ElevenLabs Powers eDreams ODIGEO with AI-Powered Travel Support

Very exciting partnership between ElevenLabs Agents & eDreams ODIGEO - bringing advanced conversational AI into travel support ✈️

This is a big milestone ! 🚀 It’s been an incredible journey partnering with ElevenLabs to redefine the traveler’s experience at eDreams ODIGEO. With over 7.8 million Prime members, world-class customer service is the core of our value proposition. This proves we can use GenAi and voice agents beyond an MVP and directly improve the experience of people travelling with eDreams !

When the work goes public, it hits differently. 🚀 ElevenLabs just published a case study on eDreams ODIGEO Voice AI transformation, and I'm proud to have been part of the team that made it happen. ❤️ Behind this launch is something I've been deeply embedded in: defining the experience logic of the voice assistant: the conversational flows, decision trees, and interaction principles that determine how millions of travelers are heard, understood, and helped. A few things I'm proud of from this project: ✨ Designing verification and identity flows that now run at high level accuracy across 4+ languages ✨ Shaping conversations that helped reduce transfer rates ✨ Contributing to a system that today handles the vast majority of incoming calls Working at the intersection of Conversational AI, User Psychology, and high-velocity product delivery has completely changed how I think about design. It's not just about interfaces anymore it's about #dialogue. Building this required tight collaboration across Product, Content, Engineering, Data, and Operations. Huge kudos to the incredible cross-functional team I work with on a daily basis: Agustin Galache de Toro, Susan Fogarty, Manuel Ángel Quindimil López, Alba P., @Pedro Sfriso, Ahmed Younis and many more! I'm lucky to work with people who push each other to think bigger. 👉 Full story: https://lnkd.in/efB5rn2B #VoiceAI #ConversationalDesign

Very excited to share the work we've been doing with eDreams ODIGEO + ElevenLabs to support their support calls. Great collab with the amazing team of Agustin Galache de Toro, Luciano Monaco, Dimitry Versteele, Alba P. , and Manuel Ángel Quindimil López. Have a read! ✈️

Proud to see this higlighted by ElevenLabs At eDreams ODIGEO, I’ve been leading the agentic AI Voice initiative - bringing conversational AI closer to our customers to help them solve their needs faster and in scale. It’s been an incredible rewarding journey working with such a talented team to turn a complex vision into a live product. More to come 🚀

It's amazing to see how the quality of AI Voice has improved and that's why we're running it across nearly all our languages with great results in resolution speed, transfer rates and customer satisfaction. Thanks Carles Reina and ElevenLabs for the great collaboration!

Double-digit improvements in resolution speed and transfer rates for eDreams' 7.8 million members. There are few things more frustrating than waiting on long holds, and struggling to get your issue resolved. Let's build better customer experiences together.

🚀 We’ve just launched our new guide: Digital Maturity in Multi-Day Travel. Digital maturity is becoming the defining factor for multi-day tour operators. Not more tools. Not more workarounds. But connected, scalable systems that support real growth. Many operators are still facing: 😡 Manual processes 😡 Disconnected data 😡 Limited visibility 😡 Tech that can’t keep up with personalisation If that sounds familiar, our new white paper on Digital Maturity in Multi-Day Travel is for you. It explores what digital maturity really means — and how a unified platform helps you scale with confidence. Read it here: https://lnkd.in/eqJVUW_Y Serve Travellers, Not Spreadsheets. #touroperator #travelindustry #traveltechnology

TIJE Travel Tech Group is boosting its technological ecosystem for travel agencies and companies https://lnkd.in/ebXT6Yu6 Travel2Latam: In this context operates TIJE Travel Tech Group, a company that in more than two decades has evolved from a travel agency to a comprehensive provider of technological solutions for the industry. Today, its offering combines proprietary digital development, service integration, and a working model that seeks to maintain the human element as a central part of the experience...

Asia has long been a dream destination for European travellers. The data now suggests it’s becoming a near-term plan. Trip.com’s new report — The Growing Allure of Asia — captures a meaningful shift in European outbound travel intent, surveying 6,000 people across five major markets and combining that with first-party booking data. For Trip.com Group, this reflects something we see consistently across our platforms: when you reduce complexity and make planning intuitive, aspiration converts to action. The European market is demonstrating that at scale. This is the kind of demand signal that shapes how we think about product, partnerships and where we invest next. #OutboundTravel #TravelIndustry #TripcomGroup #AsiaTravel