AI Agents as Rehearsal for AGI: Industry Shift to Persistent Agents and Governed Autonomy

Exploring the growing ecosystem around AI agents and local automation tools. 🚀 I created a visual cheat sheet covering the core CLI commands, gateway controls, dashboard access, and runtime options for Hermes Agent - designed to make working with local AI agents faster and more accessible. As AI workflows become more integrated into daily productivity, having clear operational tools and interfaces becomes just as important as the models themselves. From local dashboards and gateways to session management and automation pipelines, Hermes is an interesting example of how AI agents are evolving beyond simple chat interfaces. #AI #AIAgents #HermesAgent #Automation #CLI #LocalAI #DeveloperTools #Productivity #OpenSource #ArtificialIntelligence

Global strategic alliance partners Genesys and Capgemini Digital CX talk #AgenticAI – hype vs value. Hear from Capgemini CTO of Digital CX on what they are seeing in the market today and how, with the right business partner and the right #CX solution, you can realize improvements with #agentic AI with call deflection and streamlined call routing to the right agent, the first time. 🔸 Watch the interview → https://gsys.cx/4t8235z

Everyone is talking about AI voice agents. Very few companies are actually delivering them at enterprise scale. In this new CX Foundation Executive Spotlight, Bing Wu sits down with Katherine Stone for a deep conversation on the future of agentic voice AI, contact center automation, and why human-like conversational intelligence is becoming the next major infrastructure layer for CX. We covered: 🔸 How Retell AI scaled to $55M ARR 🔸 Why traditional IVR is fundamentally broken 🔸 The rise of agentic warm transfers and AI QA analysts 🔸 Real-time turn-taking and ultra-low latency voice orchestration 🔸 Why voice AI will transform human agents, NOT replace them One of the most insightful conversations we’ve had on the evolution of AI-powered CX. Watch the full interview 👉 https://lnkd.in/eeAeqsWh #VoiceAI #AIVoice #EnterpriseCX #AICX #

Is your AI strategy ready for prime time? At DTW Ignite 2026, Aarav Solutions is bridging the gap between AI potential and measurable ROI. We’re moving beyond the buzzwords to demonstrate how agentic workflows modernize legacy BRM and BSS platforms. Visit Booth #419 to experience our latest Gen AI accelerators in action. From optimizing field operations to transforming complex quoting into minutes, we’re showing you how to turn manual complexity into automated efficiency. Don’t leave your transformation to chance. 📅Book your demo now: [Link is in comments] #DTW26 #TelecomAI #AaravSolutions #DigitalTransformation #GenAI

To all my #YVR people! Emerging Tech Distro (ETD) will be attending #WebSummit Vancouver next week with Sebastião Zaragoza of GetVocal AI . A deterministic, graph-based conversation engine as the decision-maker and Generative AI used where it adds value, not where it creates risk. Every interaction visible, auditable, and governed in real-time Because the goal was never to build another AI demo. It was to build AI you can actually deploy across 90%+ of customer interactions, without losing control. The shift happening right now is important: We’re moving from “AI that sounds human” to “AI that behaves reliably in business environments” That requires more than LLMs. It requires architecture. And the companies that get this right won’t just automate support, they’ll redefine how customer experience is delivered at scale. If you want to see how you can leverage Ai Voice to work with your team instead of replacing them check out the Control Tower link below! DM me if you want to learn more or if you will also be attending WebSummit! #websummitvancouver #websummit2026 https://lnkd.in/geZm9ibq

A candid and timely session on how Agentic AI is reshaping India's BFSI landscape — the consensus was clear that the winners will be those who treat AI as a productivity revolution, not a technology project, and move decisively from POCs to outcome-led deployments. https://lnkd.in/g_sma8EF #AI #Fintech #DigitalTransformation #India Manoj BhadgaonkarSakthi Kumar KathiresanManish SharmaAmogha BasappaArgha JakhmolaNikunj MishraGaurav RamachandranAnkit Goel

Yesterday we launched Intercom 2. Intercom 2 is the helpdesk for the AI era, with 60+ updates including smarter workforce management, real-time issue detection, and seamless AI and human QA. Here Paul Adams, our CPO, explains it in 28 seconds.

Intercom 2 is the helpdesk for the AI era, with 60+ updates including smarter workforce management, real-time issue detection, and seamless AI and human QA.

96% expect agentic AI to accelerate in 2026 — but most orgs still run isolated pilots. The difference? A sense‑and‑respond layer that turns insight into action. Expedient AI CTRL Platform unifies secure model access, a unified data fabric, observability, and an automation layer so agents can coordinate across systems and act autonomously (think: anomaly detection that triggers investigations and leadership-ready summaries). Stop collecting insights. Start acting on them. Learn how agentic workflows can make your business real‑time → https://lnkd.in/eQ8x7vsc #AgenticAI #Automation #AIPlatform #DigitalTransformation

Most RCM teams don't have an AI problem. They have a workflow documentation problem.   You can't automate a process you haven't clearly defined. Before the next AI pilot, spend two weeks mapping what your team actually does, step by step. Where does work get delayed? Where do people rely on tribal knowledge? Where do exceptions pile up? That workflow map will be more valuable than the model selection.   What's one workflow in your RCM department that nobody has actually mapped out from start to finish? #HealthcareIT #RCM #HealthcareAutomation #DenialManagement