Move beyond patient experience "fixes" to high-reliability experience design. The “daily whirlwind” of healthcare is real. Organizations often identify an opportunity for improvement, but the solution never reaches the frontline because they lack a standardized engine for change. I am incredibly proud to share a white paper I co-authored with my amazing colleagues, Matthew Lauer, MBA, CPXP, and Joshua Vera, PhD, PMP. This white paper explores how continuous improvement methodologies build the "operational muscle" healthcare organizations need to translate patient feedback into decisive action. Take a look when you have a moment and share your thoughts in the comments! https://lnkd.in/g3CTKdsa #PatientExperience #HealthcareLeadership #Qualtrics
It was such a pleasure to collaborate once again with you Chelsea McKinney, MHA, CPXP, XMP, and getting a chance to work with Joshua Vera, PhD, PMP too. Can't wait to get started on the next one!