I remember the first time I broke production. I completely blocked customers from making any purchases on Amazon Of course I felt stressed knowing: - Someone else had to clean up my my mess - My senior engineer had to explain to leadership what happened - I lost trust with my teammates A lot of thoughts were going through my head. Maybe I should have tested more or maybe I should have worked on a simpler project. The last thing I wanted to do was face my manager and discuss why I should have been more careful. When we had our next 1:1 meeting, I was surprised my manager asked me this: "Are you okay?". I tell him I'm devastated over my blunder and he asks how he can help me be comfortable to code like it never happened. Instead of blame, guilt, or shame, I had someone who wanted me to pick myself up. Instead of being reminded of the problems I caused, I was reminded to take care of my wellbeing. We take our own mistakes harder than anyone else. When we do, we can always use a reminder to not be so hard on ourselves. #alexcancode #softwareengineer #compassion
Nice. He handled that well. My philosophy is that successes are individual and failures are shared. What does that look like in practice? We celebrate the individual contribution each person makes when there’s a win. When something breaks, that is a sign that something in the structures supporting the individual is broken, not that the individual is broken. There is a reason why we have tests and code reviews and best practices. Mistakes are inevitable. It is everyone’s responsibility to make sure we ship quality work. So we have a postmortem, we put new process or tooling in place if we need to, and we move on. We don’t learn from failure as a team if we don’t examine how we might have contributed and place all the blame on one individual.
Goutham N Thank you.
Surya Santosh Kotikalapudi Thank you.
😎
Amazon have the most supportive managers in the industry. I have been through some difficult situations & I have had the full support of my managers . It helped me to come back with a fresh perspective.
Pay it forward.
Happens to the best of us!
Genuine growth culture!
We seldom get manager like yours… but this is certainly grt example of leadrship..
Shahrukh Arshad You are such a Leader who do take care of his Team ❤️