Accenture’s Post

VOXI by Vodafone, Vodafone's Gen Z mobile network, wanted to set a new standard for customer service. We partnered with them to give their chatbot an industry-first gen AI glow-up. Find out more: https://accntu.re/4lYd4nV [Image Description: Frame 1: Against a black backdrop, a smiling emoji with heart-shaped eyes wears a headset while a speech bubble floats over it with an ellipsis, signifying active typing. The image is composed of purple pointillist dots. In the top left of the frame, Accenture’s “Greater Than” logo appears with the VOXI logo, indicating partnership. Text explains: “Together, we reinvented customer service for the next gen.” Frame 2: Against a white backdrop, an example of a chatbot conversation on a phone is framed by heart, star-eyed and love emojis. In the conversation, the customer asks “unlimited social media? fr?”, while the chatbot responds “Yes. Unlimited social media is for real for real! With this feature, you can use apps like…”. Text on screen continues: “By powering VOXI with a generative AI chatbot that speaks Gen Z fluently.” Frame 3: A black backdrop is framed by half of a love emoji, as well as a collage of Gen Z customers holding up their phones. Text continues: “Built on an innovative framework and trained to understand varied moods and tones…” Frame 4: The other half of the collage is revealed, with even more satisfied young customers holding up their phones, framed by sparkling heart and flame emojis. Text concludes: “…it’s boosting customer experience with faster interactions and higher containment rates.” Frame 5: Stylized text on a white backdrop reads: “Reinvented with Accenture”]