The importance of real-world research in product development

This title was summarized by AI from the post below.
View profile for Cat Hicks, PhD

Catharsis Consulting6K followers

If the orienting focus of all your product research, user research, design research, whatever you're all calling it these days -- is simply "The Product" and never shifts to thinking about capturing a holistic enough picture of actual real-world behaviors of people (yes, REAL PEOPLE, not whatever "personas" are dreamed up in rushed socially acceptable planning fever dreams and only allowed to be expressed in the language of pre-existing roadmaps and quarters of groupthink), what you'll be analyzing is the composite bundle of hopes, fears, wishes, dreams, stereotypes, unpacked assumptions and mental models of your organization. Which you know, has value. Some organizations even shift that mental model closer to the real world than others, they're not all bad. You need a collective dream of A Product I think. But how do you update your beliefs with new information? How do you think outside of the box of "a bunch of people deeply commercially motivated to support this product"? What ensures that you're not operating from entrenched groupthink? Personally I've always chosen to try to evaluate whether the products I've built or worked on are fitting into a big enough part of real human behaviors in the world and helping those people achieve their goals. And doing that requires structure. You need to do it in ways that take in human judgment and motivated perceptions, but also are capable of challenging those. Most of us wouldn't take a medicine that was only tested with interviews with five friends of the doctor. But for some reason a lot of product decisions are fine with this. There's a lot of money to waste this way.

That’s right. There’s a working assumption and shared narrative that only we, inside the company, are smart/savvy/insightful/special enough to know what The Product should be. But if you accept that your customers do know what they want for themselves, and that you can know too if you ask right, a whole world is waiting for you. And there’s a lot of money in it

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