Yesterday I attended The Times CEO Summit, sponsored by ServiceNow, together with over 100 business leaders to discuss how we tackle some of the UK’s most pressing challenges—skills, investment, and the real-world application of AI. What stood out wasn’t just the scale of innovation needed, but the urgency for implementation. What became clear throughout the day is that #AI is no longer optional, it’s becoming foundational to how organisations operate and evolve. But there's a difference between adoption and impact. Rather than chasing AI for AI’s sake, we need to reframe the conversation- it’s a mindset shift. From optimisation to empathy, from faster to fairer. That’s the kind of transformation that will truly last.
AI is no longer optional, it's foundational. How to make it impactful.
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