How to use AI in human development: Insights from HBR article

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I spent some time with this HBR article the other day and wanted to share it here to explore what it means for those of us working as human development professionals. The article presents research from BCG showing that gen AI tutors can be as effective as classroom training for building certain "human skills." The authors conclude: "To realize the promise of gen AI, companies must invest not just in tools—but in the people who will use them. Ironically, the best way to teach the most human of skills may come from machines themselves." Here's what strikes me as we consider how to use this information in our practice: 1. The Transfer Problem: The study focused on "problem framing" - a cognitive skill - and showed gen AI tutors performed well. But the article itself acknowledges that learners prefer human tutors for "learning teaming and collaboration skills in peer group settings." So where's the boundary? Which human skills can AI teach effectively, and which require human practice partners? How do we design learning experiences that leverage both? 2. Comfort vs. Growth: The research positions "practice without judgement" as a key benefit of AI tutors. But we know from research that real growth requires productive discomfort. Are we inadvertently designing learning experiences that help people avoid the very discomfort that catalyzes transformation? How do we balance psychological safety with the necessary stretch? 3. Beyond Cognitive Intelligence: Gen AI clearly excels at building cognitive understanding. But can it develop the other intelligences? Or does our role as coaches, learning designers and facilitators become even more critical to bridge the gap between knowing and being, between competency and embodied capacity? As human development professionals, how might we use gen AI as one tool in our approach while ensuring we're still developing the full spectrum of intelligence? And perhaps more importantly: How do we help leaders and organizations understand the distinction between learning concepts and embodying transformation, so they recognize where AI ends and where human facilitation becomes essential? I'd love to hear your thoughts. I'm also curious about how you're using AI in your practice, whether that's behind the scenes for session design and follow-up, or directly with clients as part of their development journey. What are you learning? https://lnkd.in/gycdCpQf

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