, what would you create? I’d love to hear the wildest, most futuristic ideas from this community — engineers, designers, architects, dreamers. Let’s imagine the next leap — where workflows meet reality. #ServiceNow #AI #DigitalTransformation #Innovation #FutureOfWork #TechDesign #Vision2030

✨ Recently, I explored Virtual Agent Implementation in ServiceNow to understand how conversational automation really works. 💡 Key learnings from this journey: 🔹 How topics, intents, utterances & entities guide conversations 🔹 Using Virtual Agent Designer (drag-and-drop, no-code/low-code) 🔹 Building with User Inputs, Bot Responses & Utilities 🔹 Multi-channel support 🌐 (Service Portal, Teams, Slack, Now Mobile, etc.) 🔹 Smooth escalation to live agents when automation isn’t enough 🤝 🚀 This showed me how Virtual Agent can reduce call volumes, cut down tickets, and deliver instant self-service while improving the overall user experience. Excited to keep experimenting with AI-driven automation and new ServiceNow use cases! #ServiceNow #VirtualAgent #LearningJourney #ITSM #Automation

The upcoming ServiceNow Zurich release is poised to transform how enterprises operate. By combining hyper-intelligent hybrid workflows, AI-driven application development, and advanced security, Zurich enables organizations to work smarter, faster, and more securely. From intelligent assistants that understand context to autonomous agents that optimize operations, every feature is designed to drive efficiency, innovation, and proactive decision-making. Preparing for this upgrade today ensures enterprises are ready to unlock the full potential of AI-powered workflows while maintaining trust, transparency, and operational resilience #ServiceNow #ZurichRelease #AI #DigitalTransformation #EnterpriseAutomation #WorkflowOptimization #Innovation #ResponsibleAI #SmartWorkflows #FutureOfWork

🚀 The ServiceNow Zurich Release isn’t just another update, it’s a leap toward true transformation. Key highlights include: • Agentic playbooks & autonomous workflows → smoother AI-human collaboration • Build Agent + developer sandboxes → speed up safe app creation by up to 40% • Security & governance upgrades → Vault Console, Machine Identity Console, role-based controls • Smarter workflow tools & Now Assist → boosts knowledge worker productivity by 20–30% Why does this matter? Because the Zurich features don’t just add functions — they enable outcomes: faster project cycles, stronger resilience, and measurable efficiency gains. And when companies partner with boutique global firms, they see additional advantages: ⚡ 20–30% faster delivery and 15–25% lower costs compared to large vendors 🌍 Broader reach through global talent pools 🇪🇺 Higher agility and precision when led by experienced European teams At Apricot Jam, we bring ServiceNow consulting, AI, data, and engineering together with this model, helping clients not just keep pace with Zurich, but lead with it. If you’re exploring what Zurich can unlock for your organization, let’s get in touch. #ServiceNow #ZurichRelease #NowPlatform #AI #WorkflowAutomation #ProfessionalServices #DataAndAI #GlobalTalent

NOW & HOW: Build Smarter Bots with ServiceNow Virtual Agent Designer! Tired of clunky chatbots? Discover how ServiceNow’s low-code Virtual Agent Designer lets you create rich, interactive conversations using simple drag-and-drop components. 🔹 Capture User Input with precision: Text, Date Pickers, File Uploads, Static/Reference Choices & more! 🔹 Deliver Dynamic Responses: From simple text to multi-step outputs with images, links, or HTML. 🔹 Enhance UX & Data Accuracy: The right component = the right data + happy users. Dive into the components that power next-gen virtual agents! #ServiceNow #VirtualAgent #Chatbot #ITSM #LowCode #Automation #DigitalTransformation #TechSnitch #ConversationalAI #CustomerExperience

🚀 The Future of ServiceNow Isn’t Just Automation – It’s AI Agents! We’ve all seen how ServiceNow transformed workflows with automation, integrations, and low-code apps. But here’s the next big leap: AI Agents in ServiceNow. Imagine this 👇 ✅ An “Incident AI Agent” that not only categorizes tickets but talks to users, asks clarifying questions, and updates fields automatically. ✅ A “Change AI Agent” that reviews impact analysis, risk factors, and even suggests backout plans. ✅ A “Knowledge AI Agent” that scans conversations and recommends the right KB article in real time. This isn’t the future—it’s happening NOW. AI Agents go beyond static rules and workflows. They’re autonomous, adaptive, and proactive. They don’t just wait for human input; they act—within guardrails you define. 🔹 Less manual effort 🔹 Faster resolution times 🔹 A true digital workforce augmenting your teams As ServiceNow continues to double down on GenAI + automation, the rise of AI Agents will redefine how we look at ITSM, HRSD, and beyond. 👉 The big question: Are we ready to trust autonomous AI agents with enterprise workflows? I’d love to hear your thoughts. Would you let an AI Agent resolve incidents end-to-end in your organization? #ServiceNow #AI #AIAgents #DigitalTransformation #Automation

ServiceNow: Orchestrating 3rd-party agents for seamless management Most companies won’t stick to one AI agent platform. The answer isn’t uniformity, it’s orchestration. ServiceNow can unify third-party agents, attach policies, and give you one dashboard view of health and performance. Watch episode 5 today: https://lnkd.in/gUebcWN9 #ElectricMindset #ElectricMind #ServiceNow #DigitalTransformation #TechWithImpact #TheFutureisBright #AgenticAI Duke Osei Nick Dyment